This company has several steps to return and do NOT respond for refunds of their crapy quality of clothing items. I have sent all the information they requested sent several emails and NOTHING! I will... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Worst online shopping I have ever had. the Dress came with bad material, different color , smaller size,....
The dress in the picture is so different the colour is supposed to be yellow gold and it was a champagne colour needs a lot of alteration. Poor quality poor material not done well so do not buy from c... See more
DONT BUY FROM THEM, false advertising dress is nothing like they advertised. $250.00 for something that is made terrible material is gross, it smells horrible and it looks like a kids play or Hallowe... See more
Company replied
Breach of guidelines
Do not order from this site
Do not order from this site. I have ordered 2 gowns from this site which were NOTHING to what they have posted online. One of the gown the lining was cut above the knees where it shows online fully lined. They are deceiving and are reluctant on refunds.
1 September 2025
Unprompted review
Reply from Chiclody
We’re truly sorry to hear about your experience and understand how disappointing it must have been to receive gowns that didn’t match the online photos. Our customer service team has already reached out to you, and we hope to provide a solution that fully addresses your concerns.
We are also taking your feedback seriously and will continue improving our product quality to make sure this doesn’t happen again. Please rest assured that if the issue was caused by us, we are committed to issuing a full refund. Your satisfaction is very important to us, and we truly appreciate your patience as we work to make things right.
——Chiclody Customer Care Team
DONT BUY FROM THEM
DONT BUY FROM THEM, false advertising dress is nothing like they advertised. $250.00 for something that is made terrible material is gross, it smells horrible and it looks like a kids play or Halloween party outfit. Never again will use them and their customer service system sucks no response! Off to BBB,
31 August 2025
Unprompted review
Reply from Chiclody
We’re really sorry to hear about your experience, and we completely understand why you’re upset. It’s unacceptable that the dress you received didn’t match the pictures, had poor material, smelled bad, and looked completely different from what you expected. This is not the experience we want for our customers.
We’re also sorry that our customer service didn’t get back to you earlier — that shouldn’t have happened. We’d love the chance to speak with you directly to understand exactly what went wrong and see how we can make this right.
Your feedback is really important to us, and we take it seriously. Thank you for sharing it, even though we wish it hadn’t come to this. We hope to make things better for you.
Best regards,
Chiclody Customer Care Team
This product is garbage
This product is garbage. They have mastered the art of misrepresentation. And if you try to return the misshapen, ill-fitting, cheap-looking dresses that fit nothing like the measurements on the website, you’re in for a long fight. And you will lose - they’ll say that this is “customer preference,” not misrepresentation. Well, I do prefer not to wear what looks like a dirty sheet wrapped around my body, pretending it’s a dress. I’m having my credit card company handle it.
26 August 2025
Unprompted review
Reply from Chiclody
We truly regret that this order did not meet your expectations. After reviewing all communication, we can confirm that the return address was provided and, as stated in our policy, a full refund is issued once the items are returned. We understand it can feel disappointing to cover the return shipping, but this is a standard part of our policy and helps us keep prices fair for all customers.
We’re very sorry that the product quality did not meet your satisfaction, and we will continue to reflect and improve. Thank you for sharing your experience — your feedback helps us do better.
——Chiclody Customer Care Team
Don’t plan on returning anything they won’t take it back. They do not respond.
I received two dresses from this company. Both of the dresses did not fit. Their sizing is very off. I needed to return these after waiting several weeks for them because they come from China and they take forever to receive. Here is what I was offered as a return see the email they sent me.
Hi Lisa,
Thank you for your message. We're sorry to hear that you no longer need our product. This item remains a popular choice due to its excellent appearance and quality.
If you'd like, you might consider gifting it to a friend. It could be a great surprise for someone else!
At the same time, we will provide our solutions:
30% refund and 30% Coupon
Please let us know your idea.
Have a good day.
Warmly,
Jenny
Customer Service Team
Chiclody
Ticket ID: BQXT2W
Assigned agent: Jane
口
囗
Hardly what their website says about return policy. Now I’m without a gown to wear for my daughter’s wedding and I have spent over $350 at this company and they have yet to refund me or issue any sort of address or label that allows you to return an item. Do not shop here. The dresses were nothing spectacular either.
22 August 2025
Unprompted review
Reply from Chiclody
We’re truly sorry to hear about your experience and sincerely apologize for the disappointment, especially when you needed the dress for such an important occasion.
After reviewing this case, we can confirm that we do provide return addresses and issue full refunds once the items are returned, as stated in our policy. In this situation, the partial refund option was initially suggested only to help minimize international return costs, but we understand it was not the right solution for you.
We’ve now arranged your refund, and our team will closely follow up to ensure everything is completed smoothly. If there are any further issues, we’ll respond promptly. Thank you for your patience and for sharing feedback that helps us improve.
——Chiclody Customer Care Team
DO NOT BUY FROM THIS COMPANY!
DO NOT BUY FROM THIS COMPANY! I Ordered a dress and it was no where like what is pictured on the website. Poor quality material and sizing is off. I Returned the dress immediately and it's now been weeks and still no refund from Chiclody. I did everything they asked me to do and paid shipping back and still nothing. Save yourself the headache and Do Not Buy from Chiclody!!
1 August 2025
Unprompted review
Reply from Chiclody
We’re very sorry to hear about your experience and sincerely apologize for the frustration caused. After reviewing your case, we can confirm that your return was received and your refund has already been arranged. Depending on the bank, it may take a few business days to appear in your account.
We regret that the dress did not meet your expectations in quality and sizing, and we will continue to improve both our product details and service. Thank you for your patience — if you have any further issues, our team will follow up promptly to make sure this is resolved.
——Chiclody Customer Care Team
Terrible RETURN Process...TERRIBLE
I am in the middle of trying to return an item that was a terrible fit for me. It is a nightmare process. Now reading these reviews, I see I am not alone in what seems like a horrible company. I have learned my lesson. DO NOT ORDER FROM THIS COMPANY if you are just shopping around. You will go through extreme measures to get approval for a full refund (minus return shipping). I have been dealing with this process for over a month and still have not received return address for this item. BEWARE.
17 August 2025
Unprompted review
Reply from Chiclody
We’re truly sorry to hear about your return experience and how frustrating this has been for you. We completely understand how disappointing it feels when a dress doesn’t fit as expected, and then the return process doesn’t go as smoothly as it should.
Please know that we do have a return process in place, and our intention is never to make it difficult for our customers. In your case, it sounds like the process has taken much longer than normal, and we sincerely apologize for the delay and the stress it has caused.
If you could share your order number with our support team, we’ll personally look into this and make sure you receive the return information you need right away. We truly value your trust and will do our best to turn this experience around for you.
——Chiclody Customer Care Team
Avoid purchasing from this company!the…
Avoid purchasing from this company!the clothes didn’t match the advertisement and returned are hassle, The don’t even do returns, you will likely get 15% to 30% of your money back and takes months and a lot of treating
15 August 2025
Unprompted review
Reply from Chiclody
We are sorry to hear about your experience. At Chiclody, we always aim to provide products that match our descriptions and photos, and we take feedback like yours seriously.
Regarding returns, we do have a clear return and refund policy available on our website. For items that are defective or significantly different from the description, we provide a full refund or exchange. For other cases, partial refunds may apply, depending on the situation, but we never intend to cause delays or frustration.
Please reach out to our customer service team with your order number so we can review your case again and offer the best possible solution for you.
——Chiclody Customer Care Team
Extremely long payment processing, poor quality
Extremely long payment processing, your item won’t ship until payment is processed and then the shipping is ridiculously long. I received one dress days before my sisters wedding and the material was that of a Halloween costume. I immediately reached out to Customer Service for instructions on how to return the dress. The second dress arrived days after my sister‘s wedding and was inside out, balled up in the packaging. I also immediately requested a return label. I have been requesting a return for days now only getting the run around from customer service. They only respond in the middle of the night so communication is extremely difficult!
16 July 2025
Unprompted review
Reply from Chiclody
We’re very sorry for the frustration you’ve experienced, especially with the timing around your sister’s wedding. Please note that our dresses are made with heat-pressed metallic fabric, and for certain styles, the dress is intentionally packaged inside out (lining facing outward) during folding to protect the fabric from snags or damage. This can sometimes make the dress appear wrinkled or balled up when unpacked.
Our customer service team will contact you directly to assist with your return and ensure the refund process is smooth. We truly appreciate your feedback and will continue reviewing our shipping and service processes to improve the experience for all our customers.
——Chiclody Customer Care Team
Takes forever to get your product…
Takes forever to get your product delivered. When you finally get it and I does't fit it is IMPOSSIBLE to get a return and refund.
10 July 2025
Unprompted review
Reply from Chiclody
We’re sorry to hear about your experience and understand your frustration. We want to assure you that our return policy allows for returns and refunds within the specified period.
Our customer service team will reach out to you directly to guide you through the return process and make sure you receive your refund without further inconvenience. We appreciate your feedback, which helps us improve our service.
——Chiclody Customer Care Team
I bought a $230 tailored suit with…
I bought a $230 tailored suit with express shipping, planning to give it to my mother for her birthday. Unfortunately, I received a cheap suit that looked nothing like the one described or pictured on the website. Honestly, I could’ve gotten a better one from Temu. I paid a shipping fee to return the suit, expecting a refund as “promised,” but it’s been a month, and I haven’t received anything. DO NOT PURCHASE from this website they will scam you!
18 June 2025
Unprompted review
Reply from Chiclody
We’re very sorry for the inconvenience and completely understand your frustration, especially since this purchase was meant as a birthday gift. According to our records, a full refund of $230 was issued on July 3rd to your original payment method.
We understand that it may not have appeared in your account yet, and we want to assure you that this is not the experience we want for our customers. Our customer service team will reach out to you directly to investigate the cause of the delay and assist in resolving this issue as quickly as possible.
We sincerely appreciate your patience and feedback, and we are reviewing our processes to help prevent similar situations in the future. Thank you for bringing this to our attention.
——Chiclody Customer Care Team
Do not shop here—SCAM + HORRIBLE SERVICE
Do not shop here. The customer service is terrible and the return policies are misleading. I ordered a dress for an event, and it arrived three weeks late — without any proactive communication from the company. I had to reach out myself to get an update, at which point I was told it hadn’t shipped yet. They offered me a 30% discount and promised to ship it immediately if I was still interested. I agreed, thinking I might use it for a different occasion.
When the dress finally arrived, the sizing was completely off and the quality was disappointing. I requested a return and was met with pushback across three separate exchanges, where the customer service rep repeatedly tried to convince me to keep the item — which felt unprofessional and pressuring.
Eventually, I received return instructions (note: you have to pay for return shipping), only to be told I had 7 days to return it — even though the website clearly states a 14-day window.
This experience was incredibly frustrating from start to finish. Poor quality, shady policies, and terrible service. I strongly recommend shopping elsewhere.
31 July 2025
Unprompted review
Reply from Chiclody
We’re truly sorry this experience didn’t meet your expectations, and we deeply appreciate you taking the time to share your thoughts.
It’s true that the delay in shipping was our responsibility, and we sincerely apologize for the inconvenience it caused. We offered a 30% refund as a gesture of goodwill, hoping to make up for the disruption, and we did our best to fulfill the order promptly once you confirmed you'd still like to receive it.
We’re sorry the dress didn’t fit as you hoped, and that the quality didn’t meet your standards. Your feedback is very important to us, and we’re always working to improve both our products and the overall experience.
Regarding the return process — we understand it may have felt frustrating, and we're sorry for any confusion. Our process is in place to ensure both sides are protected, as international returns can involve high costs and careful coordination.
As for the return timeline: our policy gives customers 14 days from the date of delivery to request a return. Once the return is approved, we ask that the item be shipped out within 7 days. This doesn’t mean it must arrive within that time — just that it should be sent back within the window. We understand how this may have been misunderstood, and we’ll do our best to communicate this more clearly moving forward.
Lastly, our return policy — which is stated on the website — notes that return shipping costs are the customer’s responsibility in cases not related to product defects or errors. We strive to be as transparent as possible about this.
We’re very sorry again that your experience left you disappointed, and we’ll continue doing our best to improve. Thank you for helping us grow.
——Chiclody Customer Care Team
BIG MISTAKE ORDERING FROM THIS WEBSITEOR A DRESS ON JUNE…
BIG MISTAKE ORDERING FROM THIS WEBSITE. I PUT MY ORDER IN FOR A DRESS ON JUNE 22ND. I AM GETTING MARRIED AUGUST 9TH. I STILL HAVE NOT RECEIVED MY DRESS. I KEEP GETTING ALOT OF MISINFORMATION AS TO WHAT HAPPEN AND WHERE IT IS. I DONT FEEL THIS COMPANY TRULY HELP THEIR CUSTOMERS WHEN THEY NEED THEM TO FIND OUT WHAT HAPPEN TO THEIR ORDERS WHEN ITS NOT RECEIVED ESPECIALLY IN MY SITUATION I HAVE BEEN WAITING A MONTH FOR THE DELIVERY OF MY ITEM. NOTHING BUT ONE.STORY AFTER ANOTHER I WILL NEVER ORDER FROM THIS WEBSITE AGAIN. I PAID $240 FOR MY DRESS I ORDERED FOR MY WEDDING ON JUNE 22ND. I HAVE NOT YET RECEIVED IT AND ALL I KEEP RECEIVING IS EMAILS THAT ARE SO FULL OF SHIT. I WILL HAVE TO PURSUE THIS THROUGH THE COURTS. MY WEDDING IS RUINED BECAUSE OF THIS I NOW HAVE TO BUY ANOTHER DRESS SPEND MORE MONEY. NOT A HAPPY CUSTOMER.
22 June 2025
Unprompted review
Reply from Chiclody
We’re truly sorry that we weren’t able to support you properly during such an important moment. This is never the experience we want for any of our customers, especially for something as meaningful as your wedding.
Your order was placed on June 22nd and shipped out on July 1st. Unfortunately, the first shipment was held at customs starting July 15th, and despite our efforts to urgently follow up, we were unable to move it forward. As a result, we made the decision to reproduce the dress and ship a new package, which was sent out on July 26th and ultimately delivered on July 31st.
We understand how incredibly stressful this delay must have been. We also sincerely apologize that our customer service replies didn’t provide the clarity you needed — once a package is in transit, it becomes very difficult for us to intervene in real time, though we never intended to come across as dismissive. The order number and tracking information were always available and traceable, and we did our best to monitor things closely on our end.
We are truly sorry for how this impacted your big day, and we want to do what we can to make things right. A member of our team will be reaching out to you personally to offer a compensation solution.
Thank you again for your feedback — it helps us grow and improve.
——Chiclody Customer Care Team
They are scammers and misleading about returns
They are scammers. They take an image of a real designer dress and remake their own version. Granted, its better quality than some others, but unfortunately its just completely wrong in the sizing and the fit/measurements… by almost 3 sizes.
The website states returns must be requested within 14 days. Ill-fitting dress & it did not arrive in time for the event? And they still refused to honor the return! I am disputing the charge with my credit card company on these grounds and telling everyone I know not to trust them. I asked them to please not be so difficult and dishonest and they just couldnt be decent.
25 July 2025
Unprompted review
Reply from Chiclody
We’re very sorry that your experience didn’t meet your expectations, and we truly appreciate your feedback.
All of our products are designed by our own in-house team — we do not use replicas. That said, we’re sorry the dress you received did not meet the level of similarity you expected, and we take your comments seriously as we continue to improve both design and presentation.
As for sizing, each item is made strictly according to the size chart displayed on our website, and we usually include a bit of allowance for comfort. We're sorry to hear that the fit was still not right for you.
We’d also like to clarify that we never refused your return request. Our return process always starts with communication and review, but we are committed to respecting our customers' decisions and moving forward based on their wishes.
We sincerely apologize if the return process felt frustrating. We’ll be working closely with our support team to improve training and ensure a smoother, more helpful experience moving forward.
Thank you again for sharing your thoughts — it helps us grow and do better.
——Chiclody Customer Care Team
BUYER BEWARE!!!
I purchased a dress from Chiclody based on their advertised 14-day return policy. The dress arrived torn and the dress does not fit as it looks - plus very cheap material. When I tried to return it, well within the allowed window. I was met with repeated delays, evasive communication, and attempts to negotiate or deny the return altogether, despite clearly following all instructions.
This is not just poor customer service, it’s a blatant refusal to honor their own return policy. I can say confidently that this kind of behavior erodes trust and damages brand reputation.
If you are considering ordering from Chiclody, proceed with caution. If anything goes wrong, don’t expect fairness or accountability. I am currently pursuing the issue through formal consumer protection channels and will continue to share this experience to help prevent others from falling into the same trap.
Recommendation: Avoid this brand until they start honoring the policies they advertise.
23 July 2025
Unprompted review
Reply from Chiclody
We’re very sorry to hear about your experience and completely understand your frustration. What you described is not the kind of service we aim to provide, and we sincerely apologize for the inconvenience and disappointment caused.
We take our return policy seriously, and if your dress arrived damaged or not as expected, you absolutely deserve a proper resolution. Unfortunately, we are currently unable to identify your order based on this review alone.
We kindly ask you to reach out to our customer service team again with your order number so we can look into this immediately and offer a solution that’s fair. Please know that we are not avoiding responsibility — we want to make this right.
Your feedback has been noted, and we’re actively working to improve both our quality control and communication processes. Thank you for bringing this to our attention.
— Chiclody Customer Care Team
Think twice before ordering from online…
Think twice before ordering from online thieves, what Chiclody is. I’ve ordered from them twice and had the same issue: the clothing was extremely small and I immediately asked for an RMA. Their policy is they will allow returns within 14 days of delivery, providing the item is unused. I’ve spent over a month going back and forth with their “customer service” department in email. First they offer 40% store credit, then 50, then 60%. I refuse to return the merchandise, pay for return shipping and not get my money back for the clothes! I had to dispute the charge with my credit card company to get my money back.
Chiclody replied to my emails during Asian work hours, so I’m positive their call center is done overseas. That should tell you something in itself.
I will never order from this online company again. They’ve only disappointed me and their clothing is far too tiny compared to US sizing.
Chiclody will not give you your money back on returns. They ignore what you say in email and repeatedly offer less than what we paid.
Thieves.
25 June 2025
Unprompted review
Reply from Chiclody
Dear Debbie,
We’re truly sorry you had such a frustrating experience — this is not the kind of service we aim to provide.
Your return request was submitted within our valid return period, and we want to assure you that it will be properly handled. We also sincerely apologize that our return process made you feel ignored or pressured. That’s on us, and we’re already working to improve our communication and streamline the return experience so it’s faster and clearer moving forward.
Chiclody has always offered size exchanges, and we also provide free sizing advice before purchase — we wish we could’ve helped earlier to avoid this issue altogether.
We’re sorry we disappointed you, and we appreciate you holding us accountable. Your feedback is being taken seriously, and we’re committed to doing better.
——Chiclody Customer Care Team
This company is a complete scam
This company is a complete scam. I return my dress. Never received a refund. Ordered another one it was too small. They won't send me return info. Do NOT Buy.
Update they sent a email still no refund. Scam
2 July 2025
Unprompted review
Reply from Chiclody
Hi Dear,
We're really sorry to hear about your experience, and we completely understand how upsetting this must feel. Please know — we're not a scam. We care deeply about our customers and want to make things right.
We do offer size exchanges, and for returned items, we always process refunds once the return is received and logged into our system. If you've already sent it back, it's very likely in our queue, and we sincerely apologize if there was any delay or confusion.
Please reach out to us again at our customer service email — we truly want to help, and we’ll make sure your case gets handled properly. We know it’s frustrating, but we’re here and ready to sort this out for you.
Thank you for your patience — we hope to earn back your trust.
Warmly,
Chiclody Team
Don't buy anything here
Don't buy anything here! They are scammers! I received a defective dress. I couldn't wear it because the fabric didn't contain elastane, although the description on the website indicated elastane in the composition. I asked for a refund, and they started offering a discount. When I insisted on a refund, they stopped answering my emails! Fraud! Now I have lost more than 200 euros!
6 July 2025
Unprompted review
Reply from Chiclody
Dear Myla,
We’re really sorry to hear about the issues you experienced with your order. Please believe us, we never refuse a refund when it’s justified. We sincerely apologize if our customer service response was slow or if you felt ignored — sometimes during busy times, messages can get delayed, but that’s never our intention.
Could you please reach out to us again at our customer service email? We truly want to make things right and will handle your case with full attention.
Thank you for your understanding and patience. We hope to resolve this for you as soon as possible.
Warm regards,
Chiclody Team
Reply from Chiclody
Hi Phuong，
We’re very sorry to hear about your experience. Our customer service team has been trying to reach out, but we haven’t received a response from you yet.
We genuinely hope to resolve this issue for you as soon as possible. Please contact us directly or reply to our previous messages — we’re here to help and want to make things right.
— Chiclody Customer Support Team
I ordered for black dress and when…
I ordered for nice black dress and when it came its was nothing like what I paid for $ 187 , I asked them to give me an address to return it , they told me they can only give me , $13 back, I said I don’t want the clothes, they said they will get back to me,I have waited for over a month without hearing from them, please nobody should buy from them , I have reach out to my instagram and TikTok Friends ,
9 June 2025
Unprompted review
Reply from Chiclody
Hi Joana，
We’re very sorry to hear about your experience — this is absolutely not the kind of situation we want any of our customers to go through.
According to our standard return process, we issue refunds within 5–7 business days after receiving the returned item(s). However, after reviewing our communication records, we found that we have not received your return tracking number or any shipping information from you, which prevents us from verifying whether a return was actually made.
We did send you a detailed return instruction email, but unfortunately, we haven’t received a response. For your convenience, here’s a summary of what we asked for in our last message:
A photo of the returned package
A photo of the return receipt
The tracking number and the name of the shipping company you used
Once we receive this information, we’ll immediately verify your return and proceed with the refund accordingly.
We truly want to resolve this for you. Please contact our customer service team with the required details so we can complete the return process.
Thank you for your understanding, and again, we deeply apologize for the inconvenience.
— Chiclody Customer Support Team
DO NOT BUY from CHICLODY.
I posted a review here saying how I never received a response from Chiclody about sending a dress too late that I needed to return. It was much different than what is online and cheap material. They responded to my post here saying that they were so sorry and that someone would reach out to me "in the next few days" even though they hadn't responded to any of my other emails to them. They wrote this so they look good, but of course, no one ever reached out. And i'm stuck with an ugly, cheap dress that cost me $200. DO NOT BUY from them.
1 July 2025
Unprompted review
Reply from Chiclody
Hi Jennifer，
We’re truly sorry to hear that you’re still feeling disappointed, and we completely understand your frustration.
Please know that we take every customer message seriously and are committed to resolving all issues properly. However, we are unable to locate your order or contact details based on your review username alone, which is why we may not have been able to follow up directly.
We kindly ask you to reach out to our official customer service team again and include your order number or the email address used to place the order. Once we have that information, we will prioritize your case and make sure you receive a proper resolution.
Thank you again for your patience, and we sincerely apologize for the inconvenience caused.
— Chiclody Customer Support Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.