The content was presented well and it was good to include questions + interactions as it went along. It would have been better if the first mock didn't include questions that had already been asked b... See more
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With Menopause and Fibro, my brain is currently complete mush! But, I found this really easy to follow, the presenter was fabulous, and it felt quite 'personal' and engaging... rather than hav... See more
Company replied
I liked how the course was broken down. I enjoyed hearing the trainer talk through the content and at times having to complete interactive tasks to check understanding. I also liked that each section... See more
Company replied
It has been lovely to deal with Citi and their team on more than one occasion over some online training for courses for our business. They are a pleasure to deal with and the courses were of high qual... See more
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Company details
Written by the company
We enable and support organisations and leaders to deliver valuable change through effective decision making and change / programme / project management to create and influence an ethical and sustainable future. Our mission is to truly make a difference to an organisation’s ability to deliver and embed change. We don’t just provide training – we educate by transferring our skills, knowledge and expertise in ways that are effective to a client’s culture, work practices and organisation.
Contact info
United Kingdom
- citivirtual.co.uk
4.4
Excellent
64 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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The content was presented well and it…
The content was presented well and it was good to include questions + interactions as it went along. It would have been better if the first mock didn't include questions that had already been asked but asked new questions that encourage the learner to revise other aspects of the syllabus.
15 December 2025
Easy to use!
Easy to use platform, reasonable price, helpful resources laid out clearly.
5 February 2026
Unprompted review
Horrible experience have to complete…
Horrible experience have to complete this garbage training and the website says “sorry this email is already used” when I hit reset my password “sorry this username doesn’t exist” ?!!!!!! after it provided it to me. What is this?? Huge waste of my time. Never using again 0/10 will not recommend to anyone!!! If you want people to use this i recommend making it useable first.
2 February 2026
Unprompted review
Reply from CITI Virtual Learning
Hi - we are truly sorry to hear you had a poor experience. Our LiveChat is rated Excellent and typically replies within 72 seconds if you would like to try again https://lc.chat/qb/9206315
You didn't respond to our request for more information to help you, so we can't identify if you are a customer as we would gladly refund you if you are unable to access your learning. We have successfully accredited nearly 50,000 project / programme / change managers over the years, with over 6,000 of those using our new learning platform which was launched in 2021.
From your comments it looks like you were not able to log on, so I am not sure how you were able to ascertain that the training was garbage. I'm sorry that you feel you have to complete the accreditation - studies have shown that accreditation helps individuals to deliver more successful projects, have better career prospects, see a greater salary potential, and hold globally transferrable skills.
Our company owner and CEO, Kalpna, would be happy to discuss your issues personally if you could get in touch via support@citi.co.uk or telephone on +441908283600
Best wishes from the CITI Virtual Learning Team
Good E-Learning
Providing the participant reads the study guides I would say the information is very clear (all be it the BoK is very wordie), The voice over is clear & questions at the end of each section appreciated. It might help to have a couple of extra interactive sections to link possible job titles to roles and responsibilities to help the learner visualize who the roles typically sit with in practice or tie in each section into the bigger picture to help understand and remember the flow of events and how it links together.
30 January 2026
Unprompted review
Reply from CITI Virtual Learning
You achieved a good score on your examination - you are a conscientious learner! Thank you for such a positive review, you should perform well on the next level APM PMQ!
Best wishes from the CITI Virtual Learning Team
great learning platform and content
great learning platform and content. covers every aspect
11 January 2026
Unprompted review
Reply from CITI Virtual Learning
Thank you for providing a glowing review :)
I hope you achieved your goals with our learning platform and go on to do great things!
Best wishes from the CITI Virtual Learning Team
Great teacher
8 January 2026
Unprompted review
Reply from CITI Virtual Learning
Thank you for providing such a positive review!
Please let us know if there is anything else we can help you with in the future.
Best wishes from the CITI Virtual Learning Team
Great learning platform!
Great learning platform. I completed (and passed) the APM Project Fundamentals Qualification and received great support throughout from members of the CITI Virtual Learning team. Really recommend if you're looking for curricular activities in work (or beyond!).
21 October 2025
Unprompted review
Reply from CITI Virtual Learning
Thank you for taking the time to leave a positive review - I have shared your feedback with the team :)
It was a pleasure helping you to gain your new accreditation, hopefully you should have received your certificate by now - and we look forward to assiting you in the future with your project management career.
Best wishes from the CITI Virtual Learning Team
Little difference to a cheaper APM study guide
No feedback about what went wrong, but more about value for money. Also studied with the official APM study guide and I did not feel I got substantial value from this virtual learning to justify the cost compared to reading the textbook. Interactive exercises were advertised, but were few and far between. Flashcards can now be provided by Google or ChatGPT.
-
Edit in reply to comment from Citi:
Thank you for your congratulations!
If the goal is to be independent of any study guide, then you succeed very well. In this case, my employer had already bought me the study guide so having gone through it and then the virtual learning it struck me that it's more cost effective to now use the study guide. That being said, the wording was more approachable in your virtual learning and some of your diagrams more digestible. Given your response and aims I have amended my score to reflect this.
15 October 2025
Unprompted review
Reply from CITI Virtual Learning
Congratulations on passing your APM examination with a very strong score of 81%!
Thank you for sharing your feedback. We’re truly sorry to hear that your experience didn’t meet expectations. Your comments about value for money, the limited interactive exercises, and the lack of substantial differentiation from the official APM Study Guide are very important to us. Our offering existed before the APM PFQ Study Guide, as our learning is intended to make you a better project manager - not just learn the syllabus.
We aim to provide cost-effective yet engaging and practical learning experiences, and it’s clear we fell short in your case. Our eLearning is designed to be stand-alone, meaning you do not need to purchase any other books or material like the APM Body of Knowledge or APM PFQ Study Guide. We agree that if you like reading books / eBooks, the eLearning would not add substantial value.
We offer more than just reading a book - I'm sure you found our LiveChat support services are more responsive than the APM, and our ability to schedule your examination quickly and easily.
Best wishes from the CITI Virtual Learning Team
In-depth course covering all topics…
In-depth course covering all topics required. However, its made confusing by the narrator's speech not corresponding to the on screen text, which confuses matters. Whilst they both explain what is going on, they explain it differently, making it difficult to listen and read at the same time, or do one or the other then try and cross-reference the two different explanations together. The voice over should match the text displayed, then if they wish to explain it further or give examples, then do so.
14 October 2025
Unprompted review
Reply from CITI Virtual Learning
Sorry to hear that the on screen text did not match the narration - we do try to fit as much information into our eLearning as possible, without just being a "chalk and talk" training organisation.
I have provided your feedback to the developers and tutor for future releases, best wishes from the CITI Virtual Learning Team
Personable Presenter, loads of Study Help, great course!
With Menopause and Fibro, my brain is currently complete mush! But, I found this really easy to follow, the presenter was fabulous, and it felt quite 'personal' and engaging... rather than having a 'bot' reading a PowerPoint....
The help and study guides, brilliant!
Yes, it took me the full year due to personal issues and work commitments, but I got it done! Sat my exam on Friday 10th Oct, and (as long as I had the cameras set up correctly on Proctor!) I have a 'Pass' pending invigilation.
Thank you so much!
10 October 2025
Unprompted review
Reply from CITI Virtual Learning
Thank you for providing such a lovely review - I have shared your feedback with the team who really appriciated it :)
Congratulations for getting back on it, and passing your examination first time - well done!
Best wishes from the CITI Virtual Learning Team
Suggestion:
Suggestion:
Adding a subtitle for the videos.
Adding a speed option for the videos.
7 October 2025
Unprompted review
Reply from CITI Virtual Learning
Thank you for taking the time to provide a positive review - you should be able to enable Closed Captions using Google Chrome. Thank you for the feedback - we will include captions and speed options in future releases.
Best wishes from the CITI Virtual Learning Team
Simple yet Informative
The notes and the modules were designed very well and were very engaging.
3 September 2025
Unprompted review
Reply from CITI Virtual Learning
Thank you for taking the time to provide a positive review - it means a lot to us! Please get in touch if you need anything else :)
Best wishes from the CITI Virtual Learning Team
Great customer service!
Really easy to get in contact with via webchat and resolved my problem in minutes
26 August 2025
Unprompted review
Reply from CITI Virtual Learning
Thank you for taking the time to provide a positive review - it means so much to us! Please get in touch if you need anything else :)
Best wishes from the CITI Virtual Learning Team
I booked a course in 2021
I booked a course in 2021. My next career step. I became ill and never got around to finishing.
It is 2025, i am not fully better (lost a child went mad) but am better.
The course is still there… i can still do it…. I am happy for a moment today.
26 August 2025
Unprompted review
Reply from CITI Virtual Learning
Thank you for sharing your story. I'm truly sorry to hear about the challenges you've faced - your strength in the face of such profound loss is moving.
It’s inspiring to know that despite everything, you’re finding moments of hope and looking ahead to completing your course. That spark of happiness you felt is no small thing - it’s a sign of your resilience and courage.
Please take things at your own pace. Your journey matters, and it’s okay to take things one step at a time.
Best wishes from the CITI Virtual Learning Team
Very happy with my course experience
Very happy with my course experience. CITI virtual learning offer an online platform that makes distance study very straightforward. Each module was supplemented with a lecture and study notes. I found it easy to structure my learning and block time. When it came to booking the exam, it was easy to contact the operations team who were at hand to answer my questions and provide me with information needed.
For those considering taking the APM foundations course via distance learning, I would definitely recommend CITI virtual learning.
10 July 2025
Unprompted review
Reply from CITI Virtual Learning
Great score on your examination - you clearly studied the material thoroughly! Thank you for such a glowing review, you should do well on the APM PMQ when you are ready :)
Best wishes from the CITI Virtual Learning Team
Excellent course
The training programme was excellent- delivered at the appropriate pace, the correct level of detail and was in plain English. The resources were helpful and again, clear and concise.
21 March 2025
Reply from CITI Virtual Learning
Thank you Victoria for providing such a glowing review - you clearly studied well as it shows in your official APM examination score!
Best wishes from the CITI Virtual Learning Team
Great module
Great module, looking forward to the exam. Would ask that some content is slowed down when longer text/content is required for learning
18 May 2025
Unprompted review
Reply from CITI Virtual Learning
Thank you for providing a positive review - we will be updating the course soon, so I will make sure your feedback is incorporated into the new version.
Best wishes from the CITI Virtual Learning Team
great service to get access reinstated…
great service to get access reinstated and new material added-excellent
7 February 2025
Reply from CITI Virtual Learning
Thank you Iain for providing a positive review - the new APM PMQ syllabus is showing an improved pass rate.
Best wishes from the CITI Virtual Learning Team
Really good videos and study material
Really good videos and study material, helped me pass my exam
13 January 2025
Reply from CITI Virtual Learning
Thank you for providing a positive review - great score on your official APM examination, well done :)
Best wishes from the CITI Virtual Learning Team
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