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ChristowReviews 

12,822
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 2,076 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the high quality of the products, noting their sturdiness, vibrant colors, and overall excellent craftsmanship, often at very competitive prices. Many people appreciate the efficient ordering process and the swift, reliable delivery service, with items often arriving promptly and well-packaged. Reviewers are consistently satisfied with their purchases, finding the products to be exactly as desired and offering great value for money. However, some customers also noted issues with product descriptions not being entirely clear, leading to items not meeting specific needs, such as a parasol base not being heavy enough. There were occasional reports of damaged packaging, missing parts, or incorrect colors upon delivery, and a few instances of customer service being slow to resolve these issues.

What people talk about most

Product

Customers had positive experiences with product, often praising the high quality, good value, and ease of... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the quick and... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the high quality of items such as garden... See more

Order

Consumers generally express satisfaction with the ordering process, finding it easy and efficient, with many... See more

Price

Users describe positive interactions with price, with many reviewers expressing satisfaction with the quality... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I purchased 2 peacock light up bird baths and a peacock butler table to which I am over the moon. The quality of glass is thick and not paper thin like other garden furniture. The baths has suckers fo... See more

Company replied

Rated 5 out of 5 stars

I ordered this in desperation during a hot spell, after a very poor experience with a much more expensive product from a different retailer. This is a quarter of the price, and although its a bit smal... See more

Company replied

Rated 5 out of 5 stars

The product arrived efficiently when it said it would and the whole transaction was handled professionally. It’s a nice parasol base but not heavy enough for my parasol and I don’t think that was cle... See more

Company replied

Rated 5 out of 5 stars

Excellent quality side table which looks lovely in my lounge. Price was very competitive. As a non DIY’er, it took me a couple of hours to make but if I can make a table with a drawer, then... See more

Company replied


Company details

  1. #130 of 233 best companies in Homewares Shop
  2. #218 of 399 best companies in Home Furniture Shop
  3. #106 of 191 best companies in Garden centre
  4. #51 of 122 best companies in Garden Furniture Shop

Written by the company

Creating your dream home and garden shouldn't have to cost. That's why we're committed to producing products of the highest quality at a price to suit your budget. We're based on the edge of Dartmoor, Devon - one of the most beautiful locations in the UK. We love it so much we even share our name with a village on Dartmoor.

Why Choose Christow?

Written by the company

Affordable Quality
Creating your dream home and garden shouldn't have to cost. That's why we're committed to producing products of the highest quality at a price to suit your budget.
UK Based
We're based on the edge of Dartmoor, Devon - one of the most beautiful locations in the UK. We love it so much we even share our name with a village on Dartmoor.

Free UK Delivery

No Minimum Purchase

Purchases completed before 2pm will be dispatched the same day.

Contact info

Promotion box for Christow

Up to 60% Off

Every month we release new deals offering you up to 60% Off.

4.6

Excellent

TrustScore 4.5 out of 5

13k reviews

5-star
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1-star

Asks customers to review

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4.6

All reviews

(12,822)

1,839 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Reached out to Christow to check if…

Reached out to Christow to check if they delivered to Northern Ireland, got a prompt response and they do! Have to say this was a brilliant option as not many do deliver to NI!
Received items via courier all good! very impressed with the quality of the furniture and the ease of assembly I’m a non DIY(er) and I even managed on my own lol overall would 💯 recommend!

1 June 2026
Christow logo

Reply from Christow

Thanks for your review! We’re really pleased to hear everything arrived safely and that you’re happy with the quality and ease of assembly. It’s great to know our delivery to Northern Ireland worked well for you too, thanks for recommending us!

Rated 5 out of 5 stars

Great Service

I ordered a garden parasol, it arrived quickly was well packaged and seems quite sturdy

28 May 2026
Unprompted review
Christow logo

Reply from Christow

Thanks for your review! We’re pleased to hear your parasol arrived quickly, was well packaged and that you’re happy with the quality.

Rated 5 out of 5 stars

Cheap & good

Cheap, free delivery & good quality product

23 June 2026
Unprompted review
Christow logo

Reply from Christow

Thanks for your review! We’re pleased to hear you’re happy with the price, free delivery and quality of the product.

Rated 5 out of 5 stars

Nice!

Easy to order, good price & nice product. Bought for my Dad so will find out next week if he’s enjoying it!

28 May 2026
Christow logo

Reply from Christow

Hi, thank you for your review! We're pleased to hear you found it easy to order and are happy with the product and price. We hope your dad enjoys it!

Rated 2 out of 5 stars

Could be great but poor packaging and service

Could be great. But customer service is really lacking and packaging is poor. Item arrived in damaged packaging and missing screws. Customer service whilst initially helpful have now. It responded. Clearly have an issue with the warehouse as my other order (through Amazon) also had damage to the packaging but all the bits were included. Pity as are lovely beds that are tool free. At a minimum they should sell/have replacement screws!

8 June 2026
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Reply from Christow

Good morning Laura

We are truly sorry to hear about the issues you experienced with your order, including the damaged packaging and missing screws. We understand your frustration with the customer service response and the warehouse issues. We are actively investigating these concerns to improve our packaging and ensure all components are included. Your feedback is invaluable as we work to enhance our service and product delivery.

Rated 5 out of 5 stars

Punctual delivery

Punctual delivery, excellent products value for money 👍🏽

8 June 2026
Christow logo

Reply from Christow

Hi, thank you for your review! We're pleased to hear you're happy with the delivery and value of our products.

Rated 1 out of 5 stars

Delivery service shocking

Delivery service shocking
Expensive product left outside in the rain because an 85 year old lady was left to take the very heavy product inside
Delivery man refused her polite request to bring it two foot inside the door
If that is the service you provide explain the situation in the delivery section
Won't use again

10 June 2026
Unprompted review
Christow logo

Reply from Christow

Good morning

Thank you for taking the time to leave a review.

We have requested more information so that we can identify your case and respond in more detail.

Kind regards
Customer Service Team

Rated 4 out of 5 stars

Small Sheds

This is the third small shed I have purchased from Christow. Generally happy, only gave 4 stars as there was some damage to the lower shelf and feet of this unit, which was a little disappointing. I fixed the damage myself as I didn't want the bother of returning the shed, etc., etc., and getting a new one.

16 June 2026
Unprompted review
Christow logo

Reply from Christow

Hi, thank you for your review and for choosing us again. We’re glad you’re generally happy with your shed, and we’re sorry to hear about the damage to the shelf and feet. We really appreciate your feedback.

Rated 5 out of 5 stars

Parasol order

Quick & easy to order and at a very good price with quick delivery

1 June 2026
Christow logo

Reply from Christow

Hi, thank you for your review! We're pleased to hear you're happy with the price, ease of ordering, and quick delivery.

Rated 5 out of 5 stars

Received very quickly and really…

Received very quickly and really pleased with product
certainly recommend!

8 June 2026
Christow logo

Reply from Christow

Hi, thank you for your review! We're really pleased to hear you're happy with the product and quick delivery. We appreciate your recommendation!

Rated 5 out of 5 stars

Umbrella and base

Umbrella and base. Very good product, well priced and speedy delivery.

8 June 2026
Christow logo

Reply from Christow

Hi, thank you for your review! We're delighted to hear you're happy with the quality, value, and speedy delivery.

Rated 5 out of 5 stars

My umbrella

Great service they kept me informed every step of the way love my umbrella. I’ll definitely buy from them again.

1 June 2026
Christow logo

Reply from Christow

Hi, thank you for your review! We're delighted to hear you love your umbrella and were happy with the service. We look forward to welcoming you back again!

Rated 5 out of 5 stars

Green garden parasol

I ordered a 1.8 m garden parasol.Ordering was easy and service efficient .
Delivered in good time.Parasol was well packaged and good value for money.It looks great above picnic table in our garden for grandchildren.

1 June 2026
Christow logo

Reply from Christow

Hi, thank you for your review! We're delighted to hear ordering and delivery went smoothly, and that you're happy with your parasol. We hope it brings lots of enjoyment in the garden!

Rated 5 out of 5 stars

Very pleased with the quality of the…

Very pleased with the quality of the parasol and the ease of use. No negative comments

8 June 2026
Christow logo

Reply from Christow

Hi, thank you for your review! We're delighted to hear you're pleased with the quality and ease of use of your parasol.

Rated 5 out of 5 stars

Good price

I ordered the item, was kept up to date with order and delivery and received it within the stated date, very good service

31 May 2026
Christow logo

Reply from Christow

Thank you for your feedback! We’re pleased to hear you were happy with the service and timely delivery updates.

Rated 5 out of 5 stars

Lovely parasol

Lovely parasol, very pleased.

4 June 2026
Christow logo

Reply from Christow

Thank you for your feedback! We’re delighted to hear you’re very pleased with your parasol.

Rated 5 out of 5 stars

Excellent customer service

Great quality artificial trellis and outstanding customer service. One arrived in a different shade, but the company quickly sent a replacement and didn’t require the original to be returned. Very pleased with the product and the way the issue was handled. Would definitely buy from them again.

8 June 2026
Christow logo

Reply from Christow

Thank you for your feedback! We’re delighted to hear you’re pleased with the trellis and our customer service, and glad we could resolve the issue quickly for you.

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