C.H. Robinson Reviews 94

HORRIBLE CUSTOMER SERVICE, THEY BOUNCED ME AROUND 5 DIFFERENT PHONE TRANSFERS AND I NEVER GOT TO THE RIGHT DEPARTMENT. I EVEN HAVE A SHIPMENT # AND A CONFIRMATION # FROM THERE WEBSITE AFTER SETTING UP A PICKUP AND THEY HAVE NO RECORD OF IT.

I called to set up as new carrier and the rep went off on me telling me this the F… stupid new carriers wanting new F…. Starting package. F… stupids.

Very unprofessional.. do not do business with this company.

Here is the info too..

Load Info & Rate:
Carrollton, TX
Baytown, TX
Load #: 447596222
287 mi | HS | 569 lbs | 30 ft | $200 Fuel

Posted Rate: $500

Per Mile: $1.74

Pick up + Drop off:
Pickup: Tue 9/5, 12:00PM - Tue 9/5, 4:00PM
Drop-off: Wed 9/6, 8:00AM - Wed 9/6, 8:00AM
0 Additional Stops

Contact information:
C H ROBINSON WORLDWIDE
Days to Pay: 21* | Exp: A
(866) 785-1992
Travis S.

Broker MC: 131029 | DOT: 2211804

Fuel Desk:

Loaded Distance: 287 mi
Estimated Fuel Cost: $200
Average Fuel Cost Per Mile: $0.7

CreditStop:

Average Days To Pay: 21*
Experience Factor: A

Load Notes:
CALL TO BOOK.

we quit using them a year ago after 20 years. rates are the lowest in the industry. They told me i should go out of business because i wouldn't haul their cheap freight. broker was ross winker stl office.

C.H. GarbageSon does unprofesional & trashy business. Boycott their service

Most unprofessional company ever. I called wanting tracking info. Spoke to at least 7 people and finally I was given the representatives contact info for the shipment. She answers her line with a "what's up" nothing else. I tell her "what's up" she puts me on hold for 3 minutes then hung up on the call and never answered her line again. The scheduling person never told me the shipment never got loaded on the original delivery day and made the appointment anyways. It's seriously the worst freight company I've ever dealt with. Customer service people just send you right back into the waiting line if the call requires any kind of brain work. Wow. I can't say it enough how bad the experience was.

Their brokers are rude for no reason. There is no reason you should hang up in a drivers face calling inquiring on a load. Very unprofessional.

The first 20 shipments went well...and I loved CHR....then the 21st (or so) went horribly bad...and I found out that CHR could give a crap when things go bad...they told me to deal with the issues direct and if I wanted quality - pick a quality shipper. I have no idea --- I thought every offer they provided would have been vetted....this sucks.

Am Sorry To Say But I Work At C.H. Robinson And I Much say I Have Not Had A Problem With Them And I Love My Job Am A Sanitation Worker Love My People And The New Management Are Getting It Together I Like The New Move Miss Myrt

The navisphere application still sucks! They want to blame the company/driver for an application that shouldn't be on a mobile phone. Have you guys considered it is a faulty application?

I wish I could give CH Robinson (Freightquote) a zero or negative star review. They will provide excellent quotes for your shipment, send an invoice for that amount, then weeks later send a revised invoice with additional charges. If your shipment is damaged, they take no responsibility and expect you to pay the invoice. If any invoice is not paid in full, they have attorneys threatening legal action rather than working out the issues themselves. They do not care about their customers or clients. Completely unprofessional company who uses their immense wealth to steal. Horrible company to deal with.

The agents are playing games in CHR. They never give decent rates for Return Loads. They are making money on it.

Here is a company brokering loads to corrupt mafia Ukrainian companies like MGL Logistics that are ripping off men and women that transport goods across this country so disappointing they do business with these kind of people

My company used C.H. Robinson for several years, with little issues, until we were invoiced for shipment, paid the invoice, then invoiced again for same shipment, with no explanation. Requested details of the second invoice, but no one could provide. The last email I received from the company, stated someone would call me with details. While waiting on this phone call, C.H. Robinson sent our company to collects.

The company was very upsetting to work with. I had two bedroom apartment to move to another two bedroom apartment. They sent a truck and cannot get my furniture in it so I had to carry some in my van twice as long to do it because the kids were vaping, they scratched my furniture they lost several of my boxes. I tried to call the company but they would not respond back about the items I lost. They did try to fix my scratches. It took total about eight hours to do two bedrooms very very disappointing.

You can't move freight with them because they don't answer the phone or emails.

Wish I could leave less than 1 star. Worst service I have ever experienced. Avoid this company at all cost

BEWARE OF THIS COMPANY - THEY WILL RIP YOU OFF!!! We shipped with them a dozen or so times with no issues (other than delays), but the last and final shipment (never using them again), they claimed our pallet was "excessive" measuring over 1.25" over the length - WHICH IT WAS NOT!!!! The fee for 1.25", that is one and quarter inches, is $1,000!!!!!!!!!!!!!! If anything our pallet was 6" shorter. If they had dinged me $100 I may have let it go, but this is a rip off. You will pay a price for using them.

One of the worst company in trucking business. The have a monopoly and will try to ruin your business. If you have any other option be sure to avoid these greedy scammers. A month ago they lay off over 650 employees, so the end is near. They should not be part of this business.

Chelsea Yamrick works extra hard to accommodate our specific needs in the Hot Shot trucking industry!
She always reaches out to us with potential load opportunities and she is a great communicator!
We cannot say enough good things about her other than she is an exceptional broker!

Be careful with this shipping company. They told us it would take 3 days for delivery which ended up being 3 weeks! 4 weeks after we shipped our first shipment with them we received an additional invoice of $260. They were claiming they weight our pallet and is was heavier then we claimed. Even though we weigh our pallets ourselves, we just paid it. We decided to give them another change and shipped our second shipment... and again. A couple of weeks later we received an additional invoice of $100. They seem to have the best rates but this is how they get you!