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ChristowReviews 

12,824
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 2,076 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the high quality of the products, noting their sturdiness, vibrant colors, and overall excellent craftsmanship, often at very competitive prices. Many people appreciate the efficient ordering process and the swift, reliable delivery service, with items often arriving promptly and well-packaged. Reviewers are consistently satisfied with their purchases, finding the products to be exactly as desired and offering great value for money. However, some customers also noted issues with product descriptions not being entirely clear, leading to items not meeting specific needs, such as a parasol base not being heavy enough. There were occasional reports of damaged packaging, missing parts, or incorrect colors upon delivery, and a few instances of customer service being slow to resolve these issues.

What people talk about most

Product

Customers had positive experiences with product, often praising the high quality, good value, and ease of... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the quick and... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the high quality of items such as garden... See more

Order

Consumers generally express satisfaction with the ordering process, finding it easy and efficient, with many... See more

Price

Users describe positive interactions with price, with many reviewers expressing satisfaction with the quality... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I purchased 2 peacock light up bird baths and a peacock butler table to which I am over the moon. The quality of glass is thick and not paper thin like other garden furniture. The baths has suckers fo... See more

Company replied

Rated 5 out of 5 stars

I ordered this in desperation during a hot spell, after a very poor experience with a much more expensive product from a different retailer. This is a quarter of the price, and although its a bit smal... See more

Company replied

Rated 5 out of 5 stars

The product arrived efficiently when it said it would and the whole transaction was handled professionally. It’s a nice parasol base but not heavy enough for my parasol and I don’t think that was cle... See more

Company replied

Rated 5 out of 5 stars

Excellent quality side table which looks lovely in my lounge. Price was very competitive. As a non DIY’er, it took me a couple of hours to make but if I can make a table with a drawer, then... See more

Company replied


Company details

  1. #130 of 233 best companies in Homewares Shop
  2. #219 of 400 best companies in Home Furniture Shop
  3. #107 of 191 best companies in Garden centre
  4. #52 of 122 best companies in Garden Furniture Shop

Written by the company

Creating your dream home and garden shouldn't have to cost. That's why we're committed to producing products of the highest quality at a price to suit your budget. We're based on the edge of Dartmoor, Devon - one of the most beautiful locations in the UK. We love it so much we even share our name with a village on Dartmoor.

Why Choose Christow?

Written by the company

Affordable Quality
Creating your dream home and garden shouldn't have to cost. That's why we're committed to producing products of the highest quality at a price to suit your budget.
UK Based
We're based on the edge of Dartmoor, Devon - one of the most beautiful locations in the UK. We love it so much we even share our name with a village on Dartmoor.

Free UK Delivery

No Minimum Purchase

Purchases completed before 2pm will be dispatched the same day.

Contact info

Promotion box for Christow

Up to 60% Off

Every month we release new deals offering you up to 60% Off.

4.6

Excellent

TrustScore 4.5 out of 5

13k reviews

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1-star

Asks customers to review

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4.6

All reviews

(12,824)

1,840 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Think twice

The planter arrived
The packaging was damaged
Every panel was dented
There were 2 bolts missing for assembly.
The colour was white not cream as advertised.
You get what you pay for, lesson learned

25 May 2026
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Reply from Christow

Good morning Mr Tweed

We are truly sorry to hear about the issues with your planter, including the damaged packaging, dents, missing bolts, and incorrect color. We appreciate you bringing these concerns to our attention. We are reviewing our processes to prevent similar experiences.

Rated 5 out of 5 stars

Good product

Good product, very good value, delivered quickly.

27 May 2026
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Reply from Christow

Thank you for your review! We're glad you're happy with the product, value, and quick delivery.

Rated 5 out of 5 stars

Parasol stand on wheels is a joy to put…

Parasol stand on wheels is a joy to put together as it is expertly designed. Holds the umbrella perfectly upright thanks to 360 degree clamping. Well done! The best one I ever had. Definitely a five star contender!

10 June 2026
Unprompted review
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Reply from Christow

Thank you for your review! We're delighted to hear you're so pleased with the design and stability of the parasol stand. Great to know it's the best you've had!

Rated 5 out of 5 stars

Good Piece!

Good, sturdy easy to assemble and had a quick delivery x

20 May 2026
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Reply from Christow

Thank you for your review! We're glad to hear you're happy with the quality, ease of assembly, and quick delivery. Enjoy your purchase!

Rated 3 out of 5 stars

Poor Delivery

We ordered a set of side tables and a slim side table. Both items once put together (which was pretty easy, instructions were good and all fittings were there inc spares)are stunning. It was the delivery that let us down. Both items were due next day, albeit coming separately with different courier companies, neither arrived. The side table arrived 2 days after ordering from Evri. The side tables were eventually delivered by DX. The first order was ‘lost in transit’. After contacting customer service an express delivery was planned for the Monday. I was away the Tuesday and weds so specifically asked if they wasn’t sure the items would arrive on Monday to just arrange for the Thursday onwards when I would be back home. They didn’t arrive Monday and DX tracking told me it was delayed and would be delivered on Tuesday! So I then annoyingly had to wait for arrival before leaving home. I love the purchases I bought but the whole debacle with delivery has put me off ordering from this company again. Such a shame.

27 May 2026
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Reply from Christow

Thank you for your detailed feedback. We're really pleased to hear you're happy with the furniture, but we're very sorry the delivery experience fell short and caused inconvenience. We appreciate you bringing this to our attention and will pass it on to the team.

Rated 5 out of 5 stars

I bought 3 pieces of bathroom furniture…

I bought 3 pieces of bathroom furniture absolutely lovely it compliments my bathroom well fast delivery . Only one complaint would love a bathroom towel rail to match

9 June 2026
Unprompted review
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Reply from Christow

Thank you for your review! We're so pleased to hear you love the bathroom furniture and that it arrived quickly. We appreciate your suggestion about a matching towel rail and will pass it on.

Rated 5 out of 5 stars

Bought as a present

Bought as a present, its now up looks excellent easy to assembly, recepiant loves it.

27 May 2026
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Reply from Christow

Thank you for your review! We're delighted to hear the gift was well received and easy to assemble. Great to know it's been loved!

Rated 5 out of 5 stars

These are my second and third purchases…

These are my second and third purchases from Christow. Consistently excellent products, well packaged , delivered on time , if not ahead of time and all round very good value. Can't fault them, what online retailing should be . Thanks again for exceeding expectations!!and no , I'm not related to them!!!

26 May 2026
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Reply from Christow

Thank you for your continued support! We're delighted you're happy with the products, packaging, and delivery, and really appreciate your kind feedback.

Rated 1 out of 5 stars

Absolutely awful customer service

Absolutely awful customer service! If you ever want to return an item the amount of effort that it takes is simply not worth it. I had to contact customer services several times. My parcel was too big to be dropped off at a shop and I also didn’t have a printer so couldn’t print out the label for the courier to collect it. With the awful communication from the Christow advisor, I ultimately gave up and put the item on eBay.

3 June 2026
Unprompted review
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Reply from Christow

Good morning

Thank you for taking the time to leave a review.

We have requested more information so that we can identify your case and respond in more detail.

Kind regards
Customer Service Team

Rated 4 out of 5 stars

After an initial hiccup, Christow are a good company to deal with

The reason for giving Christow 4 stars is because I ordered two small console tables. When nearly completing the build of the second table it became apparent that there were 3 legs of one shape and 1 leg of another, rather than 2 legs each of two shapes. Very annoying, as it meant I couldn't complete the build of the table. However, as soon as I managed to contact Christow, they reacted immediately by sending me a complete new console which arrived very quickly. I returned the 'faulty' console at their expense. So, when things went wrong, I could not fault their reaction to sorting it and their efficiency in keeping in touch. I would purchase from Christow again.

26 May 2026
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Reply from Christow

Thank you for your detailed feedback. We're sorry about the initial issue, but we're really pleased our team was able to resolve it quickly for you. We appreciate your understanding and support.

Rated 5 out of 5 stars

Good Quality and Useful Storage

We bought a higher chair side occasional table from Christow because we needed to protect our coffee and tea from being swiped off by our dog's tail!
It matched the TV table we already had and is the same good quality.
I only wish Christow did some tall display units!

19 May 2026
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Reply from Christow

Thank you for your review! We're glad you're happy with the quality and that it fits in well with your existing furniture. We appreciate your feedback.

Rated 5 out of 5 stars

The umbrella stand did exactly what it…

The umbrella stand did exactly what it said. We have had some high winds and another umbrella on a normal stand blew over. Yours didn’t. We ordered three more!

24 May 2026
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Reply from Christow

Thank you for your review! We're delighted to hear the stand held up well in strong winds and that you’ve ordered more. We really appreciate your support.

Rated 5 out of 5 stars

Great purchase

Great purchase, quick delivery, excellent customer service, would definitely recommend.

18 May 2026
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Reply from Christow

Thank you for your review! We're delighted you're happy with your purchase, delivery, and our service. We really appreciate your recommendation.

Rated 5 out of 5 stars

Sold short

Arrived well within the time frame. Pleased with the product the only issue I have is I ordered a 2.4m parasol and it measures 2.3m

25 May 2026
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Reply from Christow

Thank you for your feedback. We're glad you're pleased with the product and delivery, and we’re sorry for the size discrepancy. Please feel free to contact us so we can look into this for you.

Rated 5 out of 5 stars

Arrived quickly and well priced

Arrived quickly and was exactly what I wanted. Dithered for ages as didn't want to pay for a new base. Gorgeous colour. Typically, it has rained since arriving but warm weather coming!

25 May 2026
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Reply from Christow

Thank you for your review! We're glad you're happy with the price, colour, and quick delivery, hope you get plenty of use in the warm weather ahead.

Rated 1 out of 5 stars

I opened my parasol base and there are

I opened my parasol base and there are parts missing. I emailed straight away and followed it up with another email. Still haven’t heard anything. Very disappointing service.

26 May 2026
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Reply from Christow

Good morning Jacqueline

Please accept our apologies for the delay at this busy time. One of my colleagues will be in contact shortly to resolve this.

Kind regards
Customer Service Team

Rated 5 out of 5 stars

I ordered a bathroom cabinet & toilet…

I ordered a bathroom cabinet & toilet roll storage unit. Very good quality. Delivered quickly & well packaged

25 May 2026
Christow logo

Reply from Christow

Thank you for your review! We're glad you're happy with the quality and that your order arrived quickly and well packaged.

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