While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
2.8
3 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Placed two separate orders with them, and on both occasions they emailed to state they were out of stock. Hugely frustrating. Hopefully it is not the norm and i was unlucky. Might be worth potential customers emailing/calling them before pacing an order.
Bought a Stone Island coat from there. When it arrived it was too small, so i returned it next day special delivery. The day after i sent an email that was ignored. Then when i rang them the guy i spoke to just kept fobbing me off with excuses like there were busy etc and they had lots of refunds to process. Iv heard this excuse many times. In the end i waited 5 working days and even then i had to ring up. This is more than there quoted 3 working days which was unacceptable. I think most of these companies are on a con to gain interest on your money while they have it so delay in giving a refund for as long as they can. My advice is go to the shop and try it on otherwise you could be in for a lengthy wait for your money back. Would never buy from again. And its not the first time this company has let me down.
I ordered a pair of shoes, which they were not able to find in their stock.
Even though I tried contacting the shop by mail two days after I placed the order and the order status was still "Processing" i got no answer about the specific status of my order. After two days more I contacted the shop by phone and was told, that they were going to investigate the specific order-status and call or mail me the day after.
The day after I did not have any respond from the shop and I therefore called them for an update. They told me that they were not able to find the shoes and that I had the possibility of purchasing something else or have a refund.
It is fair to have some errors in the stock, but then you have to immediately inform your customer, when you were aware of the problem - and maybe in such situation it would be a good idea to offer some kind of discount on purchase of other things in order to show some apologizing behavior.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
