Cineworld Cinemas Reviews 172

Where do I even start?

Last year my and my partner received emails that the cineworld membership was going up in price and if we no longer wanted our membership we could cancel to not receive the new cost.

I proceeded to email to cancel both memberships and had to send numerous (around 5) emails to cancel it.

I got a generic email to confirm memberships had been cancelled. Then lo and behold I got charged for one membership in January.

I tried to call but they were utterly useless and kept saying they couldn't help and I would need to email. I emailed both customer service emails with all proof of correspondence (and unfortunately they don't chain emails and do they are all separate emails).

They then said (despite evidence), that I never emailed and even if I had I was too late to cancel, which makes so sense as:
A) it was part of their T&Cs due to the price increase that if I cancelled within a certain period I wouldn't be charged, which we did
B) one wasn't charged contradicting their reasoning

Now I just get generic replies that they have now cancelled it and that they won't refund for the false payment made in Jan.

Thier emails are rude, place fault on you and don't accept admin errors on their part.

Awful service, awful team. I will NEVER use cineworld ever again even if it was to be my nearest cinema.

I know they keep going into administration but stealing money and not refunding it is a new low for a company.

If I could give negative stars, I would.

I booked tickets online but unaware that I had the date wrong,so on arrival to the cinema I was informed of my mistake. I had to purchase another batch of tickets to see the film, I think it has been the costliest film I've ever seen at £168 pounds .I was informed by customer services i would not be refunded because I didn't view the film on the date booked. Customer services showed no care and dismissed me off the call without notice. I've learned my lesson, I'll not be using cineworld ever again .

Bought tickets online to see Avatar after waiting 12 years in anticipation. When the film started it was clear the aspect ratio/ size of the screen was too small. My husband left the film to enquire after it has started and was told there had been a problem with this screen/ projector lens for a while which impacted the size of the screen. This had been an ongoing issue and we were sold tickets without being told it wouldn’t be a full sized screen. The staff said it wasn’t going to be fixed until later in January, yet they continue to sell tickets full price and show the film on the screen that is too small without warning. The staff wouldn’t give us a refund as they said the tills couldn’t process it?

My husband and I were so disappointed that after waiting so long for this movie to be released, we didn’t get the experience we paid for and travelled over an hour to get.

The screen should have been closed or the tickets should have been discounted with a warning that the screen was far too small. It is absolutely outrageous that Cineworld would knowingly undersell people and is planning to continue to knowingly undersell people until the projector issue is fixed.

Bad and shocking customer service experience from Raj Khalid and Rachel Warwick hounslow Cineworld.

Ely, Cambs Cineworld
Superb staff, always helpful.they go above and beyond to make each visit enjoyable.
Watched live performance of La Traviata. Fantastic!!!
Paper handouts given by staff to enhance performance. Such a shame it wasn’t better supported, only a handful of people attending.
Thank you Cineworld for an amazing experience

very long queue for below par, mediocre snacks, expensive snack and then on top no salsa for the nachos. the seats are very small and uncomfortable

I had to give a one star cos there’s no options for a zero star.
The worse cinema ever. Staff was so rude. Not helpful. Everything we asked was pointed at and we had to walk out 20 minutes after film cos the air conditioning was on a low we nearly got frozen to
Death. No care from staff.
As for customers services in head office David the management was even worse.

Terrible

I went to the Leicester Square cube world yesterday and it was awful. Dirty seats, people were talking all the way through the film and no one cared.

Wouldn’t recommend at all

the only reason u got 1 star is i couldnt give none , iwas due to go see thor at the milton keynes cineworld on wed 20/07/22 with my daughter , i know was shut tuesday due to air con issues but was definetly not listed for closure on the 20th asi checked seat avalability on the morning of the 20th it was still allowing bookings as we wernt sure what screening we were going to we decided to do it on the day , when got there was shut same reason but no where was it advertised on their site we also missed out on the hotdog offer , oi complained on twitter and cineworld were hopeless beyond belief with there reply , i stuck by them through the pandemic to be treated so badly

For the love of God please update your online booking system so that it actually completes a transaction. Maybe upgrade your servers? The system acts like its going through then hangs after an eternity of "spinning" However if you then go back to try again, the seats you wanted are now blanked out as if sold.
Utter crap.

£4.80 for the smallest popcorn I have ever seen, absolutely disgusting, no milk for a milkshake even, seat was wet! Do better cineworld, will definitely be going to Odeon from now on!

I can honestly say that the whole experience was as it should.
As a 1st time cinema goer i found the booking online easy and when i got there the 3 staff i engaged with where polite and friendly.
All in all i would recommend 100%

Cineworld cardiff. Freezing cold and do brightly lit I could have read a magazine. Complained to the usher and he did nothing. Not a nice evening.

Crawley has Rude staff very arrogant and when reserving seats to watch a show my seat numbers wasn't there as they changed screen and i was not informed of the change of screen number as well as not offered help with a alternative seating i would be pretty much screwed if the show was fully booked after spending £45.75 for 2 tickets to see Little mix the last show.also the show wasn't shown on the time stated when i arrived inside the screen was blank for 30 minutes no wonder i stopped going to the cinema and next time i will.stick.to online streaming sites like netflix amazon and disney plus

Resigned up for unlimited, had a problem with the card not adding to my account, but was fixed and saw a film tonight, they helped me out on Facebook messenger within minutes, Be looking forward to seeing lots of films in the cinema I used to work at

I had a good experience; will return

I went to the cinema in Ashford Kent and booked a film for me and my partner and our 9 year old daughter. We had literally just got back from a trip to Scotland. We got to the cinema and I went to the concessions stall to get a couple of drinks and some snacks, when paying for the items I gave the staff member a Scottish £20 note to which the assistant said they would have to find out if they took that currency. I explained it was a Scottish £20 note and it had Stirling Pounds on the note and I had never known anyone to refuse them before. He came back and point blank refused to take the money which obviously upset my partner and my daughter. If this is the policy of the company then they should look at this problem and check the law. Then they should train there staff with the correct information as I am doubting weather I will take my custom back there again.

Absolutely terrible cinema.

Tried booking online for tickets over 2 days and kept getting all the way through and saying payment failed. No issue with the bank, have tried various cards and browsers. So have given up and chosen something else. Terrible website and when i called the agents aren't allowed to book over the phone either. How can you expect to make any money?? Won't be trying again in the future and will stick to your competitor Odeon.

Cant even book online. Website crashes and payment fails . I have checked with my bank and there is no problem with my bank account so it is an issue with Cineworld's website. Spent 3 hours on and off today trying to book. Just lost my custom as we will now make alternative plans now. Also wont let me remove payment method from account. Very poorly constructed website