Dumon Chocolatier Reviews 

We have been purchasing Dumon chocolate for over 18 years (for my mother). The staff in the original shop used to be lovely, remembered our faces, greeted us like old friends and offered samples. Last year, one of the assistants was so rude, stepping out of the shop onto the pavement barging in front of my husband to have a chat with her friend, that I boycotted the shop, using their newer premises to purchase from. During this visit we found the new premises had moved, so tried that - the male assistant behind the counter and female assistant in front of the counter both ignored us, no greeting - "can I help?", absolutely no recognition what so ever, so we walked out. (We usually spend around 50+ euros). As my mother does love their chocolate, we returned to the old shop. I ventured in, went downstairs and found some nice little packets, but they said "sugar free chocolate"?? I came back upstairs had another look and found the same, so stood by the counter to ask the assistant for some help, only to find her grinning at her laptop whilst typing - I waited for a little bit, but you guessed it, I ended up walking out! The Chocolate is sweet and all flavours taste the same and their customer care is non-existent. I wont be back and have found a lovely sweetie shop to spend my money in instead!

If you have ever been to Bruges, you may have come across the Dumon chocolate shops which I think sell the best chocolates. This Christmas I placed an order, was able to specify broadly what I wanted in the boxes and they were packaged securely in a purpose made container and arrived in good time. I was particulalry pleased that the price included carriage. Email correspondence was also helpful and friendly.