I needed to change the date of birth on my ticket with two different airlines, as well as resolve an issue regarding a stroller. At CitizenPlan, they responded to my first inquiry within 8 hours, and... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I honestly can’t thank this company enough. They completely took away the biggest headache I had with my stuck reservation — fast, professional, and genuinely helpful. If you ever find yourself stress... See more
Company replied
Excellent CS! Never heard of that flight agency and accidentally booked a trip via a large travel agency with them. Accidentally because I booked the wrong date. Citizenplanes page stated "genera... See more
Company replied
Booked 8 tickets with a family through citizen plane. Just like anyone i was quite hesitant when the booking was made as the credit card got blocked and didn't get a confirmed PNR however the CP team... See more
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Company details
About CitizenPlane
Written by the company
CitizenPlane provides discounted fares on a selection of flights across the world.
If you have any question regarding a booking with us or if you want to make a claim, please contact us first by email on: CONTACT@CITIZENPLANE.COM.
All emails are read and answered within 24 hours.
Contact info
Paris, France
- contact@citizenplane.com
- citizenplane.com
4.6
Excellent
2K reviews
Replied to 80% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from CitizenPlane
Hello,
We’re sorry to hear about your experience. Please note that we are not eDreams, and we recommend contacting them directly for any issues related to their services.
Kind regards,
Your CitizenPlane Support Team ✈️
I needed to change the date of birth on…
I needed to change the date of birth on my ticket with two different airlines, as well as resolve an issue regarding a stroller. At CitizenPlan, they responded to my first inquiry within 8 hours, and to my subsequent questions almost instantly. With the second company—I won’t mention its name—I waited over 48 hours for a response... Thank you for the excellent support! I’ve never seen anyone respond to questions so quickly.
16 March 2026
Reply from CitizenPlane
Hello,
Thank you for your feedback!
We’re thrilled to hear that our team was able to assist you so quickly with changing your date of birth on your tickets and resolving the stroller issue. Providing fast and reliable support is very important to us, and it’s wonderful to know we could make your experience smooth and stress-free.
We truly appreciate your kind words and are glad we could help when it mattered most!
Kind regards,
Your CitizenPlane Support Team ✈️
I'm angry that on an 11 hs flight the…
I'm angry that on an 11 hs flight the entertainment was off. We could not view films on that very long flight, it was very boring! Normally has long flights entertainment and normally we get a meal and a drink included. Nothing. On the booking site was no information about this and no option to book a meal!
But if you mail them for flight information they answer very quick.
16 March 2026
Reply from CitizenPlane
Hello,
Thank you for sharing your feedback regarding your recent flight.
We completely understand how frustrating it can be when a long flight does not meet expectations, especially in terms of onboard entertainment and included meals.
We would like to clarify that we are an intermediary and are not responsible for the airline’s onboard services or what is included with your ticket. These elements are determined solely by the operating airline.
That said, we’re glad to see that our support team was able to assist you promptly by responding to your emails and providing your PNR, along with guidance on how to add additional services where available.
Thank you for your understanding, and we hope to assist you again in the future.
Kind regards,
Your CitizenPlane Support Team ✈️
Reply from CitizenPlane
Hello,
Thank you for your feedback!
We’re delighted to hear that you highly recommend our service and that you appreciated our customer service and prompt responses. Providing quick and helpful support is something we truly strive for every day.
Kind regards,
Your CitizenPlane Support Team ✈️
Excellent!
21 March 2026
Reply from CitizenPlane
Hello,
Thank you very much for your comment!
We’re delighted to hear that you found our service “excellent.” It’s always a pleasure to provide our customers with fast and reliable support.
Kind regards,
Your CitizenPlane Support Team ✈️
Got no e-ticket number- still flight worked
First time i booked over a cheap website « last minute.com » , i just received s psydo booking reference, with which the airline was unable to find my booking- even not with names.
So i got very confused and worried and reached last minute and citizenplane customer care- and they said everything will be alright. And actually my flight went smoothly.
So, first I recommend you to not book over edreams or last minute, but if you like me don’t get a e-ticket number, don’t worry.
14 February 2026
Reply from CitizenPlane
Hello,
Thank you for your feedback!
We understand how confusing and stressful it can be not receiving an e-ticket number, especially when the airline is unable to locate your booking at first. We’re really glad you reached out to both support teams and that we were able to reassure you during that moment of uncertainty.
Most importantly, we’re happy to hear that everything went smoothly in the end and that you were able to take your flight without any issues. Your experience is very valuable and will certainly help other travelers who might find themselves in a similar situation.
Kind regards,
Your CitizenPlane Support Team ✈️
Very quick answer and quick processing…
Very quick answer and quick processing my request.
18 March 2026
Reply from CitizenPlane
Hello,
Thank you for your feedback!
We’re so pleased to hear that you received a quick response and that your request was processed promptly. Providing efficient and reliable support is very important to us, so it’s great to know we met your expectations.
Kind regards,
Your CitizenPlane Support Team ✈️
Super super super
11 March 2026
Reply from CitizenPlane
Hello,
Thank you, thank you, thank you!
We really appreciate your enthusiastic review. It means a lot to know that you had such a positive experience with our service.
Kind regards,
Your CitizenPlane Support Team ✈️
Good Service Overall Despite Baggage Fee Issue
Everything went smoothly until I had a problem afterwards at the baggage drop-off point because the airport's system didn't show that I had already paid the extra fee for baggage drop-off. Annoyingly, I had to pay the extra fee on site. I then reported it to Citizen Plane via email with photos of the receipt, flight ticket, and, previously, the booking confirmation. It was resolved quickly. However, I communicated in English from the beginning, so I can't say what it's like if you contact them in German. In my case, everything I contacted Citizen Plane about via email was taken care of, and I received a prompt response.
11 March 2026
Reply from CitizenPlane
Hello,
Thank you for sharing your experience with us.
We’re sorry to hear about the issue you encountered at the baggage drop-off point, but we’re glad that our team was able to resolve the matter quickly once you contacted us. It’s also reassuring to know that your requests were handled promptly by email throughout the process.
Kind regards,
Your CitizenPlane Support Team ✈️
Efficient and helpful booking change
Our booking in Egypt needed to be changed. We got in touch with an agent (Nadir) for Citizenplane. They got back to us, passed our issue to the airline, and made the necessary changes quickly, while keeping us reassured.
18 March 2026
Unprompted review
Reply from CitizenPlane
Hello,
Thank you for your feedback!
We’re very pleased to hear that Nadir and our support team were able to assist with your booking change in Egypt quickly and keep you reassured throughout the process. It’s wonderful to know that the issue was handled smoothly and efficiently.
Kind regards,
Your CitizenPlane Support Team ✈️
The reactivity
16 March 2026
Reply from CitizenPlane
Hello,
Thank you for your feedback!
We’re glad to hear that you appreciated the reactivity of our support team. It’s great to know that our quick responses made your experience smooth and easy.
Kind regards,
Your CitizenPlane Support Team ✈️
Helpfull and fast Support
I had an issue with an airline and the support helped me and even got a free refund for me.
12 March 2026
Reply from CitizenPlane
Hello,
Thank you for your feedback!
We’re thrilled to hear that our support team was able to assist with your airline issue and even secure a free refund for you. It’s great to know that our help made a positive difference to your experience.
Kind regards,
Your CitizenPlane Support Team ✈️
Swift and personal response
12 March 2026
Reply from CitizenPlane
Hello,
Thank you for your feedback!
We’re glad to hear that you received a swift and personal response and that our support met your expectations.
Kind regards,
Your CitizenPlane Support Team ✈️
Reply from CitizenPlane
Hello,
Thank you for your great feedback!
We’re very happy to hear that you were satisfied with the fast response and our service, and that your issue was resolved quickly and easily.
Kind regards,
Your CitizenPlane Support Team ✈️
Fast service
My misspelling of the passenger's name had been corrected imsdiately without any discussion or problems. Thanks, I'm very pleased.⁰
9 March 2026
Reply from CitizenPlane
Hello,
Thank you for your kind feedback!
We’re very happy to hear that your request was handled quickly and smoothly, and that the correction of the passenger’s name was made immediately without any issues.
Kind regards,
Your CitizenPlane Support Team ✈️
Excellent service with quick reply and…
Excellent service with quick reply and assistance
9 March 2026
Reply from CitizenPlane
Hello,
Thank you very much for your positive feedback!
We’re delighted to hear that you experienced excellent service and that our team was able to assist you quickly. Providing prompt support and helpful assistance is always our priority, so it’s wonderful to know we met your expectations.
Kind regards,
Your CitizenPlane Support Team ✈️
Fast and helpfull
19 February 2026
Reply from CitizenPlane
Hello,
Thank you for your feedback!
We’re glad to hear that you found our support fast and helpful. Your review is greatly appreciated and encourages our team to keep providing efficient assistance.
Kind regards,
Your CitizenPlane Support Team ✈️
Reply from CitizenPlane
Hello,
Thank you so much for your kind words!
We’re delighted to hear that you found our team helpful and professional. Your positive feedback truly means a lot to us and encourages us to continue delivering the best possible service.
Kind regards,
Your CitizenPlane Support Team ✈️
Super Support
- quickly replies.
- answering the questions correctly
- nice my booking feature
1 March 2026
Reply from CitizenPlane
Hello,
Thank you so much for your wonderful feedback!
We’re delighted to hear that you appreciated our quick replies, accurate answers, and the My Booking feature. Providing clear information and an easy-to-use experience is very important to us, so your kind words truly mean a lot.
Thank you for taking the time to share your experience — it motivates our team to keep delivering super support every day!
Kind regards,
Your CitizenPlane Support Team ✈️
Reply from CitizenPlane
Hello,
Thank you so much for your wonderful feedback!
We’re thrilled to hear that our team responded quickly and was able to resolve your issue so easily. Your kind words mean a lot to us and motivate the team to keep providing excellent service.
Kind regards,
Your CitizenPlane Support Team ✈️
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