Has to be the worst home ev charger ever. Its in or iff you can't use solar .. you cant change or regulate the chsrge speed.. its an expensive wall box that it. Yhere sre far better ev chargers.... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I am so glad i recently chose to buy from Ctia EV and the reputed British company. CITA EV, has left me incredibly impressed. The charger features a superb design that expertly combines form an... See more
Company replied
RECOMMENDED! Previously I had my EV charger on plug and play. I was contacted by the CITA team who informed me about the app features, and who then came and helped me set up my charger and app. Using... See more
Company replied
I moved into a new property and had no idea how to work the existing charger. The support team were exceptionally helpful and got me up and running within just a few minutes. I found them to be so res... See more
Company details
Written by the company
CITA EV is innovating towards powering a green future. We bring to you an electric vehicle charging experience that is simple, safe and smart. Our innovative design has made our product into a compact unit that is easily installable at homes and businesses alike. A team of experts have put their best tech minds together at CITA EV to make the communication between you and your charger as easy as possible. We have developed an application for the same that ensures maximum charging capability with minimal effort.
Contact info
52 Deerdykes View, Westfield Park, Cumbernauld, G68 9HN, Glasgow, United Kingdom
- info@citaevcharger.co.uk
- citaevcharger.co.uk
4.4
Excellent
94 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 33% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Thank you
Thank you, Ryan,
Helped me reset my charger and is upgrading the software to make wifi settings easier to change.
Definitely felt like I was speaking to someone who understood my issue and was quick to assist.
20 January 2024
Unprompted review
Reply from CITA Smart EV Charger
Thank you - and great to hear this!
Ryan’s the kind of person who stays with a problem until it’s fixed, so we are glad his guidance and quick action made the difference. We’ll keep rolling out software improvements to make Wi-Fi setup even easier, and your feedback helps us prioritise the right fixes. If you need anything else, drop us a line at supportuk@citaevcharger.co.uk - we’re always here to help.
Ryan helped me update my wifi
Ryan helped me update my wifi - he was very patient and very quick to communicate the next steps with me when I made a mistake.
I am so glad I chose CITA, the customer service is incredible
19 January 2024
Unprompted review
Reply from CITA Smart EV Charger
Thank you for sharing your experience!
We’re so pleased to hear that Ryan guided you patiently through the Wi-Fi update and kept communication clear and quick, even when things didn’t go to plan at first. That patience and support are exactly what we aim to deliver at CITA EV Charger.
We’re also delighted to know you feel confident in choosing CITA. The trust you place in us means everything. Your kind words about our customer service are a real motivation for our whole team, and we’ll continue working hard to deliver the same level of care every time.
I would like to extend my appreciation…
I would like to extend my appreciation for Mr.Ryan who support me to sort out the issue for charger and configuring my account
Thanks a lot
Ali from Dubai
14 January 2024
Unprompted review
Reply from CITA Smart EV Charger
Thank you, Ali, for sharing your experience from Dubai.
We’re so glad to hear that Ryan was able to support you in resolving the charger issue and configuring your account. At CITA EV Charger, we take pride in providing dedicated and reliable assistance, and it’s great to know Ryan’s efforts made the process smooth for you. We truly appreciate your trust and look forward to supporting your EV journey in the UAE.
Excellent producy with great design and…
Excellent producy with great design and finishing
3 January 2024
Unprompted review
Reply from CITA Smart EV Charger
Thank you for your feedback! We’re delighted to hear you’re happy with the design and finishing of your CITA EV Charger. Alongside performance, we put a lot of thought into the look and build quality of our products, so it’s great to know it stands out for you. Your appreciation means a lot to us!
Best Cita support person I have dealt…
Best Cita support person I have dealt with, would greatly appreciate if I could have Ryan’s assistance with future jobs. Excellent work!!’
13 December 2023
Unprompted review
Reply from CITA Smart EV Charger
Thank you for your kind words!
We’re thrilled to hear that Ryan made such a strong impression with his support and expertise. He’s a valued member of our team, and we’ll make sure he knows how much his help has meant to you. We’ll continue to ensure you receive the same level of excellent service on all future jobs with CITA EV Charger.
Amazing Support Experience in years
At first, I didn't anticipate getting a response from CITA within 48 hours because it was the weekend. But to my pleasant surprise, the local representative promptly answered my call and transferred me to a support personnel named Ryan in the UK. Another unexpected thing was that Ryan immediately started communicating with me and assured me that we would work together to resolve the issue. Not only I liked his confidence but his positive approach to the matter was remarkable. He updated the charger and provided such clear instructions that I believe even a 5 grader can work with this guy. I am so impressed with Ryan especially his patience while fixing my problem. Guys like him are assets to any company. Thank you CITA and thank you very much Mr. Ryan for a supporting me today. I couldn’t ask for more.. thank you - Shahzad
25 November 2023
Unprompted review
Reply from CITA Smart EV Charger
Thank you, Shahzad, for sharing such a thoughtful and detailed review.
We’re delighted to hear how smoothly your support experience went, even over the weekend. It’s great to know that our local representative connected you straight away and that Ryan in the UK was able to guide you with confidence and patience.
Your kind words about Ryan’s clarity, professionalism, and positive approach mean a lot. He truly is an asset to our team.
We’ll be sure to share your appreciation with him.
At CITA EV Charger, our goal is to make every customer feel supported, no matter when or where they reach out. We’re so pleased we could resolve your issue quickly and leave you with peace of mind. Thank you again for your trust.
Very happy customer
I contacted several EV chargers suppliers before choosing CITA EV and I don’t regret. Excellent end to end service. The actual charger looks very smart and sleek, application friendly to use. We only had a tiny issue with the delivery time.
1 November 2023
Unprompted review
Reply from CITA Smart EV Charger
Thank you for sharing your experience! We’re thrilled to know you chose CITA after considering several other EV charger suppliers, and even happier that you feel confident with your decision.
It’s great to hear you’re enjoying both the smart, sleek design of the charger and the ease of using the app.
We appreciate your patience with the small delay in delivery and are glad everything else - from service to product performance met your expectations. Your feedback motivates us to keep improving and delivering the best possible end-to-end experience for our customers.
Thank you for trusting CITA EV Charger!
Information well-written
This is a new topic for me and I was able to understand with ease what the brand is talking about through their website.
23 October 2023
Unprompted review
I am really impressed by the…
I am really impressed by the professional team of Cita UAE especially Mark who is always helpful and supportive.
I would highly recommend Cita EV solutions.
6 February 2023
Unprompted review
Reply from CITA Smart EV Charger
Thank you for your kind words!
We’re delighted to hear that our UAE team, and especially Mark, has made such a positive impression with their professionalism and support. We’ll be sure to share your appreciation with him. Recommendations like yours mean a lot to us, and we’re committed to continuing to deliver reliable EV solutions and outstanding service in the UAE.
CITA Chargers are efficient
CITA Chargers are efficiently working in our all government projects. Better service and quick response specially Mr Mark.
Deliverance on time.
20 October 2023
Unprompted review
Reply from CITA Smart EV Charger
Thank you for sharing your feedback!
We’re proud to know that CITA Chargers are performing efficiently across your government projects. Timely delivery, reliable service, and quick response are standards we always strive to maintain, and it’s wonderful to hear Mark has been able to support you consistently.
We truly value your trust and look forward to continuing this partnership on future projects as well.
Great product
Great product. Me and My Tesla liked Cita alot.
The after sale service did installation the next day of order placement.
20 October 2023
Unprompted review
Reply from CITA Smart EV Charger
Thank you, Umair, for sharing your experience!
We’re thrilled to hear that both you and your Tesla are enjoying your CITA charger. It’s especially rewarding to know that our after-sales team was able to handle your installation the very next day after your order. Speed and reliability are exactly what we aim to deliver.
Your kind words motivate us to keep raising the bar, and we look forward to powering many more of your journeys ahead.
Fantastic product
Fantastic product, well made and is fully programmable for different charging requirements.
Great product on all aspects.
13 October 2023
Unprompted review
Reply from CITA Smart EV Charger
Thank you for your feedback!
We’re delighted to hear that you’re impressed with the build quality of your CITA charger and its fully programmable features. Flexibility for different charging requirements is exactly what we designed it for, so it’s great to know it’s meeting your expectations. Your appreciation for the product as a whole means a lot to us, and we’ll keep working hard to deliver the same quality and reliability in every charger.
A great charger
A great charger, the staff from start to finish were amazing, all questions and worries were addressed making me feel reassured.
Would highly recommend this company.
18 October 2023
Unprompted review
Reply from CITA Smart EV Charger
Thank you for sharing your experience with us!
We’re so pleased to hear that from start to finish, our team was able to answer all your questions and put your mind at ease. At CITA EV Charger, we know that buying and installing an EV charger is an important decision, so making sure every concern is addressed is something we take very seriously.
Your kind words and recommendation mean a lot to us. We’re delighted that you’re enjoying your CITA charger, and we’ll continue working hard to deliver the same level of reassurance and support to every customer.
CITA Smart EV Charger
A compact and modern unit with an excellent fast charge time. The service was first class and the application really simple and intuitive. An overall great product.
18 October 2023
Unprompted review
Reply from CITA Smart EV Charger
Thank you for your feedback!
We’re thrilled to hear you’re enjoying the compact and modern design of your CITA charger, along with its excellent fast charge time. It’s also great to know that both the service and the app met your expectations.
Simplicity and reliability are exactly what we strive for.
Your kind words about the overall product mean a lot, and we’ll continue working hard to deliver the same standard of quality for every customer.
Great product
2 things I was impressed by:
1.service level What a fantastic support online. Amazing service.
2. app: I was somewhat apprehensive at the beginning to have to use the app as experience from similar apps, as I thought it was going to be complicated and stressful but absolutely the opposite. Such an easy app to use, its functionality is simple and aimed at non technical people like me
3 October 2023
Unprompted review
Reply from CITA Smart EV Charger
Thank you for your kind words and detailed feedback!
We’re so pleased to hear that both the service and support stood out to you as fantastic. It’s also great to know that the CITA app exceeded your expectations - our goal has always been to make it simple, intuitive, and stress-free, even for non-technical users.
Your experience reinforces exactly what we strive for: reliable products, clear technology, and responsive support.
We truly appreciate your trust and recommendation, and we’ll continue working hard to make every aspect of your charging journey this easy and positive.
I am so glad i recently chose to buy…
I am so glad i recently chose to buy from Ctia EV and the reputed British company.
CITA EV, has left me incredibly impressed. The charger features a superb design that expertly combines form and function. It is not only beautiful to look at, but it also works remarkably well.
Due to the incredible charging speed, my electric car gets a quick charge. I appreciate the attention that went into making sure charging is quick and easy.
15 October 2023
Unprompted review
Reply from CITA Smart EV Charger
Thank you for your thoughtful review!
We’re delighted to hear that choosing CITA EV has left such a positive impression. Our goal has always been to create chargers that combine great design with outstanding functionality, so it’s wonderful to know the look, performance, and ease of use all stood out for you.
We’re especially glad you’re enjoying the fast charging speed. It’s one of the key ways we aim to make EV ownership more convenient and stress-free. Your appreciation motivates our team to keep raising the bar, and we look forward to powering many more of your journeys.
Impressive performance with CITA EV Charger
I recently purchased the CITA EV Charger from the reputable British company, CITA EV, and I must say, I'm thoroughly impressed. The charger boasts an exceptional design that seamlessly blends form and function. Not only is it aesthetically pleasing, but its efficiency is remarkable.
The charging speed is impressive, providing a rapid charging experience for my electric vehicle. I appreciate the thoughtfulness put into the design, ensuring a hassle-free and quick charging process. The convenience it offers is unparalleled.
Furthermore, the service provided by CITA EV was highly professional. They demonstrated great expertise and were readily available to assist with any inquiries or concerns. The overall experience was smooth and efficient, reinforcing my confidence in the CITA EV brand.
In conclusion, the CITA EV Charger has exceeded my expectations with its outstanding design and rapid charging capabilities. Coupled with the excellent service provided by CITA EV, this charger is a reliable and top-notch choice for anyone seeking a premium charging solution for their electric vehicle. Highly recommended
5 September 2023
Unprompted review
Reply from CITA Smart EV Charger
Thank you for such an outstanding review and for trusting CITA EV Charger.
We’re delighted to hear how impressed you are with both the design and performance of your charger. Creating products that combine sleek aesthetics with practical, reliable functionality is always our goal, and it’s great to know the fast charging speed and hassle-free experience have exceeded your expectations.
We also appreciate your kind words about our service team. Professional guidance and support are central to what we do, and we’re pleased that our team can make your journey with CITA EV smooth from start to finish.
Your recommendation means a great deal to us, and we’ll keep working hard to deliver premium charging solutions backed by excellent customer care.
You need the best
You need the best for the greener experience then choose The CITA EA Charger .You know it makes sense
14 October 2023
Unprompted review
Reply from CITA Smart EV Charger
Thank you for your kind words!
You’re absolutely right - making the switch to a CITA EV Charger is a smart choice for anyone who wants a greener, more sustainable future. We’re proud to deliver chargers that combine reliability, innovation, and ease of use, so every EV driver can charge with confidence. Your support means a lot to us, and we’ll keep working hard to provide the very best in both products and service.
I have had the most appalling experience!!
I have had the most appalling customer service from this company.
They sold their units via a uk Partner who in turn contracted the installation with an electrical company. The cost of the units where paid for and the grant was collected, however CITA states a year later they where not paid for the units by their business partner!!!
The end result myself as the end user has had two of our units disconnected from the network despite the fact we have paid for them. It has taken six months before CITA tried to reconnect the unit with apologies finding there is a technical fault with both units now they refuse to replace the units, saying that given time they will fix them, and they will not replace them as their business partner has not paid for them!!!
I spent an hour trying to fix them with an engineer today, resulting in getting wet in the rain and still no units working.
I have been working with the uk office based in Scotland and had nothing but mixed promises still leaving me without a working solution, looking like I simply have to ask the electrical contractor to fit two reputable units from a reliable company! At a further cost to myself.
I would not recommend anyone deals with this company unless you are happy to be disappointed like I have been.
In terms of customer service they are appalling !!!
I can’t comment on the units as they have not worked for six months !!!
As for the three year warrentee this is not worth the paper it is written on as there is no uk engineers relying on the good will of the installer to resolve a problem with no back up from the company as they have no intention or replacing faulty units!!!
Updated 15th October 2023 by customer.
These units have now been repaired and have been working since September 2023. It transpires that the fault was caused by an issues caused with the software following the unit’s being taken offline by CITA. Only time will tell if these units will continue to work through the warrantee period. Unsure who will support them physically in the UK should there be a mechanical failure as the only support is phone support from abroad !
2 August 2023
Unprompted review
Reply from CITA Smart EV Charger
Thank you for your feedback. We understand this review relates to an issue you experienced in the past, which our technical team has since resolved. We’re pleased to note that your chargers have been working reliably ever since, and we appreciate your patience while we addressed the matter.
If you ever encounter any concerns in the future, our 24×7 appointment-based support remains available via email, website live chat, and WhatsApp to assist you quickly.
We value your continued trust in CITA EV.
Kind regards,
CITA EV – UK Technical Support Team
First I would like to thanks the…
First I would like to thanks the technician that helped me to connect my charger.
Great help, know their stuff.
22 May 2023
Unprompted review
Reply from CITA Smart EV Charger
Thank you for your kind words!
We’re delighted to hear that our technician was able to guide you through the setup and get your charger connected. Having a knowledgeable team on hand to support our customers is something we take pride in at CITA EV Charger.
We’ll make sure your appreciation is passed on, and we look forward to supporting you whenever you need us again.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.