Choice Vehicle Rentals Reviews 

I had a terrible experience with Choice. I rented a small Hyundai for 5 days from the Sofia airport. The personnel is very dishonest and unprofessional. They will try to steal your entire deposit and charge extra expenses on your credit card. When we arrived at the Choice desk at the Sofia airport and asked about the price for renting the car, we were told that it was inclusive of all expenses; however, once we signed the papers they told us that if we wanted insurance we had to pay extra. At first, we got a car that had some mulfunctioning problems, so we had to take it back and substitute it, wasting two hours of our first day in Bulgaria. Instead of being sorry, the personnel told us "you are lucky that we have another car of the same type". When we returned the car with a minor scratch in the back, they took the entire deposit of 360 euros. We also received a 35 euros fine for speeding, but Choice charged on my credit card 102 euros for it.

This used to be great independent family run local Sussex company.
Thanks to corporatism and woke culture. It’s now an authoritarian political correctness corporation, obsessed with micromanagement, box ticking and pigeon holing customers into boxes.
They also take your money up front and take days to refund your cash when they can’t provide services to you.
Avoid them at all costs, very sad indeed to see a previously great company go down hill so much.

i worked in birmingham with cheif and first and foremost adrian and kesh are disgusting human beings one can’t talk properly and one can’t walk properly they send out vehicles smelling of wee and poohand expect the driver to take the flak for it i had a bereavement recently and not one of the managers had the decency to ring and see how i was doing please if you have any sense at all please do not hire from these people they invent damage to vehicles so they can charge excess do not give them your card details unless you see all information required it is a terrible place and sean cunningham should be ashamed of his elf

brighton Beaconsfield rd . EDIT WENT FROM A 5 STAR TO A 1 STAR WOULD HAVE BEEN 0 STAR IF THE SYSTEM ALLOWED IT , WAS CHECKING MY BANK ACCOUNT AND THEY HAVE STOLEN MONEY FROM MY DEPOSIT , SADLY THE ROBBING COMMENTS ARE TRUE , i'm glad i never read the customer reviews , rang to inquire over the phone and asked about their electric van , pleasant lass on the phone told me it would not cover my journey on a single charge , so i went for a ford diesel , turned up to pick up the van and oops there was a problem , the van needed a wheel change and the wheel guy was running late , was asked if i minded if i was taken to the hassocks branch to get another van , the detailer in the yard ran me up the road , when there is an issue it's good to see how staff overcome it ,i would have no issue using them again

Terrible company. Crap Vehicles. It's like it or lump it, even if they give you a sub par vehicle. You're just a number to them and they'll treat you like dirt

Appalling, do not use this company. I wish I'd seen these reviews before booking with them. I paid for a manual car online, had a chat with the desk on the phone who verified it would be a manual. I arrived only to be given a very expensive large automatic car which I had to return within the hour as I just was not comfortable. They were angry and rude, kept my money, kept my deposit and I never heard from them again despite them saying they would do so. I will never use them again and have only bad things to say about them.

Absolutely shocking. They took an £800 deposit after saying it would be £200. They didn't tell us or our driver. When I rang to ask for the money back, they hung up on me. Never again.

Had a van for 3 years from the Eastbourne branch. The service I get is amazing cannot fault the service I get .I would not hire a van form anywhere else

Good experience with the Eastbourne branch. Easy booking and the 9 seater I had was very clean inside and out. Very helpful staff as well. Will use again.

I hired a van, paid a deposit and the charge. They followed me, took back the van when I parked. Refused to refund my money. Stole my deposit. A bunch of crooks, don't use them!!!!

They capitalised on the train strike and increased their prices just for the train strike weekend.

one of the worse company in uk the eastbourne manager is the most stress person i never been cross with ,,,maybe problem at home?? i dont know ,,is racist clearly doesnt like foreign ,,the custmer service ,,is just a joke ,,i cannot belive they are in business ,,and the fleet they use to say is old is a compliment ,,,please dont use this people !!!they deserve to close down !!

Hired minibus,it was 3 years old & air conditioning didn't work, when I complained I was told this is not guaranteed. Very disappointed considering it was three years old & it was a very hot day. Complained to head office by email, I have not had a response. Unacceptable.

It's just a horror, not a company. We returned the van undamaged. After three hours, they started calling us and saying that the van was broken. £800 of credit was taken from our bank account without any of our consent. Plus £200 deposit. We tried to resolve this issue through the firm BVRLA. But everything is agreed there. We were not given surveillance video. We're not English, so it's hard to try to sort things out. It is very unfortunate that there are such scammers in this beautiful country. I advise you to contact another company and take photos and videos before and after you rented a van or a car.

Rented a van easily enough but on return the manager spent ages examining it and photographing it to try to prove an invisible dent she claimed I’d made. She kept me waiting ages during which time I was made to feel extremely uncomfortable. Only when I called a friend for advice within ear shot did they decide to ‘let me go’ without a charge. The whole thing felt very dodgy, like they were trying to pull a fast one. I won’t go back.

Do not waste money. The company doesn't offer insurance. We were charged £350 for a little scratch.
I would never use this company ever again!

I have been renting from this company for at least 10 years. They are the cheapest around. I will recommend them so much. Fantastic for one day van rental or car rental for holiday. Recently I had to cancel my booking and they gave me full money back without a question. Also great customer service.

Make the right CHOICE and go elsewhere. Unbelievably bad company of rip off merchants. And rude too.

An absolute joke of a company! Booked a 9 seater for a family holiday over a month before we were due to go. On the day of collection (the day before our holiday) the vehicle had a warning light on. They said it had been checked and it’s just a sensor. I was not happy about taking it with a flashing warning light as I had 8 other family members in the car including 3 babies! They said there was nothing they could do and just gave me my money back!
Would NEVER go back to this company EVER! They left us with no car 24 hours before our holiday and didn’t give a damn!