Cichic Reviews 

1,186
•
TrustScore 1 out of 5

1.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

My wife purchased one pair or shoes online. I took forever for them to arrive, over one month, and when she opened the package the shoes. open toes sandals were a size that would not fit our granddaug... See more

Rated 1 out of 5 stars

Scam domain. ordered from an associated domain. the owner of this company has many fake websites set up to steal money using the bait and switch technique. always look up age of any domain, and see if... See more

Company replied

Rated 1 out of 5 stars

Just like Aliexpress.com, Banggood.com this website is also operated from china and they always tell you 5-10 business days knowing the fact these MOFO's knew it will take 5-8 weeks in some cases yo... See more

Rated 1 out of 5 stars

DO NOT ORDER FROM THIS COMPANY.! Don't know how they got even moderate reviews. Ordered what they advertised as an elegant wool coat with turn down collar and received a polyester rag with hood. And... See more

Company replied

Company details

  1. Ladies' clothes shop

Information provided by various external sources

WOMEN'S FASHION Select the latest fashion and unlimited styles at CICHIC where offers a complete line of the fashion clothings, dresses,accessories, jewelry and independently designed items for all fashionistas


Contact info

1.2

Bad

TrustScore 1 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.2

All reviews

(1,186)

2 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Horrible experience with bad company

Horrible experience with bad company. Ordered clothing and when it arrived looked nothing like in the picture and was very cheap, bad quality. I feel like they scam people. They offered refund if the clothing is returned, but they will not pay postage, which makes the refund useless due to cost. If they were a good company and not scammers they would pay for postage and give a refund to increase customer confidence. If they do the right thing and provide full refund with postage I will update the review to let everyone know.

So they have not done the right thing as you can see from reply. I feel scammed and betrayed.

8 July 2020
Unprompted review
Cichic logo

Reply from Cichic

Hello, I'm sorry I didn't make you satisfied, but our company does not bear the postage.

Rated 1 out of 5 stars

Absolutely horrific I would leave no…

Absolutely horrific I would leave no stars if it was possible. My item did not a arrive and I have since had no refund after asking.

5 July 2020
Unprompted review
Cichic logo

Reply from Cichic

Bonjour, désolé de vous faire vivre une si mauvaise expérience de magasinage. Pouvez-vous m'envoyer le numéro de commande? Je vais vous aider à résoudre le problème.

Rated 1 out of 5 stars

Horrible!

Horrible!! I paid 25$ for jeans in April! It’s now July , I’ve had no updates or emails about shipping or tracking I’m beyond disgusted and disappointed. I wish I would have read the reviews before ordering. Also when I checked my banking info I swear more money was taken then 24$. Awful DO NOT ORDER FROM HERE PLEASE.

4 July 2020
Unprompted review
Cichic logo

Reply from Cichic

Hello, sorry to make you have such a bad shopping experience. Sorry, the recent logistics are indeed much slower. Sorry, you can tell me the order number, I will help you solve the problem.

Rated 1 out of 5 stars

Research ChiChic before making a purchase

I ordered a $79.00 planter as a Mother’s Day gift for my mother in May, 2020 - (my fault for forgetting to check first to see where it was shipping from!) It still has not made it! I became suspicious when I failed to receive notification that it had shipped. Ugh!!!! I emailed ChicChic and attempted to stop the order and get a refund. I received a response that the order had already shipped along with a “tracking number”. For at least a week, the tracking number did not show anything. But! Not to worry - from “our” rep. It takes a little time they said. Finally something started showing up with the tracking number. But of course it didn’t have the same shipping date I had been given originally. As of today, 7/3/20, still no delivery! Tracking number has not shown movement since June 13, 2020. Finally, it’s beginning to dawn on me, I’ve been had! I normally don’t do reviews, but am hoping this review can keep anyone else from being scammed by this site.

Order # SUZ60895

3 July 2020
Unprompted review
Cichic logo

Reply from Cichic

Hello, sorry to make you have such a bad shopping experience. Sorry, the recent logistics are indeed much slower. Sorry, you can tell me the order number, I will help you solve the problem.

Rated 1 out of 5 stars

Cheap and Nasty

Absolutely cheap and nasty products. The picture is nothing like the items you receive. Save your money and do not shop here.

3 July 2020
Unprompted review
Cichic logo

Reply from Cichic

Hello, if you are not satisfied with our goods, we can return and refund, and can also make appropriate compensation. You can tell me the order number, I will solve this shopping for you. thank.

Rated 1 out of 5 stars

This company is a complete SCAM

This company is a complete SCAM. Ordered a swimsuit from them for my bday & I still haven’t received it. They’ll provide you with a tracking number claiming that it’s through USPS which is a total LIE. They give out fake order numbers Basically giving you no way of tracking your package with this company. BEWARE THEY ARE COMPLETE SCAMMERS. I am contacting my bank today to dispute the charges.

2 July 2020
Unprompted review
Cichic logo

Reply from Cichic

Hello, can you tell me your order number? You give me the waybill number, I can help you check the logistics information. I can help you solve the problem.

Rated 1 out of 5 stars

I think my package is walking itself, it's been 7 weeks

I was going to wait until I received my clothes but I need to vent now. I ordered outfits 7 weeks ago, I'm STILL dealing with shipping! My package arrived in OH on June 2, and hasn't moved since. So I can't blame CiChic right now, there's 3rd party shipping partners that have received it and not processing or driving (it's been saying in transit since the 2nd). Which still doesn't make sense to me bc if I paid for the express shipping, why send my package to a different state than mine? The third party blames it on customs but if customs has ur package, they WILL notify u. I called. So who has my clothes?? Did an employee take it without checking it in?? Or is my package walking itself here? CiChic really can't do anything but they should change their shipping process to limit the 3rd party BS. 4 shipping companies had access to my clothes. See the problem....

30 June 2020
Unprompted review
Cichic logo

Reply from Cichic

Hello, Please provide your order number, I will help you solve it. Thank you.

Rated 1 out of 5 stars

Please, do not buy!

If I could give them a zero, I would. They sent me an XL that must have been an XS.

29 June 2020
Unprompted review
Cichic logo

Reply from Cichic

Hello, because our clothes are produced and shipped in China, the size will be smaller, but not as serious as you said. Can you tell me the order number? We can negotiate to solve the problem,

Rated 1 out of 5 stars

This store doesn't deserve a rating of…

This store doesn't deserve a rating of excellent they deserve a rating for fraudelient..They been ripping people off for a long time I see.I purchased a dress there three months ago never received it, never got a tracking confirmation, and you damn sure can't contact them.It is really sad how companies and people try to rip there customers off we work hard for our money for uoul to just take it without returning people's merchandize..They really need to be shut down and off the website and I will find out how they can be removed..I understand about covid19 but its going on four months no response from them no tracking nothing but fraud..Please everyone do not order from this website ever I beg you guys do not there just bad,bad, bad Damn

28 June 2020
Unprompted review
Cichic logo

Reply from Cichic

Hello, sorry to make you have such a bad shopping experience. Hello, can you send me the order number? I will help you solve the problem. Won't let you suffer losses.

Rated 1 out of 5 stars

I ordered a dress from Cichic and paid…

I ordered a dress from Cichic and paid extra for express delivery. The dress should have arrived 4 days ago. I emailed the seller and he told me to wait longer. Didn’t offer a partial refund or anything. I then tried to email back but it wouldn’t let me... suspicious?!? So I emailed cichic directly and they never got back to me. Pile of crap!

26 June 2020
Unprompted review
Cichic logo

Reply from Cichic

Hello, sorry to make you have such a bad shopping experience. Hello, can you send me the order number? I will help you solve the problem. Won't let you suffer losses.

Rated 1 out of 5 stars

TERRIBLE FITS LIKE A TEN YEAR OLD CHEAP…

TERRIBLE FITS LIKE A TEN YEAR OLD CHEAP FABRIC AND THEY DONT REPLY NEVER ORDER FROM HERE IT IS JUNK

25 June 2020
Unprompted review
Cichic logo

Reply from Cichic

Hello, sorry to make you have such a bad shopping experience. If you are not satisfied with our products, we can return and refund. Can you tell me the order number? I will try to solve your problem.

Rated 1 out of 5 stars

It's been a month since my order

It's been a month since my order. No order status or updates available. I emailed requesting a refund and order cancelation. Hopefully they will respond and do the right thing. I suppose that's the risk you take with most of these company's who are based out of China.

25 June 2020
Unprompted review
Cichic logo

Reply from Cichic

Hello, when the order has been shipped, we are indeed unlikely to refund directly. If you are not easy to accept the goods, you can refuse the goods when they arrive at the post office. We will refund you when the goods arrive. We will also refund for lost packets, and will not let you bear the loss. The impact of our logistics on COVID-19 is indeed slower than before, which is an objective situation. We can resolve any problems through consultation.

Rated 1 out of 5 stars

**NEVER ORDER FROM THEM!!

**NEVER ORDER FROM THEM!!

I ordered a jacket back in March I believe. I kept emailing them to check the status of my order after not hearing anything for awhile. The item was IN STOCK when I placed the order. So after weeks of them not responding,they finally did indicating to me to please be patient and it's on the way!! Really?? 😡 So after 2 months and counting, they sent me an email yesterday indicating that its OUT OF STOCK!!! You got to be kidding me!! I was expecting that jacket to go with the marching boots, but I'll NEVER order anything else from them again!!! I'm very upset right now...

24 June 2020
Unprompted review
Cichic logo

Reply from Cichic

Hello, sorry to make you have such a bad shopping experience. In the face of our work mistakes, I sincerely apologize.

Rated 2 out of 5 stars

Clothes arrived but would probably wear on desperate occasions.

Giving it 2 stars because the items arrived. I thought they'd never come. They arrived after 5 weeks to Australia even with expedited shipping paid. This is because they ship from CHINA. I was worried about the sizing of the clothes I ordered when finding out that information but thankfully the clothes fit. BUT, the material of the clothes are not good and all the pockets are FAKE. I was so angry! What's the point on designing fake pockets on women clothing! I hate this. You will also have to cut all the loose fabric found in weird areas and iron the clothes you bought. Better to just save your money and buy from forever 21 or something.

23 June 2020
Unprompted review
Cichic logo

Reply from Cichic

Hello, sorry to make you have such a bad shopping experience. The impact of our logistics on COVID-19 is indeed much slower than before, I am very sorry.

Rated 1 out of 5 stars

Ordered boy mom shirt for mother's day…

Ordered boy mom shirt for mother's day (may 10, 2020). They never sent me the shirt. I reached out to customer service, 2 weeks later they sent me a tracking # and blamed everything on covid. Then after 6 weeks, 4+ weeks after mother's day....some hideous shirt with the word "Prodigy" showed up haha. They then told me I clicked on some and bought the wrong shirt???!! What?? I have the email receipt confirmation for the exact shirt I bought. Scam city. How can we send these crooks to BBB?

22 June 2020
Unprompted review
Cichic logo

Reply from Cichic

Hello, can you send me the order number? I will help you solve the problem.

Rated 1 out of 5 stars

Clown pants

0 stars. Took over a month and when I finally got my tye dye joggers they were not the pants that were pictured ! Scammers for sure and cheap quality !!! The pants I got would basically be worn by a clown 🤡 Shady website as well

22 June 2020
Unprompted review
Cichic logo

Reply from Cichic

Hello, sorry to make you have such a bad shopping experience. Can you send me the order number? I will help you solve the problem.

Rated 1 out of 5 stars

Terrible Customer Service

Wow. I ordered a dress in April and still have not received it. When I contacted them asking for an update on the order as the tracking is never updated, they told me to be patient. Pardon?..Its been 7 weeks, I paid for express shipping, AND I was only inquiring, wasn't even upset. Now that I have been told to "be patient" with no other information regarding my order, I will never purchase from this company again.

17 June 2020
Unprompted review
Cichic logo

Reply from Cichic

Hello, sorry to make you have such a bad shopping experience. Can you send me the order number? I will help you solve the problem.

Rated 1 out of 5 stars

Awful looking dress

I purchased a Boho White Bardot Dress from this site which took 6/7 weeks to arrive even though I had paid for express shipping. The dress is awful, too small despite checking the measurements before ordering, colour is a horrible cream and looks nothing like one I ordered. I paid over £35 in total and now wish I had read the reviews of this site first. It does state a returns policy on website but too be honest I am not feeling confident about that either so will just bin the dress and take the hit. DO NOT BUY FROM THIS WEBSITE!!!

15 June 2020
Unprompted review
Cichic logo

Reply from Cichic

Hello, sorry to make you have such a bad shopping experience. Because our clothes are produced and shipped from China, the size may be small. Due to problems such as light when taking pictures, there will also be a problem of chromatic aberration. We can return the goods for refund, and can also make appropriate compensation. You can tell me the order number, and I will solve this shopping for you. thank.

Rated 1 out of 5 stars

I wouldn’t even give them one star only…

I wouldn’t even give them one star only I have to , to leave a review .

Do not buy from this website .

They never reply . When I did get a reply, please check with your post office . I checked and nothing has been sent . I been waiting 5 months for my order . Terrible terrible company . DO NOT ORDER from their company

15 June 2020
Unprompted review
Cichic logo

Reply from Cichic

Hello, can you send me the order number? I will help you solve the problem. If the packet is really lost, we will refund it to you.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look