I’ve ordered a pair of sunglasses 10 days ago and they still haven’t arrived, I’m not getting any updates on the tracking and I contacted them on instagram and TikTok and still nothing. I wouldn’t ord... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Beautiful sunglasses will definitely buy again from your guys, and excellent o deal with. Would definitely recommend Regards Darren
Ordered 2 pair of glasses which came in 2 days and came exactly as expected. Didn’t like 1 pair and they didn’t suit me, so got in contact with the company to create a return as I used an email I didn... See more
Company replied
I recently ordered two pairs of shades from Cinco and all I can say is… SUPERB 😎 from the quality of the shades which are spot on, to the fast delivery and turnaround. But also the communicatio... See more
Company details
Written by the company
Cinco Shades, where luxury meets affordability in the world of sunglasses, making a bold statement wherever you go. Experience the ultimate blend of fashion and value with us because style shouldn't cost a fortune.
Contact info
United Kingdom
- cincoshades.com
3.1
Average
92 reviews
Replied to 5% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ordered only received straps no…
Ordered only received straps no glasses! Don't reply to emails. Automated what's app said order fulfilled ...nope nothing. Do not answer phone! Furious
27 May 2025
Unprompted review
Reply from Cinco Shades
Hi Tessa,
Thanks for your review — we completely understand your frustration. We’ve checked our records but can’t find an order under your name.
Could you please DM us on Instagram or email contact@cincoshades.com with either your order number or the full name on the order? We’ll sort this out ASAP and include a 50% off code to apologise for the inconvenience.
ordered a pair of sunglasses on the…
ordered a pair of sunglasses on the 11th may tried to contact them had no answer my order number is 5970 i would like to know where my sunglasses are i also had no tracking number provided
20 May 2025
Unprompted review
Reply from Cinco Shades
Hi Marley,
Thanks for reaching out, and we’re really sorry you’ve had a frustrating experience. We’ve looked into your order (#5970), and it has been delivered — but it sounds like the tracking info wasn’t sent through properly. That’s on us.
Please DM us on Instagram or email contact@cincoshades.com so we can resend the tracking details and offer you a 50% off code as a gesture of goodwill.
Fantastic service
The shades are top quality for a great price, also a very fast and excellent service all round great experience.
8 May 2025
Unprompted review
Good price n quality also cheap but good
20 April 2025
Unprompted review
Top quality glasses
Top quality glasses. Couldn’t ask for anything better
20 April 2025
Unprompted review
Ordered 3 pairs of shades the other day…
Ordered 3 pairs of shades the other day all came within the week. Top notch service and top notch shades can’t beat it 👌
20 April 2025
Unprompted review
Seller was really personable and kept…
Seller was really personable and kept me informed of where my order was and when I would receive it. They offered a great range of products fit for any occasion.
Would definitely buy again as product exceeded my expectations
14 March 2025
Unprompted review
Order number 5520
I placed an order on the 1/4/25 and despite multiple emails to the company I still don't have the items I have ordered or a reply to any of the emails inquiring when my order will be sent.
The website states delivery in 4-7 working days
the delivery date was essential and they havent met it
Failure to deliver within a reasonable time and after the agreed deadline is a breach under the Consumer Rights Act 2015.
Time is essential. Please deliver the items I have ordered without undue delay.
12 April 2025
Unprompted review
Reply from Cinco Shades
Hi James,
Thanks for following up — we saw your earlier review and completely understand your frustration. We sincerely apologize that this situation has dragged on longer than it should have.
We’ve confirmed your order (5520) was shipped, but it sounds like the tracking update wasn’t shared with you — that’s our mistake. Please DM us on Instagram or email contact@cincoshades.com and we’ll immediately resend the tracking details, and if needed, re-ship at no cost.
As a gesture of goodwill, we’d also like to offer you a 50% discount code for your next order — we really do appreciate your patience and hope to make this right.
BEWARE! They don’t send orders.
Ordered on the 28th of September and still not received anything. Emailed them and messaged on instagram but no response which is funny because they reply to other people on here that didn’t receive anything saying to contact them lmao.
Will be charging back with bank.
8 October 2024
Unprompted review
Reply from Cinco Shades
Hi Luke,
Thanks for your review — we’re really sorry about the delay and any lack of communication on our end. We’ve double-checked and your order was fulfilled, so something may have gone wrong in transit or with notification.
Please reach out via DM on Instagram or email contact@cincoshades.com, and we’ll make this right with a 50% off code for your next order. Your support means a lot to us.
Terrible Customer Service
Bought two pairs of sunglasses waited over a week and half they finally say they arrived however not the case at all as they had sent them to a complete wrong address even though the shipping was right on the reciept then they don’t respond to any emails whatsoever
9 September 2024
Unprompted review
Reply from Cinco Shades
Hi Lucas,
We’re really sorry to hear about the mix-up with your delivery — we totally understand your frustration. We’ve looked into this and can confirm your order was delivered, but it sounds like there may have been a courier error with the address.
Please send us a DM on Instagram or email us at contact@cincoshades.com — we’d love to offer you a 50% off code for your next order to make up for the hassle.
I have only recieved one pair of…
I have only recieved one pair of sunglasses with no indication as to where the others would be paid for express delivery as well as needed them for a festival
15 August 2024
Unprompted review
Reply from Cinco Shades
Hi Thomas,
Sorry for delay on your order, please DM us or email us and we will send you a 50% discount code for this summer, thank you! 😎✅
Reply from Cinco Shades
Hi Matt,
Thanks, we appreciate it! 😎🤞✅
Great customer service
Great customer service, promised delivery on a date which was correct
2 August 2024
Unprompted review
Reply from Cinco Shades
Hi Owen,
So glad we could meet your expectations
👊😎👊
The sunglasses didn't arrive
The sunglasses didn't arrive. No tracking available.
30 July 2024
Unprompted review
Reply from Cinco Shades
Hi Gail,
Please contact us, we will resolve this right away
Thanks,
Mike 😎✅
Cinco Shades customer service
My item didn't arrive
My item didn't arrive, it said 4-7 days delivery and when I asked the automated system it said my order was furfilled all though I haven't recieved the order and they haven't responded to my email
30 July 2024
Unprompted review
Reply from Cinco Shades
Hi,
Please contact us so we can get this resolved for you!
Thanks,
Mike 😎✅
Cinco Shades customer service
Tops quality shades highly recommend
Tops quality shades highly recommend
28 June 2024
Unprompted review
Reply from Cinco Shades
Hey Sean,
Appreciate the feedback, and thanks again for your custom! 😎🤍
Reply from Cinco Shades
Hi Charlie,
Glad to hear you had a pleasant experience, thank you! 😎🙏
Glasses are amazing going on holiday…
Glasses are amazing going on holiday soon so definitely going there get more💯🔥
18 July 2024
Unprompted review
Greate service
I ordered 2 pairs of glasses, 1 came broken and I was sent a new pair after a day, Top service.
17 July 2024
Unprompted review
Reply from Cinco Shades
Hi Louie,
Top service is what we strive for! Glad we could meet your expectations 😎👌✅
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.