Chipolo Reviews 

Outstanding customer service!!

I orderd a Chipolo tracker for my Wallet but found out my old one might be rechargeable.

I contacted Chipolo via e-mail and got in touch with Edina. She was very helpful and explained my options. She placed my order on hold so we could find out if my old tracker was rechargeable. It happend to be an old model so we continued with my purchase of a new one

Nonetheless, it was a great service: Fast replies, reachable until 10pm, clear, respectful and understanding.

Would recommend

Probleme was solved in 3 days.
Customer service is efficient, fast and know its job.
Thank you to all the team.

Amazing company. Stands by their warranty in a way that no company I’ve ever worked with has done. Makes it easy to get a replacement and then provide all kinds of customer support. I’m impressed and very grateful. Thank you Chipolo!

I received a quick response to my case via email within 24 hours, and the help I got was clear and helpful. The contact gave me a positive experience. The issue was resolved smoothly and as expected. The products I purchased also work well. The overall experience is very positive. Recommended.

great products, even greater customer service

pretty cool company tbh. like the sustainability changes w/ new products

I've been a Chipolo customer since the first version. The product has evolved significantly over time and is now exceptional! The technical support is excellent, responding even during the busy holiday season without any issues. They're very quick to propose solutions. Having a comprehensive overview of the products, even providing a little product information, they can find the right solution. I recommend the POP version to everyone; it's excellent for tracking keys, luggage, etc.

What a great and smooth customer service by chat! I've been using Chipolo since the day I got 1 with a new Mercedes, and I've been buying them since 2015. Never had any problems with any of my Chipolo products until earlier this week the sound on my Chipolo card didn't work anymore. I contacted customer support through chat and after sending some photos of my card I immediatly got a new one free of charge under the 2 year warranty. Hoping to get it soon...

I had issues with my tracker. I had it replaced very quickly

First I bought two Chipolo pop devices and they worked wonderful so I bought the chipolo card and only had the card for one month and it started malfunctioning when contacting customer support they were useless they told me to remove the card and try to add it on again I tried this and still the card is not ringing playing with the card and end up being an issue with the card I had to hold the card tight in order for it to work now I have a paperclip on the card to make it work I called my phone carrier and they said it's up to Chipotlo and chipola told me it's up to them the company even said there's a 2-year warranty I asked how to redeem the warranty and they have yet not responded back to me DO NOT WASTE YOUR MONEY ON THIS.

I’ve been using Chipolo for about six years, and it has been very helpful. The old one has reached the end of its life, and now I’m getting the new POP version thanks to the support team. I can’t wait to get my hands on it!

New review

The company sent me an updated pop, which is working very well.

Original review

This has let me down when I needed it many times. Guys, your hardware or software needs improvement. I've reinstalled over and over, and updated everything... And it keeps failing

My Chipolo card was not making any sound.
Request to customer service was made on 12/13.
Reply and followup were sent same and following day.
Replacement card was received today 12/17.
You have earned a client for life.

I had a problem with the delivery, and the customer service was very efficient and reactive to solve it.
I have a chipolo for Android and it just works well and as expected.
Pairing with a Pixel 10 is seamless.

Handy device, easy to setup

Complete waste of money. Have tried everything customer services suggested. Pressing the pop just doesn't call the phone.

Chipolo great product and even better responsive tech support. Recommend

The support was quick when answering and after recognizeing that there was a problem with my Chipolo card they sent a new one within a week.

I have 2 Chipolo One Point, a Card Point and now a few more Chipolo Pop. All work fine.
Only the Card Point suddenly stopped working after about 9 months. Only a few days later, after a very nice and helpful contact with the support, they sent me a new Card Point as replacement. Great service!