ChicWish Reviews 4,695

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 646 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the product quality, noting that items are well-made, beautiful, and often exceed expectations. Many appreciate the unique and stylish designs, finding them versatile and true to online descriptions. The customer service is also consistently highlighted as helpful, responsive, and supportive, with many positive interactions reported. However, some people were dissatisfied with aspects of their order and the return policy. Issues included delayed shipments, items not matching descriptions, and difficulties with the return process, particularly concerning international shipping costs and the inability to return certain items.

What people talk about most

Product

Customers had positive experiences with product quality and design. Many reviewers praise the high quality of... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the high quality of the... See more

Order

Reviewers highlight ambiguous aspects of order. Many customers express satisfaction, praising quick arrivals,... See more

Customer service

Reviewers mention positive feedback about customer service. Many customers praise the prompt, helpful, and... See more

Return policy

People report ambiguous experiences with the return policy. Many customers found the return process easy and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The clothes seem to be good quality for their generally low cost. I needed to contact customer service about my user account info and, despite some apparent language barriers, they were helpful and ki... See more

Rated 4 out of 5 stars

My ChicWish order of 3 items was split into 2 different shipments. Received a week apart, no notice in the first shipment that a second shipment was forthcoming. ChicWish customer service team clari... See more

Rated 4 out of 5 stars

I'm disappointed of the quality of my chosen dress. I was expected better quality, than the dress which when i tried on, my skin became very itchy. Another story was the colour - which was compl... See more

Rated 5 out of 5 stars

The clothes are actually great for the prices and customer service is responsive. I have ordered several skirts and tops from them and had wonderful compliments on them. I have a harder time with ther... See more


Company details

  1. Shopping & Fashion

About ChicWish

Written by the company

Chicwish traces its beginnings back to the original idea: wish to cater the young generation with a distinct sense of chic style, while keeping with our great quality and affordability.

We appreciate vintage-inspired and handmade collections, while establishing our online store as a mecca for those who with an eye for fun fashion.

Written by the company


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

5K reviews

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Replied to 16% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

I have ordered from Chicwish numerous…

I have ordered from Chicwish numerous times - it's pretty much my #1 goto website to shop from!! Chicwish never disappoints me!! I ALWAYS receive compliments on my outfits EVERYTIME I wear outfits from this website. The quality is outstanding, something I would pay alot more for from a different store. Thank you, Chicwish for your awesome work!! :)

27 January 2026
Rated 5 out of 5 stars

Crystal was wonderful in helping me…

Crystal was wonderful in helping me resolve a question I had about my order. She noticed I had ordered two of the same skirt, contacted me, refunded me for one of the skits….all before I even realized what I did. This is why I will continue to order from this company!

27 January 2026
Unprompted review
Rated 5 out of 5 stars

WORTH THE WAIT!

I am so glad I didn’t give up!!! Had a shaky start I had put the wrong delivery address, so we started the process to correct this (ChicWish answered every email which was great!). After weeks of back & forth, I finally got my package at my local Post Office.

The items I ordered (2 sweaters) are lovely and true to the pictures and descriptions. I look forward to more purchases from ChicWish!

One point of advice to ChicWish - when Deliveries are to a multiple-dwelling building, the carrier they use should be made aware of the building’s access - my building has an excellent process which the delivery service did not follow.

27 January 2026
Unprompted review
Rated 5 out of 5 stars

Awesome

I am a very happy customer with the product and customer service. Thanks

23 January 2026
Unprompted review
Rated 5 out of 5 stars

Beware - items shipped from China not as stated but AMAZING customer service, 10/10! on their website

UPDATE: cardigan was received and looked pretty much like it did on the website, however for various reasons I decided to return the item. Chicwich customer service have been AMAZING and I can't fault them, as they have been prompt, kind and courteous and have resolved any issues swiftly and generously. 10/10 for Customer Service!

I placed an order on this website having done what I thought was due diligence, making sure that the trust pilot reviews were good and that I was spending my money with a genuine company. Their website very clearly stated under the shipping policy that they shipped from “U.S., the U.K., Germany, Belgium, Canada, Australia warehouses” depending on the destination countries. I have received tracking information and was horrified to find that my item has been shipped from China. Nowhere on your website does it state this. I am not at all happy. I am still waiting for the item to be delivered so can’t comment as yet on the quality, but feel really hoodwinked into buying from a company who clearly isn’t transparent or honest. The item I ordered wasn’t cheap and now I’m wondering whether I will get a hand-knitted chunky cardigan that even remotely matches the quality of the item on the photographs.

23 January 2026
Unprompted review
Rated 5 out of 5 stars

Good customer support …

I tried chicwish for the first time and am satisfied with the purchases I’ve made! The return is easy peasy and their customer support is responsive and helpful! I’m glad that there is a free return option when two of my items didn’t suit to my taste. I recommend chicwish.

19 January 2026
Unprompted review
Rated 5 out of 5 stars

Great service

The service I received when there was a problem with my delivery was excellent. I cannot fault them. I love my new skirt too!

20 January 2026
Unprompted review
Rated 5 out of 5 stars

What you see is what you get

What you see is what you get. From first order to last, everything is the same as picture. Fast delivery. Tracking everything from when airline is in port to delivery place. Loyalty ❣️

21 January 2026
Unprompted review
Rated 5 out of 5 stars

Lucky!

I was lucky enough to stumble across ChicWish last year and have been so impressed with everything I have ordered! A tulle skirt, 2 corsets, and a gorgeous midi skirt for the holidays. All have been great quality! I will definitely be a repeat shopper!

11 December 2025
Unprompted review
Rated 4 out of 5 stars

Good value

I had been curious about buying clothing from Chic Wish for some time and decided to take advantage of the sale after Christmas. It was even better value and everything appeared as in the photos in the website. Delivery was slow and was split in two parcels at different times.

21 January 2026
Rated 5 out of 5 stars

Have always had good shopping…

Have always had good shopping experiences with Chicwish. The clothing is exceptional quality, and I love the range. I recently had to do my first return (as a customer of over 5 years), which was initially a confusing process due to potential USA tariffs. However, customer service made the process much easier in making sure I received my money back on shipping when making my refund/exchange.

20 January 2026
Unprompted review
Rated 5 out of 5 stars

I love Chic Wish

I love Chic Wish! I have ordered three skirts, multiple sweaters and a dress from here and they are so stylish — I haven't found anything like it at any other store. The quality is great. I've made a few returns when things didn't fit and customer service was also great. I will continue to shop here.

20 December 2025
Unprompted review

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