Very professional company, great communication and they have lots if choice and offers. I had an issue with a wig that shed and they gave me a full refund without any hassle. The two most recent purch... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Keep an eye on the refund process
Really nice service and product selection - just be aware of their returns policy which rarely supports a refund
Simple straightforward and efficient
Can’t fault Chiquel brilliant company…
Can’t fault Chiquel brilliant company great prices and great service delivery prompt they keep you well informed.
Just having a few problems trying to stop the flyaways on my Raquel Welch
Up with a twist otherwise all sorted. 😊
Service is really good
Service is really good, fast delivery, good customer care. Great price
Very poor
Very poor - ordered twice now and none were despatched in the time quoted… I had to do all the chasing.. customer service is poor, wigs may be competitively priced, but if they can’t deliver what’s the point…. They say we’re checking the wig over - rubbish they are waiting for it to arrive from America…. They they said the cap was faulty so they didn’t despatch it… my opinion is stay well clear… pay a little more but at least you will revive it… that’s 4 weeks I’ve waisted waiting…
Absolutely fantastic
Absolutely fantastic, I’m thrilled to bits, looks so natural , everyone comments about my new hairstyle and you’ve had your hair cut, it really suits you’!
Very sneaky returns policy
If you're buying from Chiquel because you were seduced by the Instagram posts and heavily advertised sales and discounts then just be aware that any wig that is discounted is NOT eligible for a refund, store credit only.
I would only use them to buy pieces that you are replacing (because you have worn them before) or have tried on elsewhere. Some of the pieces are extremely expensive, it's dreadful that they refuse refunds.
Riah Hazel Coconut Glow
Love this wig, very comfortable, very stylish, looks like human hair.
Fantastic service
Fantastic service, sorted out my issue so quickly and sent a replacement, very impressed
Excellent!
Prompt delivery. Excellent price. I've saved £100's on what I normally pay for the exactly the same item (Beguile Human Hair wig).
100% recommend Chiquel. Will definitely use again. Thank you
Great communication
Great communication, alternative offered as the colour I wanted was on back order. Also received a voucher due to inconvenience. Would recommend this company
Exchanged the first wig easel as it did…
Exchanged the first wig easel as it did not fit me well. Replacement arrived and is perfect.
Cannot fault this transaction
Cannot fault this transaction, item was accurately described, excellent quality, fast service and delivery considering it travelled from usa to uk and I am very happy with the winner wig in a basic cap.
Communication was excellent
Communication was excellent. I ordered a product that was a preorder and was recommended something similar that was in stock and less expensive. Loved it! They also recommended the sizing as it was a gift.
There was a sale on.....and my fav wig…
There was a sale on.....and my fav wig was in it! Couldn't resist, could I? Service, communication, delivery were all brilliant.
Thank you
I have been buying budget wigs for a…
I have been buying budget wigs for a while to try and get used to them and find my style. Now I am ready to spend more for quality. I can really tell the difference in fit and comfort. The service and communication was great and I will definitely be back for more
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








