Cilvie Reviews 17

Very disappointed with this store. I have contacted customer service multiple times and either receive no response or only automatic replies without any real solution. The products also appear to be low-quality imitations and not as advertised on the website. Returning items and getting a refund is extremely difficult because they avoid answering properly. I would strongly recommend being very careful before ordering from this company.

Order not received and it shows that delivered on the mail box !!! How it comes vest and sweater can be delivered at the mailbox these people are liars and thieves our money never ever trust these people which I discovered these items came form china which is fake product and i open a case against them 😡😡😡😡😡

Like the rest of the reviews. Chinese Fake store selling copy Ralph Lauren. Sizes are a mile out. No one replies to your emails regarding returns

Says 1900 reviews 4 1/2 star reviews. I can only see a handful of negative reviews

Avoid Like the Plague

Be very careful dealing with Cilvie, the clothing purporting to be Polo Ralph Lauren are in fact fakes. The sizes are not accurate. The clothing for what it is, is not “ sale” stock. It’s just a complete rip off.

Lack of communication and been able to track. Size medium for an 6’1 adult wouldn’t fit a 5 year old.
Waste of money! Unable to get a refund! Fake goods

Scam company
On the contact us part of their page their phone number doesnt work.

Another scam company set up
On shopify

It's a scam!!!, Don't ever trust in this "company"; I've bought 2 products "R&L Vest + Exclusive Free Sweater (CLEARANCE)", and today I received 2 FAKES products, in your page indicate that they are "ralph lauren" but they are extremely fake. If they didn't have the logos/brand, I would keep them, but what you put there as a logo/brand is too fake. I want my order refund because this is a falsification, and in the product description you don't inform that are fake products.

Other point it is that they put a TRUSTPILOT evaluation that is FAKE, they put a 4.5 on TRUSTPILOT, with FAKE reviews!!!!!

MOST DEFINITELY ZERO STARS and I don't actually know why Trust Pilot doesn't give that as an option.

Disgraceful company with zero customer service. I purchased items from them in November which arrived just before Christmas and so I sent them an email saying: "I am rather dissatisfied with my order which only arrived last week,

I had been of the understanding that these items were genuine Ralph Lauren, which they quite clearly are not.

Furthermore, there is no way that the Gilet is an XL and regardless as to what it says on the label it won't go anywhere near fitting me.

I honestly cannot believe that I had been waiting for this order to arrive for a month.

Please can you let me know your returns policy?"

To which I have not received a solitary response so now I am going to have to speak to my bank to see if they are perhaps able to make a claim on my behalf as they're nothing short of rip off merchants and I will not just allow them to rip me off without putting up a fight.

This is the first time I have ever bought clothes via Facebook promotions and it will definitely be my last.

I just wish that I would have googled them before making my purchase as seeing the reviews I would never have wasted my money but we live and learn even if it is just so frustrating that companies think they can just rip off innocent members of the public.

I'm actually surprised that they send anything out at all but I know that if they do bother to respond then they'll no doubt say that it's too late to return the items.

An extract from their website: "CILVIE was opened in 2002, operating directly in the fashion market. In 2013 it opened its first international branch and today operates in more than 39 countries. Our mission is to offer authenticity and exclusivity, always seeking a fair price for our customers"

and yet they offer a mobile phone contact number that doesn't work.

But "our mission is to offer authenticity" well offering authentic items would be a good start - hilarious.

Refund Policy states: " At Cilvie, your satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a 14-day money back guarantee" and yet I have been waiting for 22 days for a response so no doubt if they do bother to respond it will be a case of sorry but the 14-day money back guarantee has expired.

AVOID AT ALL COSTS UNLESS YOU ARE HAPPY TO PURCHASE COUNTERFEIT GOODS.

Absolute scam. Fake products and no recourse for refunds. Sent knock-off Ralph Lauren jumper, misleading as they advertise the brand on their site. Sent from China, Men's XL, has RL on the label and is just big enough for my 12 year old. Could take swindle on chin except for fact the jumper is already frayed down the line of the zipper. Unwearable - fake, fake, fake!!!!

Do not use these!! What a scam took 4 weeks to send the clothes they ignored all my emails and phone calls once klarna requested my money back they send them day after they come and iv never seen clothes as fake and shit in my life there shocking now iv tried to send them back there using excuses after excuses why they won't give me a return adress avoid at all cost !

I didn't want to put any stars. Ordered the items on the 11th December and have only just arrived and am absolutely disgusted with the items, stitching coming away, awful quality, the RL logo was obviously just copied and just stuck on and is not clear at all. False advertising as not the same as the picture description I ordered. Avoid using this company.

Awful quality.
Items not as described.
NOT genuine labelled products.

Been trying to make contact with the company no update on my order which was ordered in Nov for Christmas with no update or when it will be delivered.

Here on trustpilot this site have 0 stars but on the site have 4.5 stars, something is not allright.
I can’t attache a screenshot with that 4.5 stars.
I didn’t bougt something because I check before the trustpilot and is not the same and you can’t pay cash or rambrus at the transport or curier.
In the site description they says it is a market from 2002 and in 2013 start to be international shop but the internet adress https: // cilvie. com/ is created on 23.11.2024.
For me is seems to be fake/scam.
Take care guys!