cigarsofcuba Reviews 

39
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Brilliant selection, service and pricing. Delivery is exceptionally quick, my order arrived the next working day which I was delighted with. Special thanks to Peter for his help with my order. Will be... See more

Rated 5 out of 5 stars

By far the best service to buy a wide range of cigars spirits and accessories online! I’ve been served from Peter and the experience has been just great, I’ve been well looked after during the process... See more

Rated 5 out of 5 stars

This has been my go to place to buy cigars online for a few months now . Their service is excellent and communication really quick . My order was delivered in two parts due to the box I ordered wa... See more

Rated 5 out of 5 stars

I have used Cigars of Cuba (A E Lloyd) for over a year now after developing a taste for high quality Cuban cigars during the pandemic. The selection of cigars is excellent with a wide range of Cu... See more

Company details

  1. Food, Beverages & Tobacco

Information provided by various external sources

Buy Cigars Online at the Uk's lowest prices. Over 120 years trading experience, Established 1890 - UK Cuban Cigar Specialists including brands like Montecristo , Romeo Y Julieta and Cohiba ..


Contact info

4.8

Excellent

TrustScore 5 out of 5

39 reviews

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4.8

All reviews

(39)

4 reviews in the last 12 months

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Rated 5 out of 5 stars

Improved service!

Initially had a hiccup with the wrong cigars received and difficulty with the customer service, but the owner came back to me and sorted it all out. I'm very happy now and would definitely recommend them. Good quality cigars!

11 July 2021
Unprompted review
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Reply from cigarsofcuba

Dear Jacobus,
Sorry to hear this, we have no emails from you ???
If you email; peter@cigarsofcuba.co.uk we will resolve right away
Sincerely Peter Lloyd

Rated 5 out of 5 stars

Quality service and cigars...order with…

Quality service and cigars...order with confidence..i couldn't be happier. Thankyou cigars of Cuba.

17 May 2021
Unprompted review
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Reply from cigarsofcuba

Hi Kenty,
thank you very much for the kind review, we try our best to send the best quality and fast at the lowest prices, I hope we see you again when you need more, Kindest regards and thanks, Peter

Rated 1 out of 5 stars

Lying to your customers

I dont mind paying for quality items and of course dont mind paying for the delivery but than my expectation is what is says I am paying for, if you state 24 - 48 hours delivery that will be my expectation. I had to email for a week till I got a response, I tell you Peter the bigest disapointment for a customer is you lie, please - honesty would had took you a lot further you missed posting my order and you did post after a week you could have just apologise and that would have been the end of it but lying it got lost .....
Unfortunetly it was my first order and I will not be ordering anymore from you

15 April 2021
Unprompted review
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Reply from cigarsofcuba

If you said who you are maybe we could discuss the supposed lie but as there is no name just organic source , I need say no more , we don't lie, some parcels do get lost in the post, we always resend in that case, tantrum or no tantrum, sincerely Peter Lloyd to who ever you may be

Rated 5 out of 5 stars

Simply Excellent

I have nothing but praise for this store as they've never let me down on service and quality.
I strongly recommend this shop to all my cigar smoking friends.
I've never been let down by them.
Carry on the good work

17 March 2021
Unprompted review
Rated 5 out of 5 stars

Great service

This was my first time ordering from cigars of cuba, great service,great product, orderd tuesday arrived thursday could,nt be better. Will use again. Can recommend.

25 February 2021
Unprompted review
Rated 5 out of 5 stars

Delighted

I purchased 2 Romeo y Julieta Aged Churchill's, it was my first purchase from Cigars of Cuba and I was testing the water, they arrived within a couple of days. I subsequently purchased a box of 25 Romeo Y Julieta Churchill's they arrived the next day. I'm very happy

15 January 2021
Unprompted review
Rated 5 out of 5 stars

Excellent customer experience

I placed an order in the run up to Christmas for a box of cigars. The order was dispatched promptly and arrived quickly, well packaged and in perfect condition. I would definitely recommend cigarsofcuba (A.A. Lloyd & Son) as an excellent company to purchase from.

5 January 2021
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. I had a problem with delivery (Royal Mails fault!) And had to email as I had a query. The responses were very quick and professional. The cigars are very good quality. Will order again :-).

10 December 2020
Unprompted review
Rated 5 out of 5 stars

5star service

5star service, good prices, ordered Monday late afternoon and received Wednesday. My first order and arrived well packaged, will use again.

19 July 2020
Unprompted review
Rated 1 out of 5 stars

Bad Services

Placed an order on the website on 13th April receipt of payment everything now. Their website says my account exist really not happy as for a first time customer. I have been send email to them ,but no reply. I spent close to GBP900 on my very first order. now not even sure if it will arrive!
My order Number: CS001010017048

9 May 2020
Unprompted review
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Reply from cigarsofcuba

Bakfomysel
You are in China and as it states on the website we cant export out of the UK anywhere in the world due to tobacco having to have the correct health warnings in the country of consumption. - we told you this and refunded right away?? You didn't seem to understand so we emailed using a translator tool in Chinese, not sure what else we could do?! Sincerely Peter Lloyd Director

Rated 5 out of 5 stars

Unbelievable service !

Unbelievable service !! Almost instant ( 10 mins ! ) response to Email question. Ordered late Saturday - arrived Monday . Cigars are excellent quality. Cannot recommend cigarsofcuba enough

21 December 2019
Unprompted review
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Reply from cigarsofcuba

Hi Denise, thank you very much for the review, we try to get everything delivered asap whilst still keeping quality of product at the forefront of our service, thanks and best wishes for the festive season, Peter

Rated 5 out of 5 stars

Excellent

Excellent; have ordered a few times, always good prices and fast delivery, and had no problems whatsoever... Will keep ordering!

18 December 2019
Unprompted review
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Reply from cigarsofcuba

Thank you for the feedback, we try very hard to get orders out same day they come in and of course quality is paramount, we appreciate your many orders, I hope we can keep up the standard!
Kindest regards
Peter

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