Too many steps & issues
When this service was used for nursery, it worked fine and was a smooth service. However, they have now started using this for schools and their after school clubs with a top-up added by the government.
School find it confusing, parents find it confusing. Money was sat in account but school could not withdraw, school was already allocated as the provider and it should be easy enough for the school to access the funds. It was not. Too many steps & confusing system.
We gave up and reverted back to paying via parent pay. Much smoother and easy to access system, however this means we lost the top-up the government was offering.


