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CigarPlace.com Reviews 

2,420
•
TrustScore 5 out of 5

4.8

Tobacco shop
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Review summary

Created with AI, based on recent reviews

Considering 2,363 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the consistently affordable pricing, extensive product selection, and the user-friendly ordering website that makes purchasing items completely effortless for everyone. Shoppers also deeply appreciate the prompt delivery service and securely packaged items that consistently arrive in remarkably fresh and pristine condition every single time. Many buyers mention taking advantage of frequent special offers and convenient free shipping options. Though some customers noted that shipping can occasionally be a bit slow compared to what they typically experienced with other specialized online retailers. A few reviewers also felt that delivery times sometimes took slightly longer than usual to reach their final destination.

What people talk about most

Price

People report positive experiences with price, frequently highlighting the affordable and competitive rates... See more

Product

Reviewers highlight positive aspects of product quality, consistently noting that cigars arrive fresh, in... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting super fast shipping and... See more

Order

Consumers find ordering to be a very positive and smooth experience, highlighting that the process is... See more

Website

Customers had positive experiences with website, describing the online platform as fairly easy to use and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service! Have purchased several times. Products exactly as advertised. Quick shipping and 2 cigar return policy is definitely a best practice. Very satisfied. Their sale prices are great. When o... See more

Rated 5 out of 5 stars

I've bought cigars from other retailers and the shipping costs are outrageous. I can't believe I haven't found this site before. The prices are amazing, you can opt for free shipping, and I had a trac... See more

Rated 5 out of 5 stars

I have had nothing but good experiences over the years I’ve dealt with Cigar Place! They have the best overall prices on line consistently, as far as I’m concerned. Others advertise low prices, but... See more

Rated 5 out of 5 stars

Been shopping with you for over a decade. My late wife, God rest her soul, ordered cigars from you probably 15 years ago and told me about you. Cigarplace is very professional, quick, and has a great... See more

Company details

  1. Tobacco shop

Written by the company

Shop online with CigarPlace.com for the best cigar prices and all your cigar accessory needs.

Contact info

4.8

Excellent

TrustScore 5 out of 5

2k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.8

All reviews

(2,420)

2,383 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Great deals

Great deals! If I ever have a problem, it's immediately taken care of. Great cigars, great customer service!

12 August 2026
Rated 3 out of 5 stars

Delivery time a bit long

It’s going to take over a week to get my order which compared to any other cigar store is twice as long as usual. Not a huge deal but It’s going be awhile before I get the order to see if it made it.

8 August 2026
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Reply from CigarPlace.com

Thank you for taking the time to leave us your feedback. Our default shipping carrier for Free and/or $1 Shipping is USPS Ground Advantage, which does have a 3-7 business day transit time, depending on location. As we are located in Florida, this can be a day or two further away than other vendors for some states, unfortunately.
However, we do have expedited shipping options available for an additional fee. These options are available during checkout, with estimated transit times for each.
Please also keep in mind that we back our product 100% with our 2-Cigar Guarantee, so if you have any issues, comments, or questions, please don't hesitate to reach out to us at 1-800-913-0433 or customersupport@cigarplace.biz, and one of our agents would be happy to assist you.

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