Choicestore Reviews 2,638

TrustScore 1.5 out of 5

1.6

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Rated 1 out of 5 stars

Was in with my daughter who was holding a drink with lid & the most miserable member of staff barked at my 13 yr old about no drinks being permitted . Fair enough but was so unpleasantly said…

Rated 1 out of 5 stars

Returned 2 relatively expensive gilets recieved as signed for by them. Nearly 14 days NO REFUND NO RETURN OF EMAILS FB QUERYS IGNORED NO MONEY RETURNED . Though they obviously managed t... See more

Rated 4 out of 5 stars

Bought some Mallet trainers from these guys as a Christmas present. Cheaper price than most other places. Arrived on time but the box was badly damaged. The customer service team sent out a replacemen... See more

Rated 1 out of 5 stars

First of all, their website is diabolical! I then wanted to purchase a number of items but couldn't get through the login process as it wouldn't allow me to change my password?! Also, your email add... See more

Company details

  1. Clothing Shop

Information provided by various external sources

Choice is one of the UK’s leading independent retailers, stocking a selection of men’s and women’s brands including Polo Ralph Lauren, Canada Goose, Moschino, DKNY Stone Island and more.


Contact info

1.6

Bad

TrustScore 1.5 out of 5

3K reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Worst experience by far, would NEVER shop there again!

I started out by purchasing around £400 worth of clothing and accessories. I was thinking how my girlfriend would love it if I surprised her. I bought them two weeks before her birthday. Shipping is meant to be 3-5 working days. I then recieved an email two days before her birthday saying more than half of the items were no longer unavailable. Right, so they said they would refund £220 back into my account. I then waited 3 weeks yet I still saw no money in my account. They said the refund should take 4 days max to get the money back. So overall, bad customer service, no notice and just tge worse experience I've had shopping online.

31 August 2018
Unprompted review
Rated 1 out of 5 stars

A couple of weeks ago I ve ordered a…

A couple of weeks ago I ve ordered a jacket and jeans for my Son. Received the jeans with the alarm/ Security tag attached. Had to sent the jeans back in order to get rid of the alarm. It s been Almost two weeks now and the still haven t received the jeans back. My e-mails regarding the whereabouts of the jeans remains unanswered.

28 August 2018
Unprompted review
Rated 1 out of 5 stars

i want to konw if i pay every thing…

i want to konw if i pay every thing online why should pay the tax and dutis when dilvery to my home
when i call the company they told me the comany that your order they not pay any thing !!!!
can you explain to me plz !!!!
regards

20 August 2018
Unprompted review
Rated 5 out of 5 stars

A pleasant surprise from Choice Store

When I ordered from Choice Store, I thought that I might have problems because I’ve seen a few negative reviews and buying the last size really made me worry.
But as a pleasant surprise, I’ve received my order in 2 days after shipping and it was the correct size, it had no defects and Choice Store processed my order as fast as possible.

20 August 2018
Unprompted review
Rated 4 out of 5 stars

Stock problems

The stock of items is very unclear.

So you order something, pay for it and then a week later you get the message that the item is unfortunately out of stock.
Then it takes another few days to get the money back.

This happened a few times and can be annoying. So it would be great if choice could update their stock more frequently.

Current order came in fast so thats a +

8 August 2018
Unprompted review
Rated 1 out of 5 stars

Very poor service and incompetent

Very poor service, I ordered a matching MCM set consisting of an expensive Backpack, wallet and trainers.

After 13 days all I have received are emails from E-Global confirming my order has changed and the main item (the backpack) taken out.

Then reprocessed the whole order telling me you've just sent me the accessories only and a refund will be granted in the next week.

Do you think your customer wants just accessories? Cancel the whole order!!!!

This was a birthday gift that went so wrong, you've let me and a valued customer down massively.

A company aiming to be a high end company with a low end service and back office..

Won't be doing business ever again and that's a 20 year relationship...

AVOID

2 August 2018
Unprompted review
Rated 4 out of 5 stars

Very good store

Very good store. Cheap shoes is allways good 👍🏼 Not that fast at confirming order, but i got my order within 7 days. Good experience, ready to try it again ☺️

23 July 2018
Unprompted review
Rated 4 out of 5 stars

Got what I wanted

Shipping took longer than expected. Overall, no problems. The bags were beautiful.

16 July 2018
Unprompted review

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