City-Airport-Taxis.com Reviews 

2,016
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 161 reviews, reviewers had a great experience with this company. People regularly share how simple the booking process is, alongside receiving prompt and clear communication prior to departure. Travelers frequently describe the staff as exceptionally polite, welcoming, and eager to assist with luggage and local recommendations. However, some customers also noted frustrating experiences with drivers failing to show up or arriving late for scheduled airport pickups. A few other people also felt that modifying bookings during unexpected travel delays or flight schedule changes was unnecessarily difficult. Some reviewers were not happy with communication breakdowns or unhelpful responses when attempting to resolve these transfer issues.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting reliable transport, punctuality,... See more

Staff

Customers had positive experiences with staff, frequently highlighting the friendly, polite, and helpful... See more

Booking process

Clients share ambiguous opinions on booking process, with some praising it as very straightforward and easy... See more

Delivery service

Consumers find delivery service to be ambiguous, with highly mixed experiences reported. While many reviewers... See more

Location

People report ambiguous experiences with location, noting both smooth arrangements and confusion upon... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Very good service, however the breakdown in the language barrier was a struggle on the return due to taking a “shortcut” off onto a derelict road and scaring my daughter and mum. Driver did keep reass... See more

Rated 5 out of 5 stars

From booking online to arrival at hotel experience was great . Easy to book ,driver was standing at easy to see space with sign on arrival. Very polite and welcoming driver . Nice smooth drive... See more

Rated 5 out of 5 stars

A perfect experience from airport to door and then back to airport, with superb communication, vehicles and drivers. Our attendance and departure to home at our daughter's wedding abroad (Geneva a... See more

Rated 5 out of 5 stars

Easy booking process. The company communicated with us well prior to arrival. Introduction made via WhatsApp provided to ensure we could contact our driver directly. We were given instructions with pi... See more


Company details

  1. Travel agent

Information provided by various external sources

City Airport Taxis providers private airport transfers worldwide at affordable, all inclusive prices. Luxury transfers as well as Bus and Minibus transfers from and to any destination.


Contact info

4.2

Great

TrustScore 4 out of 5

2k reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.2

All reviews

(2,016)

162 reviews in the last 12 months

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Rated 5 out of 5 stars

Top service and a pleasant experience

I have been used this company for 9 years running and can say with confidence that I highly recommend them. The drivers are always professional, polite and friendly. They have always been on time. I would not hesitate to recommend them.

28 July 2025
Unprompted review
Rated 1 out of 5 stars

Attention

Attention they sell transfer what does not take place I have booked a transfer for Istanbul I have not received confirmation for my collection although there was still enough time on email and messages will not be responded to probably stay on the costs

After the evaluation here, I received my money back

29 July 2025
Unprompted review
Rated 5 out of 5 stars

Edison is a great driver

Edison, our driver was so amazing. He drove carefully and safely. He was professional and on time. He was very knowledgeable about the area. We highly recommend City Airport taxis. Ask for Edison.

26 July 2025
Unprompted review
Rated 2 out of 5 stars

Don’t give what they advertise

Despite the fact that they state the driver would be waiting at the arrival gate for you, he wasn’t. My mum was left waiting at the arrival gate for 20-30min. Only to find out that the driver had been sitting in the car park the entire time.

He finally decided to show up only to then take an extra long route home which added a further 20-30min of travel time after being on the plane for 4 hours.

I would recommend get an uber. More reliable and at least you get what u paid for.

24 July 2025
Unprompted review
Rated 1 out of 5 stars

Taxi company rang at midnight to put…

Taxi company rang at midnight to put pressure on us to pay another 250AED for transfer which had already been paid for, for a transfer at 6am.

Unable to reach anyone at the company on the emergency number, very disappointing will not use this company again.

Completely unacceptable

23 July 2025
Unprompted review
Rated 4 out of 5 stars

Good driver but no AC

Good driver, on time and accommodating. Plenty of room for our luggage. But the aircondition in the car didn’t work properly, so it was a very warm drive mid day from Mataro to Barcelona.

19 July 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely first class in every way

Absolutely first class in every way. Perfect communication every step of the way, delightful, friendly staff and meeting point and excellent cars which were immaculate. Couldn’t recommend highly enough!

12 July 2025
Unprompted review
Rated 1 out of 5 stars

Taken money, never confirmed the trip and only responded to communication after negative review

We booked a one-way private transfer in Italy. This company took the money and never confirmed the trip. There is no email address, nor phone number on their website. I tried to contact them on the web form but never heard back. Then I dug out an email address from an internet archive of this website and emailed them. No response...until I posted a negative review and received an refund within minutes.

Overall a terrible experience. Please avoid.

11 July 2025
Unprompted review
Rated 4 out of 5 stars

Poor initial contact

All the emails said that the driver would meet us in arrivals at Bordeaux Airport and have a board with my name on it. He wasn’t there and messaged us to come to Express car park which had no signs and resulted in us trudging round the outside of the airport for 15 minutes trying to find him. When we got in, he was a good driver and the vehicle was very nice.

2 July 2025
Unprompted review

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