City-Airport-Taxis.com Reviews 

2,016
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 161 reviews, reviewers had a great experience with this company. People regularly share how simple the booking process is, alongside receiving prompt and clear communication prior to departure. Travelers frequently describe the staff as exceptionally polite, welcoming, and eager to assist with luggage and local recommendations. However, some customers also noted frustrating experiences with drivers failing to show up or arriving late for scheduled airport pickups. A few other people also felt that modifying bookings during unexpected travel delays or flight schedule changes was unnecessarily difficult. Some reviewers were not happy with communication breakdowns or unhelpful responses when attempting to resolve these transfer issues.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting reliable transport, punctuality,... See more

Staff

Customers had positive experiences with staff, frequently highlighting the friendly, polite, and helpful... See more

Booking process

Clients share ambiguous opinions on booking process, with some praising it as very straightforward and easy... See more

Delivery service

Consumers find delivery service to be ambiguous, with highly mixed experiences reported. While many reviewers... See more

Location

People report ambiguous experiences with location, noting both smooth arrangements and confusion upon... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Very good service, however the breakdown in the language barrier was a struggle on the return due to taking a “shortcut” off onto a derelict road and scaring my daughter and mum. Driver did keep reass... See more

Rated 5 out of 5 stars

From booking online to arrival at hotel experience was great . Easy to book ,driver was standing at easy to see space with sign on arrival. Very polite and welcoming driver . Nice smooth drive... See more

Rated 5 out of 5 stars

A perfect experience from airport to door and then back to airport, with superb communication, vehicles and drivers. Our attendance and departure to home at our daughter's wedding abroad (Geneva a... See more

Rated 5 out of 5 stars

Easy booking process. The company communicated with us well prior to arrival. Introduction made via WhatsApp provided to ensure we could contact our driver directly. We were given instructions with pi... See more


Company details

  1. Travel agent

Information provided by various external sources

City Airport Taxis providers private airport transfers worldwide at affordable, all inclusive prices. Luxury transfers as well as Bus and Minibus transfers from and to any destination.


Contact info

4.2

Great

TrustScore 4 out of 5

2k reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.2

All reviews

(2,016)

162 reviews in the last 12 months

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Rated 3 out of 5 stars

The service is very good and will hopefully continue to use them in the near future.

The service is very good and the drivers are very helpful and polite.
We have used this company for 11 years now.
The Transport is usually quite new but the last couple of times we have used the company the transport was quite old.
On our return from Luz to faro 5/8/26 I was quite anxious as the transport kept hesitating and cutting out for most of the journey.
If we were to use you again I would need to know that this wouldn’t happen again.
Maybe send someone with a more up to date vehicle and reliable.

5 August 2026
Unprompted review
Rated 5 out of 5 stars

Peace of mind

From booking online to arrival at hotel experience was great .
Easy to book ,driver was standing at easy to see space with sign on arrival.
Very polite and welcoming driver .
Nice smooth drive in clean comfortable vehicle.
Driver was very nice and helpful indeed. nice gentleman.
Would 100% use again and definitely would recommend

5 August 2026
Unprompted review
Rated 1 out of 5 stars

Took EUR 175

Took EUR 175, provided nothing, ignored every email

Dubrovnik Airport to Kotor, 23 July 2026, reservation SB121556300.

Paid EUR 140 at booking. Was then told, while boarding my flight, that the reservation was no longer confirmed and a further EUR 35 was due. Paid that too. Total EUR 175.

No confirmation email or eTicket was ever issued. No driver arrived. The airport transfer desk confirmed no local operator had ever accepted the job. I waited over two hours, received no communication whatsoever, and paid for my own transport in the end.

Refund requested 23 July, with 14 days to respond. Not a single reply. Chargeback to follow.

If you are considering booking, note that paying them does not mean you have a confirmed transfer.

23 July 2026
Unprompted review
Rated 1 out of 5 stars

A complete scam!

A complete scam. We paid over £400 for a transfer from Sardinia Olbia airport and, even though we updated them on our delay, they failed to turn up and will not refund a penny. They did not provide the service yet are happy to take a huge chunk of money. Complete and utter scammers.

11 July 2026
Unprompted review
Rated 1 out of 5 stars

Booked with them a week ago for my…

Booked with them a week ago for my holiday. They took my payment. I had to message numerous of time to make sure my taxi was booked They reassured me it will be and that they will let me know once its booked nearer the time which I found strange. Im flying out tomorrow and they have emailed me saying that my taxi is cancelled and I will get my refund back in 10 days. They lead me on. Took my money. Do not go to this company all they care is about your money. Now im left with no money to rebook another taxi and Everywhere online its fully booked so will be charged double when I land to my destination. And my dad is elderly me and my sister have 2 children too. Hence why I wanted to book a taxi in advance so I could save all the stress finding one for us.

28 July 2026
Unprompted review
Rated 1 out of 5 stars

They just subcontract to other taxi firms, terrible service, no responses to queries - terrible

I made a booking for my family via City Airport Taxis from Barcelona airport. We paid extra for the "executive" service as we had kids and elder familiy members with us, with a driver supposed to be waiting for us at the airport to help with baggage, etc.
I turns out this company just sells on the bookings, subcontracting it to other taxi companies.

18 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent reliable service

I've used City Airport Taxis.com several times and have never been disappointed.Excellent service throughout.Love the fact they email so promptly to confirm the booking and again 24 hours before the journey.very efficient and I will definitely be using them again when I travel.

19 July 2026
Unprompted review
Rated 5 out of 5 stars

No issues top service

3rd time using these in Tunisia booking process was simple service was great and driver there waiting in arrivals yet again no issues and driver on time for the pick up from hotel to airport will definitely use again

16 July 2026
Unprompted review

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