My partner bought me the misty teal Nouvelle cast iron pan set for Christmas. Unfortunately, one pan had a small chip in the enamel, I got in touch with Cielo and Anna couldn't have been more helpful.... See more
Company replied
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See what reviewers are saying
Khaya in customer service is completely useless and tells a bunch of lies to get you off the phone and never bothers returning the call. Management is not much better. Escalated late delivery to manag... See more
Company replied
Very Good quality & constant launches of SALES/promotions makes wishlists more affordable. Items are always properly packed and transported. Friendly courier/delivery services. Would by nice to... See more
Company replied
Everyone's greatest fear. A piece of furniture that breaks . I really didn't expect to get it replaced. I logged my request , I was contacted , I sent my details and photos and in less time than it... See more
Company replied
4.2
Great
106 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Awesome service
The staff at your Port Elizabeth store have always been such an incrediable team. From a warm welcome to great service. I was also quite impressed with the turnaround time of my order.
Highly recommended 😊
15 August 2024
Unprompted review
Reply from Furniture
Hello Sharee
We truly appreciate your positive feedback. We are thrilled that the turnaround time on your order met your expectations.
Kind regards
Anna - Customer Service Team
Great service
Great service, good quality and the customer care centre was efficient and so friendly!
24 July 2024
Unprompted review
Reply from Furniture
Hello Lesa-Maré
Thank you for taking the time to share your experience. We are delighted that our team’s efficiency and friendliness made a positive impression.
Kind regards
Anna - Customer Service Team
Love Cielo!
Service was exceptional and the product quality awesome! Will recommend Cielo to anyone looking for good quality at affordable prices.
14 October 2023
Unprompted review
Reply from Furniture
Hello Nicoline
We truly appreciate your positive feedback. We are happy to hear you are pleased with both the quality of your purchase and our service.
Kind regards
Anna - Customer Service Team
Worldclass!
We have used Cielo for commercial interior projects and they are exceptional. From design concept stages to delivery and installation I found them extremely professional. Would highly recommend.
17 January 2024
Unprompted review
Reply from Furniture
Hello Grant
Thank you for your feedback. Your recommendation is greatly appreciated, and we look forward to continuing to provide you with excellent service for future projects.
Kind regards
Anna - Customer Service Team
A pleasure interacting with Cielo
A pleasure interacting with Cielo. Exceptional service from start to finish. The team is professional, responsive, and go above and beyond. I highly recommend Cielo to anyone looking for great service and quality furniture.
8 August 2024
Unprompted review
Reply from Furniture
Hello Andrea
Thank you for taking the time to share your experience. We are delighted that our products and service have met your expectations.
Kind regards
Anna - Customer Service Team
We have been purchasing from Ceilo for…
We have been purchasing from Ceilo for many years and what has impressed myself and my family, is the quality of all their products and offerings which are always carefully chosen in taste! The Owners have always been gracious in resolving any issue (albiet very minor over the years) and have always excelled in their service and consumer commitment. Keep up the good work Ceilo !
1 July 2024
Unprompted review
Reply from Furniture
Hello David
Thank you so much for your wonderful review and continued support. We are so glad to hear you are happy with both the quality of your purchase and our service.
Kind regards
Anna - Customer Service Team
Incredible experience with Cielo
Everything from the staff, the beautiful store, high quality pieces and the way the items elevate your home makes Cielo an all round incredible experience! Will definitely be back!
3 August 2024
Unprompted review
Reply from Furniture
Hello James and Kirsty
Thank you so much for your fantastic review! We are thrilled to hear that you had a great experience.
Kind regards
Anna - Customer Service Team
Cielo impresses with a diverse…
Cielo impresses with a diverse selection of stylish and durable furniture that caters to various tastes. Their customer service stands out for its friendliness and helpfulness, ensuring a pleasant shopping experience. The quality of their products reflects their commitment to excellence. Overall, Cielo is a reliable choice for anyone seeking well-crafted furniture with a touch of elegance.
20 August 2024
Unprompted review
Reply from Furniture
Hello Mariette
Thank you so much for your positive review. It is wonderful to know that our commitment to quality and excellence stands out.
Kind regards
Anna - Customer Service Team
Incredible customer service
Incredible customer service, with quality products.
Thank you Cielo, a super satisfied customer.
20 August 2024
Unprompted review
Reply from Furniture
Hello Rohan
Thank you so much for your wonderful feedback. It is fantastic to know that our customer service and product quality have met your expectations.
Kind regards
Anna - Customer Service Team
Great experience from online store
Their products are well priced and great quality.
15 August 2024
Unprompted review
Reply from Furniture
Hello Luan
We appreciate your feedback. We are pleased you were satisfied with the quality of our product.
Kind regards
Anna - Customer Service Team
Fast response
16 August 2024
Unprompted review
Reply from Furniture
Hello Corne
Thank you for your positive feedback. We are happy to know our response time has met your expectations.
Kind regards
Anna - Customer Service Team
Great Product
Great Product, well priced and stylish options. The site is easy to navigate and the presentation of the items is excellent.
14 August 2024
Unprompted review
Reply from Furniture
Hello Navneeth
Thank you so much for your positive feedback. We put a lot of effort into making sure everything is easy to find and beautifully presented, so it’s wonderful to know we met your expectations.
Kind regards
Anna - Customer Service Team
Best in the Business!
Wow!!
I have never seen such helpful and friendly staff!
Ceilo, thank you for great service and even greater quality, you will hear from us again, THANK YOU!!
13 August 2024
Unprompted review
Reply from Furniture
Hello Izandri
Thank you for your amazing feedback. We are happy to hear that you had a positive experience with our team.
Kind regards
Anna - Customer Service Team
Reply from Furniture
Hello Tony
Thank you for your feedback. We are glad to know that our service has met your expectations.
Kind regards
Anna - Customer Service Team
Great quality products
Great quality products, good pricing and very good after sales service.
20 August 2024
Unprompted review
Reply from Furniture
Hello Nicky
Thank you for your positive feedback. We are happy to hear that you’ve had good experiences with both our products and our service.
Kind regards
Anna - Customer Service Team
Swift response and very fast delivery
13 August 2024
Unprompted review
Reply from Furniture
Hello Armand
Thank you for your review. We’re pleased to hear that you appreciated our swift response and fast delivery.
Kind regards
Customer Service Team
Fantastic quality and service all…
Fantastic quality and service all round.
I love my purchase.
20 August 2024
Unprompted review
Reply from Furniture
Hello Jem
Thank you for your wonderful feedback. We’re so glad to hear you’re happy with both the quality of your purchase and our service.
Kind regards
Customer Service Team
Fast and efficient delivery of quality…
Fast and efficient delivery of quality furniture! The best!
16 August 2024
Unprompted review
Reply from Furniture
Hi Karin
Thank you for the great review. We are so pleased to hear that you found our delivery fast and efficient and that you’re happy with the quality of our furniture.
Kind regards
Customer Service Team
We love the rug in our lounge
We love the rug in our lounge. It has warmed and brightened our home enormously.
14 March 2024
Unprompted review
Reply from Furniture
Hi Paul
We appreciate your feedback and we are delighted to hear that you're very happy with your rug.
Kind regards
Customer Service Team
Very happy customer.
I have bought numerous items from Cielo over the years. I have not only found their furniture to be of top quality, but also their service.
Cielo has gone out of their way to deliver items purchased - even to remote locations.
I am very happy with Cielo and can whole heartedly recommend them.
28 December 2023
Unprompted review
Reply from Furniture
Hi Heidi-Lee
Thank you for your wonderful review.
We’re so happy to hear that you’ve had such positive experiences with both our products and our service.
Kind regards
Customer Service Team
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