Cigars International Reviews 

I paid for faster delivery, my order is 4 days late.

If you go to one of their stores, there is a big difference between online pricing and in store pricing.

The quality of cigars has dropped off as well. Mouse holes, slits, canoes, rolled too tight and won't burn. End caps fall off while you're lighting the cigar. Too many issues for me.

They have fallen out of favor as many have noted on here. I'm looking for another company now. Pretty sad really, I have used them for years.

Not the company it use to be. I ordered a S.T. Dupont lighter and CI sent me a defective lighter. After calling to get it replaced, I was told they don't send return shipping labels for lighters and I would have to pay to have the defective lighter shipped back. I don't plan on buying from CI, their sister company Cigarbid.com, or any other company associated with them.

i have ordered for several years from CI. in september, i received several magazines in the mail that i did not order. when i called the magazines, they referred me to a publishing company. when i called the company, i was told that CI had them sent to me as a promotional item. i had the publishing company to stop any magazine orders to be sent to me. i ordered some cigars from CI about a week ago, and today, i got magazines from GQ and Harper's Bazaar. when i called the publishing company, they told me that they had put a stop to sending me magazines per my request in september. they said that CI was responsible for sending them. this is some sort of scam, where the magazines will eventually try to bill you for a subscription that you never ordered. you do not have to pay for a subscription that you did not order, but some people may feel intimitated enough to send money, then they will have a subscription. CI is behind this scam, so beware of this crooked company. no more CI for me!

They installed a pop-up on my computer without my permission and they haven't responded to my request to remove it. I won't do business with them again.

Disgusting company to order. Stay away from this company I paid for 2 to 3 day delivery and was told will take a week.
Dr. Hussain

Hey CI customers! Just a heads up to beware of CI signing you up for memberships without your knowledge. I was signed up for their PURO PERKS membership and charged $14.95/month for the last 2 months. I was able to cancel the membership & the Jan 2nd fee but not Dec 1st fee!!!! The customer service rep also REFUSED to forward me to a supervisor! BEWARE OF POOR BUSINESS PRACTICES!!! Here's my CF# CI029840252

Been waiting 2 weeks since i placed my order.

They finally called me to do age verification.

Still have not received an email about confirmation either.

Lets see if i get my cigars

Ordered for years but as I’m reading, the same comments keep popping up.
Pay more for quicker delivery but while my bank account shows they got my money, I haven’t received the cigars. In agreement with others, going elsewhere. Customer Service is a phase realized there anymore. Too bad, used to be a good business

Ripoff!
Bought cigars for a gift last Christmas.
They have been charging $14.95/month since then! Just caught it through Discover. Demanded a refund but they only agreed to four months only.
Get your cigars elsewhere or be reamed!

Warning....CI's "customer service" CANNOT SPEAK OR UNDERSTAND ENGLISH.

Paid $8 for shipping and waited a week. Nothing. Still "processing"the order. Then suddenly one day what I had ordered was "on back order". I looked up Customer service on their website and was happy to see that they had Saturday and Sunday hours. But when I called, I was told by the folks who are available to take your order (oh yes, they are ALWAYS available to get your money) that weekend customer service was defunct. I have ordered from them for years, but something bad has happened at CI and I am moving on!

Customer service is so bad. Never ordered from them again !

I have shopped with for years but the last two orders have been terrible. They have sent the wrong products the last two times in a row. The first incorrect order was rectified but only after numerous phone calls to their one customer service number. This past one, I cannot get through to customer service (eternal hold) and they have not returned any of my 3 emails. I’ll be shopping elsewhere in the future. Bill Franz

Poor cigars -
I have bought dozens of cigars from them and each time I seem to get 'factory seconds' - just absolute crap that burn poorly - it as if one is buying those cheap cuban knock offs in Mexico - then there is the shipping - I order second day shipping so my order is fresh - 5 days to the door - WTFR - I am finished with this company

worst customer service You can't get through to them on their website or by phone

Today we noticed two suspicious charges on my husband bank account, after being on hold for a hour the young woman answered then saying she couldn't hear anyone, saying "are you there"? over and over again meanwhile I am speaking very loud but she keeps reapting the same sentence. On our end we had no problems but my first instinct was she heard us just fine, I can hope that I am wrong.
Bill and Donna

I have bought the Poor Boy package and been doing so for months but I gotta be honest the ones I got this time have got to be the worse yet. They do not burn evenly. Only on one side. I usually just smoke them and do not say anything but this package was by far the worse ever. May have to find a replacement. However the black ops I ordered this time were great!

What a Unprofessional Company. If you don't read every word of the invoice you will get billed $14.95 per month. The worst! company on the planet. Totally unethical ... I will never purchase anything from them again!I got ripped off for MONTHS!!!!!!!!!

I've attempted to contact them while signed in through their email form almost a dozen times over the last month or so with no response. I've called their customer service line a few times, but the wait time was over half an hour.

After many years of decent service this company is totally rotten,charging for a club un asked for . snotty phone reps. Good bye forever beware of them.