Remote Control Tracked Lawnmower
1
My experience with Shenlong Machinery has been extremely disappointing. Also known as Jining Shenlong Mechanical Equipment Co. Ltd or Shannon Machinery.
I purchased one of their remote-control mowers in good faith, expecting a machine fit for purpose and supported by an adequate warranty. Unfortunately, I encountered serious assembly defects involving critical drive components, including défective keyway hardware that resulted in repeated mechanical failures and rendered the machine unusable.
My concerns extend beyond reliability. In my opinion, these defects raise product safety concerns, as components within a rotating drive assembly were not properly secured when supplied.
I have spent considerable time diagnosing faults, sourcing information, and attempting to obtain support. Although the company acknowledged my complaint and referred the matter to management, meaningful action has been slow to materialise. The General Manager was identified as the person responsible for resolving the matter, yet communication has been passed back to The Customer Service Department and The General Manager has never personally responded to our communication.
I cannot comment on every Shenlong product, but based on my experience, I would urge potential buyers to carefully consider the availability of after-sales support, spare parts, warranty fulfilment, and management responsiveness before making a purchase.
I hope Shenlong ultimately resolves this matter, but to date my experience has been frustrating, time-consuming, and disappointing.