China Highlights Train Ticket Service Reviews 

1,644
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 116 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the smooth and efficient booking process, even for complex requests or far in advance reservations. Many appreciate the proactive approach of the staff, who manage everything effectively and propose suitable alternatives when desired tickets are unavailable. The team's communication is frequently described as outstanding, with prompt responses and clear guidance making the entire process straightforward and stress-free. Reviewers commend the staff for their helpfulness and professionalism, often going above and beyond to assist with changes or provide valuable advice to ensure a seamless travel experience.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting its promptness, reliability, and... See more

Booking process

People report positive experiences with the booking process, finding it very simple, easy, and efficient.... See more

Staff

Users describe positive interactions with staff, highlighting their professionalism, helpfulness, and... See more

Response time

Consumers find response times to be prompt and efficient, with many reviewers highlighting quick replies and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the helpfulness and responsiveness... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Perfect way to book china train tickets in advance (more than two weeks) for foreigners. Good service. If the desired train becomes unavailable, they propose an alternative. We had to face high... See more

Rated 5 out of 5 stars

We traveled during high season in China (National Day vacation week), and the agency helped us to get the tickets we wanted. In those cases where the tickets sold out too quickly, they helped us get a... See more

Rated 5 out of 5 stars

Excellent service especially for reserving months ahead when the booking window isn’t open yet. My agents Annie and Vivi managed to get tickets for all the trains I requested and even advised me on a... See more

Rated 5 out of 5 stars

Excellent booking and communication with China Highlights made booking our train travel a breeze. Getting seats on the fastest trains is a very competitive process, with 1st class seats selling o... See more


Company details

  1. Railway ticket agent

Information provided by various external sources

Book your train tickets in China by following a few simple steps. Let us help you make your booking hassle-free


Contact info

4.9

Excellent

TrustScore 5 out of 5

2k reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.9

All reviews

(1,644)

101 reviews in the last 12 months

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Rated 5 out of 5 stars

Great experience with this company

Highly recommend using this service. Staff were very communicative and it was easy to organise tickets in advance for what was a busy Labour Day holiday period for train travel in China. Staff were proactive in making sure our passport details were correct and sent helpful information for an easy trip. Will definitely use their service again!

11 April 2025
Unprompted review
Rated 4 out of 5 stars

Delivered exactly what was required

We used China Highlights to book our rail tickets, from Shanghai to Xi'An and from Xi'An to Beijing. Which is exactly what they did. Basically, you book the trip, they send you a payment link. They also provide you with the direct contact details of the agent that's taking care of your booking, another plus point. Albeit that you will need to use WeChat to contact them.

7 April 2025
Unprompted review
Rated 3 out of 5 stars

Overall booking was easy

Overall booking was easy! Except did not reply for my request for a lower bunk from Hong Kong to Beijing:( once I paid and got my booking.
Train was superb clean, easy and comfortable.

14 April 2025
Unprompted review
Rated 5 out of 5 stars

booking train tickets for non-Chinese…

booking train tickets for non-Chinese passport holders is not easy. I used it to book train tickets for my wife and kid. To my surprise, it all worked perfectly.
The price is fair and the result is excellent. The ticket info was stored in their passports. I will use this service again.

14 April 2025
Unprompted review
Rated 5 out of 5 stars

Located in italy we always book high…

Located in italy we always book high speed train tickets from this company
Excellent service and very fast problem solving if we must change some tickets due to unexpected situation (flooding, typhoon, change visiting dates...)
Nothing to say, our point in china for our business trips.

10 April 2025
Unprompted review
Rated 5 out of 5 stars

Go with this compay you will never…

Go with this compay you will never regret. I booked high speech train tickets with them -.Beijing, Shanghai, Xi An , Chengdu . I am lucky to have Annie, Vivi. and also my travel advoisor Dora's help. my domestic trips went smoothly. They are the best . I have recomamed my former colleage Terresa to book her Asian trip with them.

14 April 2025
Unprompted review
Rated 5 out of 5 stars

Great booking experience

Annie was so helpful organising our train tickets to our destinations. Everything was done so efficiently for us and it all went so smoothly. Communication was quickly responded to.

9 April 2025
Unprompted review
Rated 5 out of 5 stars

Had a trip planned for Yunnan &…

Had a trip planned for Yunnan & required train travel. Didn't want to leave it until in county to arrange the tickets when they are released & wanted to be assured that the tickets would be booked on our behalf. China Highlights managed the booking & contacted us to let us know if there were schedule adjustments. Would recommend.

14 April 2025
Unprompted review
Rated 5 out of 5 stars

My overall experience was excellent

My overall experience was excellent. I used CHT to book a ticket from Beijing to Xian.

A storm came through Beijing which cancelled many flights and trains. I couldn't get the train site to work, for me, to check that status of my flight. I contacted CHT and they checked the status for me. Upon learning it was cancelled, they were able to rebook me on a train that left only two hours later! I was incredibly grateful I used CHT to book my tickets otherwise I would have been stuck in a travel disaster!

12 April 2025
Unprompted review
Rated 5 out of 5 stars

Very good experience

All the times we traveled to China and we moved by train inside the vountry we got the ticket by this web page and every times they have managed our tickets very well. Highly recommended!!

2 April 2025
Unprompted review

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