Avoid purchasing your bike from here. Their customer support is non-existent. They will give you the run around or tell you to address the issue yourself. If there is a stripped screw or damage done... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Bought a helmet and a pair of goggles and it was delivered within 4 days to Singapore including Sunday and New Year's holiday. That's blazing fast delivery. Transaction was smooth and easy with the o... See more
Company replied
Ordered this on a Monday after confirming the frame size required. It arrived 8 days later in Australia. No tracking provided, but this wasn't really an issue. Very well packaged. Relatively easy to a... See more
Company replied
Ciclimattio does everything right from a buyer's perspective. They offer great pricing across the board and the order processing and shipping times are amazing, even here to the United States. I can... See more
Company replied
Company details
Written by the company
Siamo un team che negli anni è diventato il riferimento per chi di ciclismo ne fa professione, mestiere, ne fa una ragione di vita, di piacere. Ci sentiamo in grado di accompagnarvi, di darvi le giuste chiavi per entrare nel mondo, fantastico, delle “due ruote”. Siamo persone appassionate di ciclismo, che cercano di offrire, oltre a prodotti di ottima qualità, competenze e professionalità… quel qualcosa in più che siamo certi vi farà venire voglia di ritornare da Cicli Mattio.
Contact info
Via Donatori di Sangue, 1, 12026, Piasco (CN), Italy
- +39 0175 055 009
- info@ciclimattio.com
- ciclimattio.com
4.3
Excellent
4K reviews
Replied to 55% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good price good service and quick…
Good price good service and quick delivery to Australia
5 August 2022
Reply from CICLIMATTIO.COM
Thank you for your review Gary!
Reply from CICLIMATTIO.COM
Thanks for your review!
Excellent communication and once the…
Excellent communication and once the item is ready, the shipment is really fast,
Thank you very much.
4 August 2022
Reply from CICLIMATTIO.COM
Thanks to you! So, we are looking forward to seeing you again!
Great experience
I had a very hard time finding components locally in the USA. They had them and at much lower prices. All of the components shipped from Italy to California and arrived in a few days. Could not have been happier.
4 August 2022
Reply from CICLIMATTIO.COM
Really very happy to have satisfied Customers like you.
Thanks for taking the time to leave the review!
Reply from CICLIMATTIO.COM
Thank you for you feedback.
Great service
My new bike rack arrived within the timeframe promised, and was packaged and delivered carefully. I'd be very happy to order again from Ciclimattio! Grazie!
2 August 2022
Reply from CICLIMATTIO.COM
Thanks to you for the 5* feedback!
Everything is always as described and…
Everything is always as described and delivered to the US quickly. I have made several purchases and they have all been seamless!
1 August 2022
Reply from CICLIMATTIO.COM
Thank you, dear Customer!
Great communication
Great communication
Prompt delivery
I’ll definitely order from them again
30 July 2022
Reply from CICLIMATTIO.COM
Thank you Barry! So, we are looking forward to seeing you again!
XLC CR-A27 Black
Delivery is quite ok.Not too much time taken.Parcel received without any damage.Item checked and same as picture with the details given.Quality just nice & I love the item.I'm so happy with my purchase.
29 July 2022
Reply from CICLIMATTIO.COM
And we are happy to have happy Customers! Thanks for your feedback!
Even though it was international…
Even though it was international shipping, it was very fast and the communication associated with it was overly abundant so I had no doubt when it would arrive.
29 July 2022
Reply from CICLIMATTIO.COM
Thank you Chaz for your feedback! We try to do our best!
Reply from CICLIMATTIO.COM
Thanks Russell!
Great customer experience & fast delivery
Was very helpful and great customer service- kept me informed about shipping and expected delivery.
Great experience and service. Will def use web shop again.
28 July 2022
Reply from CICLIMATTIO.COM
Thank you very much for your valuable feedback.
Enjoy your bike!
Reply from CICLIMATTIO.COM
Thanks for your review!
Have good rides!
The world is truly one big market…
The world is truly one big market place. I live in Canada and was looking for Time xPro 15 pedals. Ciclimattio showed up in an internet search with the best price. Online ordering was easy and shipping options were clear. Tracking was very useful. Pedals arrived 8 days after ordering. I’m very happy with my shopping experience. Grazie!
27 July 2022
Reply from CICLIMATTIO.COM
Thank you for your enthusiastic review. Your words make us very happy.
Reply from CICLIMATTIO.COM
Thank for your feedback Markus!
maurizio is an big layer owner of shop …
maurizio is an big layer owner of shop too late delivery and not back my money, never order and trust in this site
26 July 2022
Unprompted review
Reply from CICLIMATTIO.COM
If your order is the no. 213677, we did the refund the day after your request, indeed, first! You asked the refund at 9 pm (European time) we did it at 2 pm
So please don't lie.
If your order is not that one, please, write us and let us able to identify you.
assistenza@ciclimattio.com
Silvia - Customer Service
They are consistently alright. Consistently subpar.
They are consistent. Consistently late and sending wrong item and always fail to do any sort of resolution.
25 July 2022
Reply from CICLIMATTIO.COM
Aaron, we are sorry for all the issues that you encountered in your shopping journey. We always try to do our best but sometimes it’s not enough.
Best Regards,
Silvia - Customer Service
That was fast!
Shipment was super fast. It took 3 days. Not 3 business days. 3 calendar days. I ordered my upgrade kit on a Friday. It was on my doorstep the following Monday. And that’s international shipping from Italy to the USA. Transaction was straight forward. Confirmation and shipping information emails came in succession.
Thank you very much! I will return to your site very soon.
25 July 2022
Reply from CICLIMATTIO.COM
Thank you very much Tom! We know that things can and have to work! Sometime it happen than there are delay with the shipments but normally they work very well! Glad to have happy Customers!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.