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While everything OK the company not too bad, but once you'll need refund you'll regret dealing with them. They tease you that you'll get it with substruction of unrefundable amountS, and once you agree- they will ignore you.
I had a terrible experience with City.Travel. I paid for a round-trip flight and never received my ticket. My account access was revoked shortly after booking, and all my attempts to get support were ignored.
I only got a response after escalating the issue through Skyscanner — but instead of fixing the issue, City.Travel claimed they hadn’t received the payment. I sent them proof of payment, and my bank confirmed the money was debited and still with City.Travel.
To this day, I’ve received neither a ticket nor a refund. I’ve now been forced to file a chargeback with my bank to try and recover the funds.
Poor communication, zero accountability. Avoid this company if you value your time and money.
Booking #11424715 – very disappointed.
I booked a ticket for Air Arabia via City.Travel. The flight was cancelled by the airline due to airspace restrictions. Air Arabia officially confirmed that the refund was processed to the original card.
Yet City.Travel has not issued the refund or responded to my inquiries for several weeks. No email reply, no action. They are ignoring a clear confirmation from the airline.
This is unacceptable and feels like fraud. I am escalating the issue to my bank and Visa for a chargeback.
Avoid this agency unless you want to lose your money and time.
As soon as a flight is cancelled or rescheduled by the airline, you are left alone. city.travel referrers one to the airline (in my case Pegasus). The airline refers you to the travel agency city.travel and so it goes round in circles. Recommendation: avoid city.travel in any case and book flights directly with the airlines, even if the tickets are more expensive.
City. travel Absolutely doggy company. Risk of fraud and money loss. Fake travel company with its base in Russia collects passports and credit card information. Fake prices. Fake flights. Be aware of fraud
Terrible service. If the transfer did not connect - it's not their problem - you are on you own. They just tell you to go to the corresponding airline companies yourself and solve the problems by yourself. Do NOT buy from them.
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