Chiquel Reviews 

161
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 148 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality and vast variety of the products, noting that the items arrive promptly in sturdy packaging and closely match the advertised descriptions. Consumers also highlight the helpful and professional customer service team, explaining that staff members are always friendly and ready to assist with returns and product inquiries. However, some people mentioned frustrating issues regarding unexpected backorder delays and a general lack of proactive communication about stock availability. Others noted specific difficulties with strict return policies and slow delivery tracking when orders were shipped from overseas locations.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the high quality, beautiful... See more

Delivery service

Reviewers highlight positive aspects of delivery service, noting that packages arrive swiftly, on time, and... See more

Order

Clients share ambiguous opinions on order experiences, as many reviewers highlight fast delivery and... See more

Customer service

Customers had positive experiences with customer service, frequently praising the friendly, reassuring, and... See more

Quality

Reviewers mention positive feedback about quality, frequently praising the beautiful design, soft hair, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very professional company, great communication and they have lots if choice and offers. I had an issue with a wig that shed and they gave me a full refund without any hassle. The two most recent purch... See more

Rated 5 out of 5 stars

Always a first class service from Chiquel. Great value for money on all high quality wigs and accurate delivery dates to the UK. Arrives on time and tracking always available. Super impressed in ever... See more

Rated 5 out of 5 stars

The team at Chiquel continue to impress me. Buying a hairpiece or wig can be an emotional and difficult process. Katherine has repeatedly given great advice and has endless patience and understan... See more

Rated 5 out of 5 stars

Arrived swiftly after wig came back into stock. Excellent customer service as always. Prompt response and solutions to my questions in emails. Excellent discounts. So pleased I found Chiquel!


4.6

Excellent

TrustScore 4.5 out of 5

161 reviews

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No recent history of asking for reviews

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4.6

All reviews

(161)

162 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Can’t fault Chiquel brilliant company…

Can’t fault Chiquel brilliant company great prices and great service delivery prompt they keep you well informed.
Just having a few problems trying to stop the flyaways on my Raquel Welch
Up with a twist otherwise all sorted. 😊

5 September 2026
Unprompted review
Rated 1 out of 5 stars

Very poor

Very poor - ordered twice now and none were despatched in the time quoted… I had to do all the chasing.. customer service is poor, wigs may be competitively priced, but if they can’t deliver what’s the point…. They say we’re checking the wig over - rubbish they are waiting for it to arrive from America…. They they said the cap was faulty so they didn’t despatch it… my opinion is stay well clear… pay a little more but at least you will revive it… that’s 4 weeks I’ve waisted waiting…

3 September 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic

Absolutely fantastic, I’m thrilled to bits, looks so natural , everyone comments about my new hairstyle and you’ve had your hair cut, it really suits you’!

29 August 2026
Unprompted review
Rated 1 out of 5 stars

Very sneaky returns policy

If you're buying from Chiquel because you were seduced by the Instagram posts and heavily advertised sales and discounts then just be aware that any wig that is discounted is NOT eligible for a refund, store credit only.
I would only use them to buy pieces that you are replacing (because you have worn them before) or have tried on elsewhere. Some of the pieces are extremely expensive, it's dreadful that they refuse refunds.

1 September 2026
Unprompted review
Rated 5 out of 5 stars

Excellent!

Prompt delivery. Excellent price. I've saved £100's on what I normally pay for the exactly the same item (Beguile Human Hair wig).

100% recommend Chiquel. Will definitely use again. Thank you

17 August 2026
Unprompted review
Rated 5 out of 5 stars

Great communication

Great communication, alternative offered as the colour I wanted was on back order. Also received a voucher due to inconvenience. Would recommend this company

28 August 2026
Unprompted review
Rated 5 out of 5 stars

Cannot fault this transaction

Cannot fault this transaction, item was accurately described, excellent quality, fast service and delivery considering it travelled from usa to uk and I am very happy with the winner wig in a basic cap.

18 August 2026
Unprompted review
Rated 5 out of 5 stars

Communication was excellent

Communication was excellent. I ordered a product that was a preorder and was recommended something similar that was in stock and less expensive. Loved it! They also recommended the sizing as it was a gift.

24 August 2026
Unprompted review
Rated 5 out of 5 stars

I have been buying budget wigs for a…

I have been buying budget wigs for a while to try and get used to them and find my style. Now I am ready to spend more for quality. I can really tell the difference in fit and comfort. The service and communication was great and I will definitely be back for more

25 August 2026
Unprompted review

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