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CIA Insurance Services Reviews 

2,793
•
TrustScore 5 out of 5

4.8

Insurance broker
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Review summary

Created with AI, based on recent reviews

Considering 552 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the knowledgeable and efficient staff for providing clear advice, friendly support, and securing highly competitive prices on insurance policies. People note that the team is always professional and attentive, making policy renewals and account adjustments remarkably quick, smooth, and straightforward. However, some reviewers were not happy with occasional administrative delays, mentioning lengthy waits to receive requested paperwork, refunds, or confirmation emails. A few consumers also noted frustrations with repetitive on-hold music or experiencing difficulties getting through on the phone initially when trying to reach customer support agents.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently describing team members as helpful,... See more

Service

Users describe positive interactions with service, highlighting that staff members are consistently... See more

Customer service

Customers consistently note positive experiences with customer service, praising agents for being helpful,... See more

Price

Clients share positive opinions on price, highlighting consistently competitive rates and fair renewals.... See more

Response time

Customers had positive experiences with response time, noting that phone calls are answered promptly and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

CIA insurance we’re a saviour. We had an insurance policy coming up for renewal but had a tenant from hell and we’re going through an eviction, and they were systematically destroying the house with h... See more

Rated 5 out of 5 stars

Competitive and very efficient. Staff always call when renewal is due and are always professional and efficient. They could do with some new 'on hold' music, has been the same Beatles songs for many y... See more

Rated 5 out of 5 stars

I have used this company for the last 4 years. I am always treated with understanding and respect and all information given is very clear. I am updated with any changes to policy and advised of any e... See more

Rated 5 out of 5 stars

I needed to cancel a policy because I had sold the property. Aliyah took the details, cancelled the policy and my refund was in my account next day. I find CIA to be extremely efficient and have use... See more

Company details

  1. #88 of 177 best companies in Insurance broker
  2. #12 of 22 best companies in Landlord Insurance Company

Information provided by various external sources

Flexible, comprehensive insurance for a wide variety of tenant and property types. We won't be beaten on price, guaranteed!

Contact info

4.8

Excellent

TrustScore 5 out of 5

3k reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 61% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.8

All reviews

(2,793)

531 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

This is only from a new business and…

This is only from a new business and subsequent annual renewal perspective (having never made a claim) and their prices are competitive and the renewal process is clear and easy to follow. Call centre staff were helpful and friendly so no complaints thus far.

14 July 2026
Rated 5 out of 5 stars

Great service

I have been dealing with CIA since 2009, allways good service and you get to speak to well informed members of staff. Great service and competitive.

14 July 2026
Rated 5 out of 5 stars

Tremendous service and support

I have been a customer for several years now. Every agent I have spoken to has been helpful pleasant and efficient. Any questions I have raised have been quickly resolved to my complete satisfaction. An excellent company altogether.

10 July 2026

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