Chicago Tribune Reviews 19

You cannot get this paper delivered effectively however the paper does have some good ads and keeps up with what businesses are current and that's kind of nice it's nowhere near what it used to be but if you buy it from a Newsstand it's not so bad it's it's still a relatively decent newspaper. It's no longer my favorite newspaper though

I have tried for six weeks to have the Chicago Tribune newspaper include their shopping ads with their delivered, Wednesday paper.

My request to have this corrected has fallen each week on deaf ears. I have also had supervisors guarantee to me redelivery of a COMPLETE paper. They both have had to "eat crow" when the problem has not at all ever been corrected. I cannot believe that the Trib has allowed this to continue with NO effort to correct it by now!

Feedback
Difficult to cancel online
Can not reach a person via phone line 
Exceeding expense
Poor or No customer service 

I would pay for 6 months and there was wording that it might be reduced because of "special issues". Those "special issues" meant I was only paying for three months. As soon as i called to complain, they reimbursed me for that crap, only to proceed to do it again. I called and cancelled my subscription. They confirmed I was paid up through September 14th. I stopped getting the paper delivered after September 14th, which was fine, but then a collection company sent me a notice that I owed them money, which I did not! This is a great newspaper with very shady, borderline illegal, business practices.

Deceptive billing from low-tier newspaper

Despite having settled a class action lawsuit over deceptive billing in the past, the Chicago Tribune continues with very questionable billing tactics. I had been paying $6.50 every 6 months for digital access only. Imagine my shock when I received a text message from my credit card that the Chicago Tribune had charged me $103.74 for 6 months of digital only access. No email, no letter, no notification at all from the Chicago Tribune about the ridiculous rate increase. When I called and spoke with customer service, they initially refused to cancel my subscription and immediately refund me. I had to request a supervisor to cancel my subscription and refund me. Customer service, including the supervisor, lied to me about my subscription and could have cared less to assist me. I am a long time Tribune subscriber and that meant nothing to them. I seriously think the Chicago Tribune needs an investigation into their continued deceptive billing and lies being told to customers. I will never return and will take every opportunity to warn people to stay away from the Tribune due to their continued deceptive billing practices.

I had been reading the Tribune for close to 30 years and was pleased to receive a promotional offer for digital access at only $4/year. Of course I should have expected the rate to increase after the first year but not to $300 annually. This does not even include physical delivery of the paper. Just ridiculous.

Making matters worse, I called the billing department and was routed to a very rude overseas call center agent. I was given no other option but to pay up or risk having this sent to collections.

Great way to treat your customers in an era where local newspapers are struggling.

signed up just to leave this review because I've been a subscriber to the Chicago Tribune for a long time, and my recent experiences have left me disappointed. When I went to renew my subscription, I noticed that the prices just don't make sense anymore. Compared to the service I used to receive, the current pricing feels way too high.

The customer service is also nearly impossible to reach. My attempts to get in touch have either taken forever or I've ended up without any response. Additionally, I'm experiencing frequent access issues with the digital content. Some articles just won’t load or display correctly, which is frustrating.

Overall, the Chicago Tribune used to be a great newspaper, but its current state has me worried. Unless something improves, I’m seriously considering canceling my subscription.

The Tribune overcharges regular, long term customers. My next bill is $124.00 for less than 8 weeks. Online a new customer can purchase the same subscription of Sunday & Wednesday delivery plus daily digital for$155.00 for 52 weeks. I asked for that and was denied. I was offered $9.50 a week for 8 weeks, which will increase after. I refused asking for the 52 week price. I was denied. I was also told that when I cancelled today I then had to wait 30 days to subscribe to a new subscription. I told her I likely wouldn't come back then and she just didn't care. How is that good even for Tribune? So my subscription completely ends 4/2.25.
And there is nowhere to call that accepts complaints. Bad business. Kathy Russell

Subscribed for a 25 cents/week promotion and was immediately charged $23.96/month. Called and was told that "rates are subject to change" and no refund would be issued. This is outright fraud. Cancelled and will never again be a customer.

Chicahg Tribune has deceptive billing practices. It all started when i switched to on line payment. My bill went from @38.00 every three mont to $45.00 per month and today i get a charge on my card for $53.00 for this month with no explanation, I have been a cutomer for 50 years and this is what happens when you get greedy people buying up companies. Im done, Im cancelling tomorrow.

I have been a subscriber to the Chicago Tribune since 1974. For decades the print edition served me well. When it went digital so did I following them into new ways of delivering the news. Everything went pretty well for another decade while I still got home delivery and digital access. During the pandemic it was really good to have both versions of the paper available.

Like many other publishers the Tribune Company saw a decline in their fortunes. The printed form of news declined while digital content (largely unedited) grew. The Tribune's management foolishly squandered the goodwill they had developed over a century or more of quality reporting, editorial and publishing. They were so distracted with their radio stations, television stations and the ridiculous Chicago Cubs that they allowed the New York Times to assume the most prominent space in journalism - including incredible digital access. They are the 800 pound gorilla of the news - digital and print.

Now that Alden Capital owns what's left of the paper their focus is sucking every penny out of the shell that is left. The just announced increase in the price of the digital edition to $44.00 per month was the last straw for me. I am cancelling my subscription on Monday. I will no longer help fund their lust for cash.

I have many reasons for this decision. They have been building up over the last few years. The price increase, though, is the straw that broke the camel's back.

I frequently have had issues with the digital edition arriving (the pdf form) improperly formatted. Columns/stories would not open. Stories that were across multiple pages did not open in one document. Whole sections of the paper were not in the digital edition they email me daily (often the comics/puzzles). Alerts to their customer service people might get a response in a few days (well after the edition I was alerting them too was stale).

Alden fired or forced out almost all the columnists, reviewers, critics, and editorial opinion writers. There still are many quality people writing for the Tribune but they are a skeleton of what used to be a robust source of news and culture.

They started to fill the daily editions with reprints from the AP, NY Times, LA Times, etc. (I already see most of those in the NYT digital subscription I have). I will not longer pay to see the same stories reprinted in the ChiTrib that I have already read in the original source (the reprints are always a few days later than the original). I am guessing this delayed reprinting is required by the contract for using another paper's content.

Alden turned the Trib into a joke. It is not a newspaper any longer. It is masquerading as a newspaper while serving only one need: satisfying Alden Capital's unrelenting greed. They now expect me to pay $528 per year for the paper. The NYT costs $328 per year for full access (the paper, the Sunday extras, food and cooking, Wirecutter (product reviews), etc.). The price of the ChiTrib, by comparison, is a rip off.

I am not alone. Many of the people I know and see regularly are fed up too. We have moved to the Chicago Sun-Times for local reporting (they work on a donation model). I suspect Alden will see a wave of cancellations in the coming weeks. I am sorry for the hard working employees who still try to put out a quality product every day. Despite my warm feelings for the workers and their plight my 50 year relationship with the ChiTrib ends in 48 hours.

Ownership of the Chicago Tribune, Alden Global Capital, is a hedge fund whose leaders don't read newspapers. Among other activities, they special in very aggressive and deceptive billing including extreme price increases, no billing statements unless you pay $7 a month extra, 13-week billing cycles that get chewed up in 6 weeks due to extra expenses and customer service like robots. BEWARE!

Been a Chicago Tribune subscriber since the early 1980's.

Cancelled subscription for 3rd time in the last 30 years. Invoice came at double the last statement. No records of paid statements on Tribune web site.

About a month after I cancelled last time I received a call from Chicago Tribune customer service as to why I cancelled. I explained that my subscription had doubled and cancelled. Customer service resumed my subscription at standard rate and all was fine until last invoice.

The Chicago Tribune changed our billing for electronic addition without our consent in violation of their contract terms. We have asked them to correct our billing and issue a refund. Our requests have been ignored. We have asked that they place our complaint in arbitration and still we are ignored. We are required to arbitrate before we can file a lawsuit against them. A lawsuit obviously has its issues, and we were hoping they would deal with us in a reasonable manner. We have been left stranded by their actions.

We ordered digital copy only. The Chicago Tribune billing terms required that they notify us if they planned to change our monthly subscription fee. We have reviewed our records, and we never received a single notice of change to either our subscription price or billing cycle (monthly, quarterly, semiannual etc.). The tribune changed our monthly subscription price multiple times, mostly by increasing it, and sometimes by decreasing the pricing. A few times they changed the pricing from monthly to semiannual to quarterly and back to monthly. From our calculations, the Tribune owes us hundreds of dollars. We have attempted dozens of times to reach their billing people in the States, corporate people, news people and even persons at their corporate parent In Colorado by phone and email. The only people we can reach regarding the billing errors are offshore, and they are extremely limited in their powers to correct things. The last month they were able to charge our credit card was April 2023. We have since removed the auto pay from the account.

The Chicago Tribune is the only account that I have that does not allow me to see my billing details. What I am paying for? A post card in the US Mail tells me how much my next bill will be, but no details. This month, no post card, just an $87 charge to my bank account, an $18 increase from that last bill, no explanation. A call to customer service (why can't US corps hire American citizens) gives me no explanation other than they will send me the post card. An attempt to stop the Sunday print edition involves a run-around and a vow that my bill will now be "$25.87 for 3 months plus one week". I have no idea what I will get on Sunday. This newspaper was once one of US's top paper, but they got rid of all the columnists and deleted many features. What a sorry come down!

Terrible customer service on phone and for printed paper delivery. Their customer service phone system is antiquated - it does not respond to either voice or touch-tone commands. I have to wait through all menu options for a live agent. My paper has it's missed delivery 5 times since June; I reported it each time but no use. My neighbor is receiving their Sunday tribune but not me.