citruseyewear.com Reviews 

Contacted me through instagram to be part of the ambassador programme, through an account I set up due to a very difficult period in our family's life. I did some checking online and seemed enough evidence they were legit. Put an order through for over £100+ in June 2026 and they have never arrived. As soon as I put an order through, the Instagram chat (which was almost immediate, and quite forceful) stopped completely and none of my messages were responded to.
Zero customer service.
I emailed after about 6 weeks or so to see what was happening.
Eventually, I received a response to say it was my fault, the glasses i ordered were on pre-order and due to be shipped in August. Its now basically November and no glasses have ever arrived, and no further response to my follow up email in August either, despite the promise of updates every couple of days.
I don't think this is a scam. I think the company is genuine, but just very very poorly run. Unfortunately, I think a genuine company that steals your money without sending you the product is even worse than a scam...

several unanswered emails and order not delivered

Amazing!! Great quality

These sunglasses are a 10/10. They are a must for any outdoor workout! Not only they look really cool but you can tell the quality is fantastic. Would strongly recommend :)

Excellent service, fast shipping! The owner is a lovely person and was very helpful with my orders, definitely recommending to my friends and coworkers!

A friend recommended citrus and I went for it and ordered a pair of sunglasses and it was definitely more than I expected. I got them for running and they are pretty comfortable, the quality is really good and they do look good on. I have them for a while now and I’m considering getting another pair. It’s totally worth it.

some of the best eyewear i've bought this year. would definitely buy again

Great product. Love them!

Excellent quality and delivery as promised. All of this for a fair price. I will be definitely buying again!

I am a frequent sunglasses wearer and have tried several brands over the years. I have found Citrus’ glasses to be among the best in terms of quality, especially given their very reasonable price. The glasses arrived on time, and I am delighted with my purchase. Highly recommended!

Loved them! Excellent service, highly recommend

I was very glad about being provided all the useful information that i was looking form. I was very informed by the time i made my purchase. Im grateful for the attention and kind assistance i was given by the staff. Will definitely recommend and keep purchasing from them.

Amazing glasses. Definitely getting more

Loved the glasses, great quality! Got one of the 7 series for running and I just love wearing them, they feel very comfy. Would totally buy another pair soon!

I LOVED IT <3

I bought a pair as gift for a runner friend and she loved it.

Reply to Company Response:

Thank you for reaching out. When I ordered the glasses, I checked and the only color that was listed as on preorder was the red one, which is not what I ordered. That detail didn't slip my view because it wasn't there when I ordered even though it is now. I actually double checked before checking out because I saw it when looking at the red pair.

I do not follow you all on Instagram and only messaged there after I could not get a response via email, so I was unaware you were unable to see my message. I did reach out in three other ways because I was starting to wonder if you had gone out of business (email, Reddit, Facebook) and got no response.

I appreciate you looking into this but have not yet received an email from you. At this point, since my CC company has already opened the dispute process and my need for the glasses is gone until next summer, I would prefer a refund instead of receiving the product.

Thank you again for your response.

Original review:
I fear they may be scamming more than just me. I ordered a pair of sunglasses on July 4th with expedited two-day shipping so I could have them for vacation. I emailed the customer service address on their site on July 22nd because there had been no update to the order status-no answer.

I then found every social media site I could and messaged there as well to find out why the order still says it's being processed over a month later-Reddit, Facebook, Instagram-nothing at all. Emailed one more time on Monday saying I would dispute the charge if I didn't hear from them by today.

Today came and went and I just filed the dispute with my credit card. Incredibly disappointed and hope this can help someone else avoid paying money to a company that produced a great pair of sunglasses when I was able to get them a few years ago but now seems not to care about ignoring customers or delivering what those customers pay for. Avoid.

These are amazing glasses. Just got my package with the new collection and I LOVE the glasses. I cannot wait for my run tomorrow to try them out.

Great glasses.

I got an email from them asking me if I'd be happy to drop them a review. I have loved my Citrus glasses for the past 2 years, so I was more than willing to oblige.

I own 3 pairs of their glasses. I use them on my runs both in summers and in winters. I also use them for my bike rides when the weather is warm. These are perfect all rounders for all types of sports. The glasses are light weight, offer great ventilation, and have held up pretty well even when I crashed my bike once. I am convinced these glasses saved my eyes that day. I cannot recommend them more.