Chilterndoors Reviews 288

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 39 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service and the high quality of the products, including doors and windows. Many people highlight the professionalism, punctuality, and skill of the staff, noting their attention to detail and respectful approach to customers' homes. However, some people were dissatisfied with the waiting times for repairs, with one customer mentioning a five-month wait. Another customer reported issues with cracked glass and incorrect windows being supplied, though they noted these problems were attributed to the suppliers rather than the company itself.

What people talk about most

Service

Customers consistently note positive experiences with service. Reviewers frequently highlight the... See more

Staff

Customers had positive experiences with staff. Reviewers consistently praise the team's professionalism,... See more

Product

Reviewers express high satisfaction with the product quality. Customers consistently praise the outstanding... See more

Quality

Reviewers highlight positive aspects of quality. Customers are consistently pleased with the outstanding... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently had my windows and doors replaced and I couldn’t be happier with the results. The team was professional, punctual, and highly skilled. The quality of the products is outstanding, and the in... See more

Rated 5 out of 5 stars

We left the showroom feeling very impressed. Chiltern has an impressive stock of different window and door options, including the new Omnio windows which we loved the look of. Lui is very knowledgeabl... See more

Company replied

Rated 5 out of 5 stars

I’m really pleased with the work carried out on my windows and sill replacement. The team were hardworking, fast-paced, and very respectful of my home. They kept everything clean, removed all rubbish,... See more

Rated 5 out of 5 stars

I wanted a door fitted before Christmas and so went shopping around. I came across Chiltern Doors and called and spoke with Mr Lui Field who immediately said he could do this and asked what type of d... See more


Company details

  1. Door supplier

Written by the company

We are a local family run Doors and Window business. We specialize in Composite, Upvc, Aluminum doors, Windows and Roller garage doors. We offer many payment options including interest free credit. We pride ourselves on great quality and a massive Range to choose from.


Contact info

4.8

Excellent

TrustScore 5 out of 5

288 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

Poor after sale customer service

Poor after sale customer service. Has been going through a worse experience since Chilterndoors fitted our front door. Cold draft is entering in to the property and I have emailed/ text many times but no response. Lui called me over a month ago that the engineer will call and arrange a visit but no contact has been made. I have texted/ email to him and company but not a single reply. People who did not have any issue after the door installation they can be lucky but people like me stuck if anything go wrong after the installation of the door. Wish I would have gone to company who take care well to their customer after sale. Many thanks

18 October 2023
Unprompted review
Chilterndoors logo

Reply from Chilterndoors

Hello Rashid,

Very disappointing to see this review today. We spoke and said we would send someone out as a gesture of good will. We spoke at great length of what maintaining a door looks like. There is no fault with your door but you need to maintain the door. Doors need adjusting from time to time and we have been out to show you this already. I know you threaten bad reviews but we won’t be blackmailed. You really need to read the care advise.

Rated 5 out of 5 stars

Extremely Happy with Atom and Chiltern Doors

I have just had my door supplied and fitted by Atom at Chiltern Doors.

From start to finish it has been faultless. Atom has been a great communicator, always easy to get hold of, didn’t promise the door on the day I requested but went above and beyond to get the door delivered on that day. Very polite and friendly, really lovely to do business with and there has been absolutely nothing I can complain about throughout the process. 4 weeks from start to finish.

The install team were due to arrive at 7:30, arrived at 7:10. Extremely polite and friendly, kept my house internally and externally clean and tidy, removed all of the old door, even tidied up the damaged render with cement which was a lovely touch as didn’t think they were going to do that.

Thank you Atom and Chiltern Doors

12 December 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service,good communication…

Excellent service,good communication from company Mr Harris was brilliant and listened to our requirements, they did exactly what we said ,superb staff very friendly fitters were excellent done job really well with no mess at all I would definitely recommend this company,thank u Harris and chiltern doors.

27 November 2023
Unprompted review
Rated 5 out of 5 stars

Superb

Im very pleased from the start to finish with my order. I ordered my four Panels Bi-fold door, double glazed windows and french door with internal Blinds.
* quick and simple quatation.
*came for measurements and feasibility survey in no time.
* quick and no hassle communication.
*quality product.

Difinitly will do business again and highly recommend to anyone ordering Bi fold Doors, glazing and French doors.

21 November 2023
Unprompted review
Rated 5 out of 5 stars

Amazing service polite staff haris spot…

Amazing service polite staff haris spot on for service after sales good recommended company to work with prices are amazing...would strongly recommend you get a quotes if you're interested in pvc and composite doors

27 October 2023
Unprompted review
Rated 5 out of 5 stars

Amazing experience with Chiltern doors

Amazing experience with Chiltern doors. We have used them twice now firstly for windows and now a front door. Lui was a pleasure to deal with and no pressure was put on us. Fitters were polite and professional and the quality of their work was great. So pleased with the door which is of the highest quality. Definitely recommend this company.

20 November 2023
Unprompted review
Rated 5 out of 5 stars

I've had the pleasure of getting work…

I've had the pleasure of getting work done with Chiltern Doors twice now, and both times, I've had dealings with Haris. He's been incredibly accommodating and understanding when it came to helping us choose our doors and windows. He stayed in contact throughout the process. The team that performed the work on both occasions was exceptional, demonstrating a high level of professionalism. I can't find a single fault with their work. I wouldn't hesitate to recommend Haris, and I'll certainly be reaching out to them again in the future.

1 October 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service and best price

From start to finish I found this company to be efficient and honest. I shopped around for many quotes but this company gave me the best price. Haris was extremely professional, we had our door fitted within four weeks of ordering. It's looks beautiful. The workman were professional and very tidy. I woukd definitely recommend this company.

16 November 2023
Unprompted review
Rated 5 out of 5 stars

Very very nice

The service and was very nice and helpful
I will recommend there service to everyone
Harris was very very helpful and on time
I wud recommend chilterndoirs to anyone

12 November 2023
Unprompted review
Rated 5 out of 5 stars

Great service

Great service
Really good selection of doors to choose from. The chap that fitted my door was very skilled and lovely to chat too. Fab door which seems to sound out the busy road we live on and has stopped all the drafts.
Would use again

1 November 2023
Unprompted review
Rated 5 out of 5 stars

Great job

Wow what a great company from start to finish smooth sailing and just perfect so pleased with them highly recommend

21 October 2023
Unprompted review
Rated 5 out of 5 stars

I just had an amazing experience with…

I just had an amazing experience with this company.From start to finish, Chiltern windows were amazing. Would highly recommend to everyone. Very happy with the amazing services.was good price
Thanks to
Haris bai

15 October 2023
Unprompted review
Rated 5 out of 5 stars

We have had the most amazing service…

We have had the most amazing service from Chiltern Doors. Lui was so friendly and helpful and never put any pressure on us, unlike other window companies. Our windows and back door were fitted within 4 weeks of us ordering them. Ollie and Lawrence made an excellent job of fitting them. Will definitely recommend to friends and family

7 October 2023
Unprompted review

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