ciciunderwear.com Reviews 

83
TrustScore 3.5 out of 5

3.7

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Rated 1 out of 5 stars

I was sucked in by the marketing! These are not cotton only the small gusset is the rest is cheap nylon. And as for no VPL!? These are the wirst VPL I’ve seen for a product claiming you can wear unde... See more

Rated 5 out of 5 stars

For me, feeling sexy while staying comfortable is the most important thing. Being able to go to the gym wearing truly seamless underwear with absolutely no visible lines makes a huge difference. Th... See more

Rated 5 out of 5 stars

Cici underwear are honestly the most comfortable , breathable, supportive and durable underwear I have ever worn. And To be able to wear my gym attire without worrying about seams, makes these undies... See more

Company replied

Rated 5 out of 5 stars

I bought a 5 pack of cici seamless briefs after reading lots of recommendations about underwear that was truly seamless. I run a lot and am so sick of the visible lines under my running tights so gave... See more

Company details

  1. Underwear shop
  2. Ladies' clothes shop

Written by the company

Sexy. Comfortable. Pair for Pair.


Contact info

3.7

Average

TrustScore 3.5 out of 5

83 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically takes over 1 month to reply

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3.7

All reviews

(83)

7 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

UNDERWEAR MADE BY GODS

Cici underwear are underwear sent from the gods!! I am so fussy with comfort of underwear esspecially gstrings but I’ve never worn something so comfortable in my life. The quality is like no other, being seamless I can wear under my sports wear to the gym and they’re actually gorgeous colours aswell!! I will never purchase any other underwear again and the cause and purpose of donations makes it that much more worth it. I’ve been recommending to everyone and I didn’t think I would ever be someone to brag about underwear!!!

18 January 2022
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent undies, super comfortable and no lines show through when wearing them. They are surprisingly durable and have held up well even while doing obstacle course racing!

13 January 2022
Unprompted review
Rated 5 out of 5 stars

Softest undies you'll ever buy

This was my second purchase from Cici. I got the staples set and followed the suggestion to size up, I did and it fit perfect. The the seamless knickers I got are true to size and incredibly soft! Truly seamless and they don't fit in or or leave any lines what so ever.

7 January 2022
Unprompted review
ciciunderwear.com logo

Reply from ciciunderwear.com

Thank you for supporting women in need and so glad you love your Cici's!

Rated 5 out of 5 stars

**Heaven**

These undies are sooo dang comfy!!!!
It feels like I am wearing nothing because they are so soft, and yay for no more indents on my hips!
Glad I ordered 12 pairs - no regrets!

7 January 2022
Unprompted review
ciciunderwear.com logo

Reply from ciciunderwear.com

Thank you so much for reviewing our product! and thank you for supporting women in need!

Rated 1 out of 5 stars

Company is a scam

Awful Item never arrived I tried to get help from the company but they do not care. This company is a complete scam

So when you refuse to answer any questions what do I do. Let's say that you are right and at some point in the next 3 months it arrives how do I send it back.

2 January 2022
Unprompted review
ciciunderwear.com logo

Reply from ciciunderwear.com

Hi Dave Coughlan, We have replied to your countless inquiries over the public holidays and told you we want you to get your parcel just as much as you do.

Canada is experiencing shipping delays as a country. We have provided you with your DHL shipping number many times as well as reached out to DHL on your behalf. As you know there are widespread shipping delays in Canada at the moment. These country-level issues are completely out of our control as a small business, even DHL is struggling.

Unfortunately, we cannot send someone additional free product just because their parcel is a few days delayed due to country-level issues.

Rated 5 out of 5 stars

My partner loves her Cici's - buying more

I bought my partner some of these for her birthday. I thought it was an awesome concept to buy her something nice and also help women in need. She totally loves them! She is ordering lots more because she's been looking for an awesome pair of sexy and comfy undies that suit all occasions. Love the concept and my partner loves her new undies.

19 November 2021
Unprompted review
ciciunderwear.com logo

Reply from ciciunderwear.com

Thank you Brad! Glad she loves her Cici's x

Rated 2 out of 5 stars

Real review, new order November 2021

OKAY!! Real review time. These are not seamless if you are larger than a size 8-10 without love handles. Look- thats not the companies fault so that has nothing to do with the rating. My issue is - The CICI logo falls off after one wash. Big deal? kind of. The quality that went into the undies are not of a standard that they are charging such a high price for. I liked the concept - however the quality is the same as the cotton-on "invisible" line. The part that sits under your vagina is material that gives NO airflow- MEANING that you will have...uhm... odour after the gym or after a day of shopping etc. I give this a 2/5 star rating - point for the concept of donation, point for the fact they ARE a comfortable pair of panties. -1 point for execution of the quality , -1 point for the closterphobia my bits feel after a day of wear, -1 point for fact they are not seamless if you are not thin thin thinnnn!

14 November 2021
Unprompted review
ciciunderwear.com logo

Reply from ciciunderwear.com

Hi Maria, All our Reviews are real. Sounds like you have ordered a few sizes too small, our seamless collection is seamles for all sizes and we have made sure we have a very broad size range. Please email info@ciciunderwear.com if you wish to exchange sizes for any pairs still in their original sealed packaging. Our exchange policy is on the product page of our website, because we want everyone to know they can easily get the correct size for them. Our seamless collection runs true to size.

Please follow all care instructions for a longer lasting logo, including be sure to use a cold wash. We are also working on a new logo method to make it extra long lasting.

Rated 5 out of 5 stars

IM INLOVE

COMFIEST,SOFTEST,STRETCHY & such nice colours🥰🙌🏻

18 October 2021
Unprompted review
ciciunderwear.com logo

Reply from ciciunderwear.com

Thank you so much Chantelle! So glad you love them 🥰🥰🥰

Rated 5 out of 5 stars

Perfect for the girls that live in activewear!

I am so happy with the fabric quality!

I live in activewear and have not been able to find underwear that doesn’t show in the thin and light coloured leggings and shorts until Cici!

I was impressed even the fuller brief cut didn’t show.

13 October 2021
Unprompted review
ciciunderwear.com logo

Reply from ciciunderwear.com

Thank you so much Tammy!!! This is exactly why we created Cici xoxo

Rated 5 out of 5 stars

Game changer!

Cici Underwear are a game changer!
So comfortable and look great on!
Highly recommend!

1 September 2021
Unprompted review
ciciunderwear.com logo

Reply from ciciunderwear.com

Thanks Jess!

Rated 5 out of 5 stars

Very happy with my purchase

Very happy with my purchase, very comfortable, will definitely be buying more.
Lovely service 👏

17 August 2021
Unprompted review
ciciunderwear.com logo

Reply from ciciunderwear.com

Thank you Nerys! So glad to hear xoxo

Rated 1 out of 5 stars

Not seamless underwear

Great concept and size range but I have a problem with the term ‘seamless’ being used when this underwear has a big old seam up the back and around the gusset. Make them in fact, not seamless.

27 July 2021
Unprompted review
ciciunderwear.com logo

Reply from ciciunderwear.com

Our underwear are the most seamless underwear you will find anywhere. It is physicallly impossible to have zero seams anywhere on underwear. What brands mean when the say 'seamless' is that there are no seams where you can see them through your clothes, i.e. on the outer edges.

Most brands that say they are seamless actually have two seams down both hips - where you can see them. We invested putting the seam down the back where it can't be seen through clothes. Hence, the most seamless underwear you can find anywhere :)

Rated 5 out of 5 stars

Great cause

One of my daughters showed me the product and more importantly for me the business model. As a father of 4 girls love the business concept and link to empowering and supporting women in need. My daughters also confirm the products are comfy and funky. Well done.

15 July 2021
Unprompted review
ciciunderwear.com logo

Reply from ciciunderwear.com

Thank you for the support :)

Rated 1 out of 5 stars

Not reliable stay put underwear

Not a great fit at all. Fabric is cheap and no control at all. Useful for putting on and taking straight off again.

10 July 2021
ciciunderwear.com logo

Reply from ciciunderwear.com

Hi Tammy,
So sorry to hear our product isn't for you. We would be happy to give you a full refund to put towards underwear that advertises itself as "stay put" underwear, it will likely be the kind of underwear that is stiff and digs in leaving red marks, but it will most certainly stay perfectly rigid and still.

All of our other customers have left lovely positive reviews of how great our underwear is for the gym because it's comfy, stretchy, breathable, high-quality fabric that doesn't roll but still moves perfectly with your body.

Rated 5 out of 5 stars

Lovely

Lovely, so comfy 🥰🥰

10 July 2021
ciciunderwear.com logo

Reply from ciciunderwear.com

So glad to hear! This is why we designed them the way we did x

Rated 5 out of 5 stars

The underwear is so soft and comfy

The underwear is so soft and comfy! Such a great cause this business supports too.

9 July 2021
ciciunderwear.com logo

Reply from ciciunderwear.com

Amazing! Thank you so much for the review. This is exactly why we created them xoxo

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