UPDATE: Lou and team were super helpful once we got in contact! They were super understanding of my situation and helped resolve. My partner loves these brownies so much I have to make sure she ge... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have bought from chummys three times now as presents for people. Everyone has loved them! My brother is very fussy and he absolutely loved them, said they were "banging My friend said they are nice warmed up in the microwave for a few secs with some ice cream. 10000% would recommend this company.

Reply from Chummys Bakery
Amazing brownies delivered on the selected day. Taste great, excellent value & service

Reply from Chummys Bakery
Bought as a treat for my son who has recently started university. He was delighted with them and said they smelled amazing and were fabulous. He has been warming them up and having them with cream.
Would buy again.

Reply from Chummys Bakery

Reply from Chummys Bakery
Purchased cookies for my daughter's birthday. She loved them. Lovely products and easy to order from website. Timely delivery and good customer service - responded quickly when I had a query.
Great choice of flavours too.

Reply from Chummys Bakery
As always when I want that special something I come to Chummys Bakery, my son just loves the Bronuts and it certainly is an extra special gift. Wrapped with love and the printed card is icing on the Cake. Delivered earlier if available. Ticks all the boxes. Great service!

Reply from Chummys Bakery
amazing , definitely recommend , so many choices and the quality is definitely worth the price !!!

Reply from Chummys Bakery
Unfortunately I’d put the wrong delivery address. I emailed them and they changed it straight away. Very helpful!

Reply from Chummys Bakery

Reply from Chummys Bakery
The recipient said these were some of the best brownies he's ever had!
Arrived on time and in good condition.

Reply from Chummys Bakery
Bought as a gift but receiver loved the brownies. Delivery was on the day I had requested and communication throughout the process was really good.
Would definitely use again.

Reply from Chummys Bakery

Reply from Chummys Bakery
Excellent customer service and my friend said the blondies were amazing. After an issue with the courier Naomi was quick to respond and rectified it. Thank you 😊

Reply from Chummys Bakery
I ordered for a relatives birthday and filled in details on the website, paid with Apple Pay. When the items were delivered to me instead of my relative I emailed the bakery, who informed me Apple Pay can override the delivery address, but did not offer any other resolution, saying they had sent the email confirmation and so I should have highlighted the issue earlier. Not very impressed to be blamed for their software issue and not have any offer of resolution. The relative didn’t get her birthday brownies🙁
Great communication all the way through our experience. Beautifully packaged and care given to keeping products fresh. Our family member is a real foodie and really loved the brownies thank you

Reply from Chummys Bakery
I received a surprise box of 6 brownies from a dear friend. They were well packaged in a sturdy box. There was a mixed selection of 3 different flavours - all delicious. They are quite rich and indulgent so I only have half at a time (they last twice as long then too). A great present by post.

Reply from Chummys Bakery
Ordered a last minute gift box of cookies for a friends birthday. Really happy with the feedback, my friend and her family loved he cookies and said they were huge and well filled with delicious fillings. I'm so chuffed with the outcome and will definitely order again. Being in Australia I was worried I would have to chase up etc but they sent me constant updates. Happy with the great service

Reply from Chummys Bakery
Didn't think the quality of what was delivered was that great tbh, delivery was late by a day but this could have been an issue with the courier rather than the bakery.

Reply from Chummys Bakery
I ordered a box of 12 brownies. It was easy to select the flavours I wanted. It was easy to sort delivery and pick a suitable date. The brownies arrived and were packaged well, and care was given to ensure they would not be squished. They tasted amazing and I would recommend. My only feedback would be if in the future a card or paper could be provided showing a picture of the brownie and what flavour it is, as it was difficult to work out on some of them what flavour they were (didn’t matter too much as they tasted good, but it would have been useful to know which was which). Overall, I recommend if you would like some delicious brownies for any occasion.

Reply from Chummys Bakery
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.