My son loves Christian Rose stuff and is building quite a collection of the hats. They are excellent quality and often on sale so I snap them up whenever I can. Really nice brand that still has an ex... See more
Company replied
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See what reviewers are saying
Ordered a trucker cap and the order is wrong, Sent several emails and messages and not bothered to reply, This is very frustrating at this hat cost £45.00 all I want is a replacement Appre... See more
Company replied
Been trying to get a refund for over about 6 weeks, I finally get a response nearly a month later to say I should receive a refund in a couple of days. 2 weeks later and I've still had no refund. I us... See more
Company replied
Wow what can I say I took a chance On buying one of these hats and ended up buying another hat the quality stands up to a D squared very happy with it detailing on the inside sets it off lovely hats w... See more
Company details
- #591 of 628 best companies in Clothing Shop
Contact info
United Kingdom
- christianroseclothing.com
3.0
Average
181 reviews
Replied to 42% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
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Great product and good customer service
Great product and good customer service
20 March 2026
Unprompted review
AMAZING QUALITY
I've ordered from Christian Rose a few times and cannot fault the level of quality!!
19 March 2026
Unprompted review
love these caps
19 March 2026
Unprompted review
great customer service
19 January 2026
Unprompted review
Reply from Christian Rose
Thank you for taking the time to share your feedback. We are very sorry to hear about your previous experience with our customer service, and we sincerely apologise for any inconvenience caused.
We want to reassure you that a completely new team has now taken over the brand, and we are rebuilding everything from the ground up. Improving customer experience is our top priority, and we are fully committed to ensuring that all customer service enquiries and shipping-related issues are handled promptly and professionally moving forward.
As we work hard to restore confidence in our brand, it would be hugely appreciated if you would consider removing or updating your negative review. Your support during this transition means a great deal to us.
If you have any outstanding issues or need further assistance, please email us at CustomerCare@christianroseclothing.com
and we will be more than happy to help.
Thank you again for your feedback and for giving us the chance to make things right.
I m order the cap 8 days ago
I m order the cap 8 days ago. I paid extra for 48 hours postage. 5 days after the order I spoke with Christian Rose who said they would refund me the delivery cost. Not sure if I'm getting that, or the cap as its still not arrived.
26 September 2025
Reply from Christian Rose
Thank you for taking the time to share your feedback. We are very sorry to hear about your previous experience with our shipping and customer service, and we sincerely apologise for any inconvenience caused.
We want to reassure you that a completely new team has now taken over the brand, and we are rebuilding everything from the ground up. Improving customer experience is our top priority, and we are fully committed to ensuring that all customer service enquiries and shipping-related issues are handled promptly and professionally moving forward.
As we work hard to restore confidence in our brand, it would be hugely appreciated if you would consider removing or updating your negative review. Your support during this transition means a great deal to us.
If you have any outstanding issues or need further assistance, please email us at CustomerCare@christianroseclothing.com
and we will be more than happy to help.
Thank you again for your feedback and for giving us the chance to make things right.
Item didn’t come for 2 weeks and they…
Item didn’t come for 2 weeks and they had the nerve to not pay for the postage! So I had to pay twice for delivery fee otherwise Royal Mail wouldn’t give me my item! Customer service is dreadful! Shame because the brand is good but as a business…. Shoddy!!
8 September 2025
Unprompted review
Reply from Christian Rose
Thank you for taking the time to share your feedback. We are very sorry to hear about your previous experience with our shipping and customer service, and we sincerely apologise for any inconvenience caused.
We want to reassure you that a completely new team has now taken over the brand, and we are rebuilding everything from the ground up. Improving customer experience is our top priority, and we are fully committed to ensuring that all customer service enquiries and shipping-related issues are handled promptly and professionally moving forward.
As we work hard to restore confidence in our brand, it would be hugely appreciated if you would consider removing or updating your negative review. Your support during this transition means a great deal to us.
If you have any outstanding issues or need further assistance, please email us at CustomerCare@christianroseclothing.com
and we will be more than happy to help.
Thank you again for your feedback and for giving us the chance to make things right.
Poor customer service
Nice hat. However, have emailed 3 times about refunds and returning items, yet there has been no response at all. Think twice before ordering
28 August 2025
Unprompted review
Reply from Christian Rose
Thank you for taking the time to share your feedback. We are very sorry to hear about your previous experience with our customer service, and we sincerely apologise for any inconvenience caused.
We want to reassure you that a completely new team has now taken over the brand, and we are rebuilding everything from the ground up. Improving customer experience is our top priority, and we are fully committed to ensuring that all customer service enquiries and shipping-related issues are handled promptly and professionally moving forward.
As we work hard to restore confidence in our brand, it would be hugely appreciated if you would consider removing or updating your negative review. Your support during this transition means a great deal to us.
If you have any outstanding issues or need further assistance, please email us at CustomerCare@christianroseclothing.com
and we will be more than happy to help.
Thank you again for your feedback and for giving us the chance to make things right.
Been trying to get a refund for over…
Been trying to get a refund for over about 6 weeks, I finally get a response nearly a month later to say I should receive a refund in a couple of days. 2 weeks later and I've still had no refund. I usually don't have any issues but this level customer service has been really poor, will definitely think twice before ordering with this company again.
14 July 2025
Unprompted review
Reply from Christian Rose
Thank you for taking the time to leave your review. We’re very sorry that your previous experience did not meet expectations, and we apologise for any inconvenience caused.
We’d like to assure you that the brand is now operated by a completely new team, and we are rebuilding all customer service and shipping processes from scratch to ensure a far better experience going forward.
As we work to improve and start fresh, we would greatly appreciate it if you could consider removing or revising your negative comment.
Should you need any support or have unresolved issues, please reach out to us at CustomerCare@christianroseclothing.com
. We’ll be more than happy to assist.
No return or response
Item send back after Christmas. Still no response from customer service. Avoid at all costs. Shocking.
18 August 2025
Unprompted review
Reply from Christian Rose
We appreciate your honest feedback and are very sorry for the difficulties you previously encountered with our shipping and customer service. This is not the experience we want for our customers, and we sincerely apologise.
A new team is now leading the brand, and we’re rebuilding operations from the ground up. We are fully dedicated to providing reliable customer service and smooth shipping going forward.
As part of our efforts to move the brand in a positive direction, we kindly ask if you would consider updating or removing your negative review. It would mean a great deal to us.
If you have any outstanding issues or need help, please email us at CustomerCare@christianroseclothing.com
. We’re here to support you.
Returns process and refund
On delivery the box arrived battered. When I then wished to return the item, it is apparent that the usual 14 days to return applies but no actual returns process is provided and neither is a returns address.
I can see from other users experience that getting a refund on a return seems problematic.
Not very impressed.
13 August 2025
Unprompted review
Reply from Christian Rose
Hi,
If you have emailed within the 14 days a full refund would be made upon receiving product.
We have had issues with customer service coming through to incorrect email address.
Please email customercare@christianroseclothing.com
Your order will be dealt with right away.
We are an established business for 8 years, we would not be still here if we was not a following guidelines and taking care of our customers. 0.001% of our customers have given a review.
Thanks
CR
Absolute disgrace of a company
Non-existent customer service. No reply to emails using both email addresses. Have had to reach out to Citizens Advice and Trading Standards to report Christian Rose which seems to be run by a kid out his bedroom. My experience seems to be consistent with what others are saying.
9 July 2025
Reply from Christian Rose
Hi Michael, i am so sorry you have not had a reponse and we as a brand are really trying to fix inhouse issues with our customer service team.
Can you please email - Customercare@christianroseclothing.com. I will personally take care of all issues / Refunds etc. Our ship is run very well, but we have a small leak and thats customer care team.
Kind Regards,
C Alexander
great product and design
great product and design. Little on the expensive side and can be slow to restock but over all I love this cap.
30 June 2025
Poor packaging
Lovely hat and the recipient was very happy with the product however the packaging was poor and the box it was delivered in was completely battered upon arrival.
30 June 2025
Reply from Christian Rose
Hi,
We are sorry to hear this. We will look into this with our courier choice moving forward
Sent me wrong item have emailed…
Sent me wrong item have emailed multiple times put not getting any reply. Avoid these guys quick to tak etc your money but when they mess up you can’t get hold of them
8 July 2025
Appalling company with no means to return products
Appalling company, avoid at all costs.
Bought 2 caps, trying to return one of them and there is no returns address on the site and no means of obtaining it. I have email both the info@christianroseclothing and customercare@christianroseclothing email address and have yet to get any response.
This is an absolute scam and they should not be able to continue trading. Hopefully the poor experiences of customers like myself will warn off potential future customers before they use this company.
11 July 2025
Unprompted review
No live support
How does a company operate without a phone number in 2025?
No help, no answers, just silence. Totally unacceptable.
26 June 2025
Unprompted review
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