cinch - Derby Superstore Reviews 

Efficient.

One week into having my new car and it’s been great. The customer service I received on the phone helping me find the right vehicle and helping me go through with the purchase made it smooth and easy, on day delivery couldn’t have been any easier with plenty of notice when it would be arriving and the handover being smooth as well. The guys I was dealing with on the phone and in person delivering was very nice and honest with everything.

Fantastic service.
I test drove various MG HS locally but none had exactly all the things that I wanted in one car. Looked on lots of sites but Cinch had what I wanted. I did phone them to talk over everything before parting with my money and then did the very smooth booking and was well informed right up until car was delivered. My car is perfect and so was the whole process with Cinch and will definately use them again.

The staffs were friendly and helpful, the entire process went smoothly.

Very responsive, friendly and efficient. The car I wanted was originally reserved, but then released. Your agent let me know ASAP and I bought it. They were very polite when each car I enquired about was sold and basically, the were fabulous ☺️ The delivery was brilliant and very insightful x

I was very happy with the service from Charlie, Jamie and everyone else. I was made very welcome and found the car I wanted. Would definitely use Cinch again. I like the straightforward approach and all of the options

After being messed about by Carsa, I got a valuation for my part exchange with Cinch. It seemed reasonable and I decided to give them a try.
Very glad I did. Really pleasant experience and no trying to tyre kick when I got there. Dealt with Laz, who was very pleasant and efficient. Highly recommended.

Please dont use.

Liars and time wasters.

Avoid if you dont want to be messed about and if there's a problem far too much time to get money back from them.

Avoid at all costs !!

Excellent service, Rayan the delivery driver was very helpful on arrival. Showed us all all around the car and informed us about everything we need to know

All round great service

Just the right amount of service. Friendly and helpful with out being to pushy.

Nina was really helpful and straight forward. This is the second car we have had through cinch Derby. Would definitely go back

Very efficient and helpful staff, Ian Neal was particularly helpful and got the whole pick up process done in 20 minutes

Purchased a Nissan Qashqai. Earliest delivery available was 6 days later. Day before delivery got a call saying there was an issue with the water pump so car won’t be delivered. A week later I was told their suppliers had sent the wrong part so had to wait. Part turned up 3 days later. Waited another 3 days only to receive a call this time saying our technicians haven’t fitted the part and don’t have an estimate to when it will be fixed! At this point I cancelled the order, it was almost at the 3 week point from purchase! Their customer service is not good enough as I had to chase for updates constantly as I was promised I would receive updatesI even sent a complaint and didn’t even get a reply! I was one of the unlucky ones but I would think twice about purchasing from Cinch if I was you!!

I cannot complain whatsoever about the whole purchase of my new Fiat 500. I did call Cinch a couple of times with various questions and all representatives were all very helpful and informative. I have no hesitation to purchase another car via Cinch.

After the issues with the first car and the hassle with changing to another car it was great to have Ian Neal greet us in Derby and take the stress out of the day. Ian handled all the admin and then spent the time to ensure we were happy with the car and knew all the controls before we left their depot. Many thanks Ian, it was your quality of service that got the 5 stars. Nick

Met with Ian neal to collect my car. Really friendly guy who helped with all questions and offered great advice

Many thanks to Ian and Nina at Cinch in Derby for such a professional service. Ian Neal was very polite and ensured we were confident in driving our Mini Cooper and was very knowledgeable.
Nina too is highly knowledgeable and very friendly and approachable.
If I could score you higher than five stars, I would.

Ian Neal was approachable and very professional. Shook my hand on arrival and was very polite. Asked us numerous times if we had any questions and made sure we had peace of mind before we left.

Good service, very helpful staff on phone,delivery driver was excellent has well, as i am a pensioner he set up my bluetooth on the car

Really positive experience- kept up to date with everything- car was delivered on time as stated with really good communication