Christmas Trees Direct Reviews 

1,716
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 514 reviews, reviewers had a great experience with this company. Customers frequently praise the beautiful quality, fresh scent, and healthy condition of the wonderful trees they receive for the holidays. Many people also genuinely appreciate the remarkably smooth ordering process, helpful product descriptions, and exceptionally fast delivery times. Some reviewers were not happy with occasional delivery delays or instances where items arrived later than scheduled. A few consumers additionally noted that certain trees appeared asymmetrical, poorly pruned, or did not quite match their initial expectations. Despite these occasional setbacks, overall enthusiasm and satisfaction remain high among buyers looking for festive holiday decorations.

What people talk about most

Product

Consumers find product to be positive, highlighting that the trees and plants arrive fresh, healthy, and... See more

Quality

People report positive experiences with quality, highlighting that the trees look amazing, healthy, and full... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting that items arrive super... See more

Order

Clients share positive opinions on order, highlighting that the process is generally simple, convenient, and... See more

Service

Users describe positive interactions with service, praising the promptness and excellent communication.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Ordered a 5ft living pot blue spruce Christmas tree and it’s absolutely beautiful. Only downside was a 15 minute notification of delivery date and time. Unfortunately I wasn’t in when the tree was del... See more

Rated 4 out of 5 stars

The tree is perfect but delivered without knocking at our door even though I was home and expecting it. Thanks, though, we love it and are looking forward to planting it in a bigger pot, ready for n... See more

Rated 4 out of 5 stars

A really beautiful tree, great shape etc and arrived in perfect condition. Only downside was it not being delivered on specified date. That said, it was ahead of schedule!

Rated 4 out of 5 stars

The ordering and confirmation was very good, the product sadly had dried out and the tree died (not sure how long it was boxed up for? ) however a refund was sent to me and should receive refund withi... See more


Company details

  1. #17 of 19 best companies in Christmas Shop

Written by the company

Have a real fresh Christmas Tree Delivered this Christmas with free UK delivery on our range of cut and pot grown trees. We are one of the top UK sellers of real Christmas Trees. Selling over 30,000 Trees each year you can trust us to deliver the perfect tree.


Contact info

4.1

Great

TrustScore 4 out of 5

2k reviews

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4.1

All reviews

(1,716)

514 reviews in the last 12 months

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Rated 2 out of 5 stars

Terrible value, unhealthy tree

7ft Norway Spruce tree arrived the first week of December and already had dead branches along the bottom. We immediately sawed a few inches off the trunk and placed it inside our stand with copious amount of water. However within days, the tree was shedding needles and was clearly cut a long time before arrival, already dying. We’ve been regularly watering the tree throughout the holiday but it was beyond saving and has lost half its needles by Christmas Day. I expected a healthy tree for the absurd amount they charged (£85). As a Canadian, I have a lot of experience with Norway Spruce and have never had such a poor quality tree not even lasting two weeks. Won’t be purchasing anything from this company in the future.

27 November 2025
Rated 4 out of 5 stars

A really beautiful tree

A really beautiful tree, great shape etc and arrived in perfect condition. Only downside was it not being delivered on specified date. That said, it was ahead of schedule!

10 December 2025
Rated 3 out of 5 stars

Tree is lovely delivery was problematic

The tree when it arrived was really lovely however we were informed it would arrive on Monday the 15th (no time slot). Took a day off no tree arrived so emailed Trees Direct, absolutely no apology given for the wasted day just a short reply to say the tree would be delivered the next day. The tree was not delivered the next day, another email sent, another non apologetic reply received. Finally two days late a tree did appear and it was lovely however I would not buy again as customer service is poor. Courtesy costs nothing, but not everyone possesses good communication skills.

12 December 2025
Rated 5 out of 5 stars

Great tree

Great tree. Good price. Arrived in good condition.
Delivery slightly slower than expected, but was very last minute, and arrived in time for Christmas.

19 December 2025

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