Chicherjewelry Reviews 

385
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 103 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality and beautiful appearance of the products, often finding them to exceed expectations. Many people also highlight the straightforward and easy ordering process, appreciating the selection and competitive pricing. The overall user experience, from browsing to purchasing, is frequently described as positive and efficient. However, some customers also noted concerns regarding the website's clarity or legitimacy, with a few expressing general concerns about the company's operations. Additionally, a small portion of people experienced issues with damaged items upon arrival or faced difficulties when attempting to return or exchange products.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many expressing satisfaction with the quality and... See more

Order

Reviewers mention positive feedback about order, with many finding the ordering process quick, simple, and... See more

Quality

Users describe positive interactions with quality, with many reviewers expressing satisfaction with the... See more

Website

Consumers find the website to be ambiguous, with some reviewers praising its ease of navigation and... See more

User experience

Customers had positive experiences with the user experience, finding the purchasing and ordering process easy... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I had a hard time finding the piece of jewelry I was searching for. I should have been able to click on it in Pinterest and it take me to that item on your site. It just took me to your site. I did... See more

Company replied

Rated 3 out of 5 stars

I ordered a beautiful sapphire choker to go with the sapphire ring and bracelet ordered previously. The order was processed and accepted. I used the 20% off that your company advertised could be used... See more

Company replied

Rated 5 out of 5 stars

I chose a ring that I loved and with your sale promotion going on I thought what a great time to order this ring. But in the process of ordering the ring I forgot to put in the size that I wanted. Y... See more

Company replied

Rated 5 out of 5 stars

I found Chicherjewelry a fantastic company to deal with. I bought some earrings from them recently, and was thrilled with the quality and appearance of them. They arrived nicely packaged and without a... See more


Company details

  1. Jewellery shop

Written by the company

Chicherjewelry is a leading online store that offers exquisite rings, earrings and necklaces are your best choices. Whether you search for a piece of fine jewelry set for a wedding or to add some sparkle and sophistication to your wardrobe. With our variety of stunning solid sterling silver designs, you’ve got something to suit yourself. Chicherjewelry Was Created to offer you the finest jewelry at a reasonable cost. It transcends everyday to the special occasion that rivals other brands on the market. ChicherJewelry is more than an accessory. It’s the embodiment of our passion, our love, and ultimately, our gift to you. Our Promise We promise our jewelry is made of lab-created sapphire and sterling silver to make the jewelry more shining and durable to wear. When working with sterling silver, we also alloy with palladium, which minimizes the allergens and helps retain true color. Details are celebrated in the complicated beadwork, filigree, and engraving that set our pieces apart. We also provide jewelry repair services. Over the years we have been working with a highly skilled local jeweler who uses only the best equipment. Also if you are interested in designing jewelry, we are happy to assist you in creating a custom piece.


Contact info

4.0

Great

TrustScore 4 out of 5

385 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.0

All reviews

(385)

118 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

The double "art deco ring"

The double "art deco: ring with so called white sapphire" IS GARBAGE. No way worth over 100 dollars . Junk - wait time over 2 weeks then you have to fight to return it!!

Gold looks ridiculous - like over blown yellow mess.

DON'T waste your hard earned cash. It's junk.

27 May 2026
Unprompted review
Chicherjewelry logo

Reply from Chicherjewelry

Dear customer, thank you for your feedback. Please note that after checking, we could not find any order record from our website under your name. Could you please kindly confirm if the review might have been left for the wrong seller? If possible, please provide your order number so that we can look into it and assist you properly. Every item we sell is handcrafted with care and has been loved by many customers. We truly hope to provide you with better service and ensure your satisfaction.

Rated 5 out of 5 stars

I found the ordering process easy and…

I found the ordering process easy and straightforward, I like the description of the ring and the customer reviews. I have been looking for a large heart shaped ring for a while and I think I have found the one with your company. I can’t wait for the ring to arrive.

1 May 2026
Unprompted review
Rated 5 out of 5 stars

I got replies to my questions quite…

I got replies to my questions quite quickly. I didn't realize it would take as long as it did to receive my ring but it was explained. Now I understand. I placed another order today for 3 more rings. I love the one that I bought!!! It is the width I wanted. I have ordered rings before and have been very disappointed. This ring is PERFECT!!!!! The rings i have bought before were not from you. I love the ring is purchased through you that's why I purchased 3 more.
THANK YOU!!!

10 March 2026
Unprompted review
Rated 4 out of 5 stars

Yes, they are legit - just read the production time policy

Like many, I saw an ad for ChicHer on social media, and was immediately drawn to the sparkle and advertised quality. In reading, the piece that caught my eye, was constructed of .925 sterling silver with gold plating and the stones are lab created white sapphire. To my knowledge, white sapphire is a close and super budget friendly alternative to diamond, but not as robust as moissanite and has a lower refractive index than moissanite, making it more of a diamond dupe to the untrained eye. My order went through without issue, and per ChicHer's fully disclosed policy, your order takes anywhere from 10 - 20 days to create, before it ships. This was accurate, and shipping (from China) was honestly quite quick, and there was no issue or delay with customs. The size is accurate, quality is accurate, and I love my ring. The reason for 4 stars, is simply because the lighting in the advertising photos and video is one that doesn't convey natural lighting - the advertising makes the gold color appear more like white gold, and really accentuates the facets of the cut much more that what you see with the naked eye. Nevertheless, the ring is lovely, I'm happy, and relieved it wasn't a scam. They are legit, create a beautiful and quality product for a good price, and I look forward to buying again!

4 April 2026
Unprompted review
Rated 5 out of 5 stars

Website was great loved your…

Website was great loved your merchandise the only thing was it offer me a free gift a bracelet only thing I would want help with how to redeem my coupon it didn't let me use the discount code

28 March 2026
Unprompted review
Chicherjewelry logo

Reply from Chicherjewelry

Which coupon do you need? Please let me know and I'll check for you. Alternatively, you can contact our customer service email address: service@chicherjewelry.com

Rated 2 out of 5 stars

I ordered 3 rings & paid for them

I ordered 3 rings & paid for them! The 2 pink rings arrived which I am happy with! But i am still waiting for the halo 7ct size 9.5 blue ring!

21 February 2026
Unprompted review
Chicherjewelry logo

Reply from Chicherjewelry

Thank you so much for your patronage. Because our rings are all handmade, the production time varies. To ensure your shopping experience, we will ship in batches according to the completion time. Some products will arrive earlier, and some later.

Rated 2 out of 5 stars

i have not received any updates or…

i have not received any updates or shipping news at all

24 February 2026
Unprompted review
Chicherjewelry logo

Reply from Chicherjewelry

Dear customer, our system will automatically send an email notification after your order is shipped. Please check your spam/junk mail folder. For your convenience, you can provide the email address or order number you used when placing the order, your name, and address so we can check your order status and a customer service representative will resend the notification to you.

Rated 4 out of 5 stars

I had a hard time finding the piece of…

I had a hard time finding the piece of jewelry I was searching for. I should have been able to click on it in Pinterest and it take me to that item on your site. It just took me to your site. I did find it and purchased it and am anxiously awaiting its arrival.

19 February 2026
Unprompted review
Chicherjewelry logo

Reply from Chicherjewelry

Thank you for your purchase, and we truly appreciate your feedback. We’re sorry for the inconvenience you experienced while trying to find the jewelry piece. Your suggestion about improving the Pinterest link is very helpful, and we will carefully consider it.

Once you're on our site, you can easily search for the product using its SKU or name. To make up for the inconvenience, if everything is fine with your order upon arrival, please contact our customer service with a screenshot of this message, and we’ll be happy to offer you a $8 compensation.

Thank you again for your support, and we hope you love your purchase!

Rated 5 out of 5 stars

First time I received my order it was…

First time I received my order it was fabulous. I really enjoyed it. Everything went smoothly. I unfortunately made some mistakes on my second order and hopefully it will be smooth out as well.

23 February 2026
Unprompted review
Chicherjewelry logo

Reply from Chicherjewelry

Dear customer, we always value your experience. If you have any questions or need assistance, please contact our customer service at service@chicherjewelry.com. We will resolve your issue as soon as possible.

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