Frequently order from Cigars.co.za and every order has been delivered on time (or even before). My last order they notified me about a stick not being in stock and asked if they could replace it wi... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I received the courier notification within 2min of placing my order. From the courier!!! If I can fault cigars.co.za on anything, it is the warning stickers on the box, if you place the stickers yours... See more
Company replied
Four clicks and on OK, will ensure that your order is placed. Packaging is fantastic and the delivery is super fast. Best online experience ever. The "four clicks" only apply to repeat customers.... See more
Company replied
I recently purchased a few boxes of cigars from Pedro, and I couldn’t be more pleased with the experience. The service was incredibly fast and efficient—my order was handled with care and delivered pr... See more
Company replied
Company details
Written by the company
Cigars.co.za is South Africa’s leading specialist in premium cigars, offering one of the biggest curated selections available in the country. Our focus is on quality, authenticity, and consistency, supported by a knowledgeable team passionate about helping customers at every stage of their cigar journey. All cigars are stored in professionally managed humidors, maintained at optimal temperature and humidity to ensure that every cigar reaches you in perfect condition. PedroPortia Cigar & Champagne Lounge in Fourways is the flagship lounge associated with our online offering, providing a sophisticated, welcoming environment to enjoy our cigars on‑site. The lounge features an extensive walk‑in humidor, a premium bar selection, and attentive service, making it an ideal setting for both relaxed visits and special occasions. Together, Cigars.co.za and PedroPortia combine expert online service with a high‑end lounge experience, positioning us as a trusted destination for cigar lovers across South Africa.
My promise to you
Written by the company
- You will get the best kept cigars in the fastest way possible!
- All our cigars are kept in a temperature and humidity controlled warehouse. With no delays, as everything you see is in stock, together with a courier company that is proven to be the fastest, you will get your cigars before you can say: supercalifragilisticexpialidocious
Our shipping promise
Same day and next day deliveries
JNB / PTA area same day delivery on orders completed before 10am. The rest of South Africa, all orders are delivered the following working day. (Rural areas can take 2-3 days extra)
Contact info
PedroPortia Cigar Lounge, The Gantry Lifestyle Center, Cnr Witkoppen and The Straight av, 2021, Fourways, South Africa
- 0713518820
- Smoke@cigars.co.za
- cigars.co.za
4.9
Excellent
793 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Cigars.co.za
Thank you so much for the awesome review!
Great service and speedy delivery
I place my order and had my parcel delivered within 4 days. Great service ! And my cigars came in a lovely wooden box which I really didn't expect. Highly recommended if you are a cigar lover.
12 June 2025
Reply from Cigars.co.za
Thank you for the awesome review Imtiaz, and 2 of those was the weekend =) otherwise it would be faster!!
Literally ordered in th evening and the…
Literally ordered in th evening and the next morning my package was on its way.. Thee best cigar shop to be honest..
11 June 2025
Reply from Cigars.co.za
Thank you so much for the awesome review!!! Ahah really appreciate it!
Reply from Cigars.co.za
Thank you so much for the review Ayanda! We here to help!
Cigars.co.za are the best
On point, cigars.co.za offer what they say they will deliver and on time too, just a blink of an eye and they are at your gate.
16 May 2025
Reply from Cigars.co.za
Thank you Katlego for the awesome review!
I loved the packaging it came with
I loved the packaging it came with, great for the environment and my soul
27 May 2025
Reply from Cigars.co.za
ahaha We recycle the cigars boxes this way =) Thank you so much!
Reply from Cigars.co.za
Truly honoured Maredi! Thank you!
Service second to none!
7 May 2025
Reply from Cigars.co.za
Thank you so much for the review Deon! That’s how we roll!
Very impressed with the service…
Very impressed with the service received from answering all my Q's to how secure the package was. Have not tried the cigars to date but I know it will be top-notch.
1 May 2025
Reply from Cigars.co.za
Thank you for the great review Fred, always a pleasure and we are here to help!
Reply from Cigars.co.za
Thank you Daniel for the awesome review!
Superb experience
Superb experience. Fast delievery everytime, thoughtful packaging, an absolute pleasure!
29 April 2025
Reply from Cigars.co.za
Thank you so much for the awesome review Thabo! Highly appreciate it!
Thank you for quick and efficient…
Thank you for quick and efficient customer services. Your deliveries are also quick and reliable
28 April 2025
Reply from Cigars.co.za
Thank you so much for the great review Johann! Always here to help!
Received my order the following day
Received my order the following day. Quality of cigars is impeccable. Thanks for the quick service and exceptional cigars.
11 April 2025
Reply from Cigars.co.za
Thank you so much for the awesome review! Highly appreciate it!
The cigars were amazing
The cigars were amazing, they felt soft on the lips with a nice taste, burns nicely and it was very relaxing when smoking it
28 March 2025
Reply from Cigars.co.za
Thank you so much for the great review Pris!
Reply from Cigars.co.za
Thank you so much for the great review Nico!
Always deliver quality cigars quickly
Always deliver quality cigars quickly. Very happy with their products and service.
6 April 2025
Reply from Cigars.co.za
Thank you so much for the awesome review Graham! Always a pleasure!
Great service!
Great service!
We received amazing service with speedy delivery. Very impressed. Will definitely be ordering again!
2 April 2025
Reply from Cigars.co.za
Thank you so much for the awesome review Tyla! This is how we roll =)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.