City Dermatology Clinic Reviews Reviews 

237
•
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 184 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the exceptionally friendly staff and professional clinicians who ensure every medical procedure is entirely smooth, quick, and completely painless. People feel completely at ease during their visits thanks to the reassuring environment and the remarkably thorough medical care provided by everyone. Consumers are also thrilled with the remarkably fast booking process and the incredible convenience of arranging prompt appointments without experiencing any unnecessary delays. Reviewers frequently express deep gratitude for the clear treatment options, excellent communication, and wonderful final results achieved throughout their entire healthcare journey.

What people talk about most

Service

Users describe positive interactions with service, highlighting the professional, friendly, and efficient... See more

Staff

Reviewers highlight positive aspects of staff, noting that the entire team is consistently welcoming,... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the smooth online... See more

Customer service

People report positive experiences with customer service, highlighting quick response times and friendly... See more

Booking process

Customers expressed great satisfaction regarding the booking process, highlighting how incredibly easy it is... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Dr Giulia and Kay were incredibly helpful. The surgical excision was done on the same day, and Dr Guilia made me feel at ease through the entire procedure. The clinic's price was £5,000 chea... See more

Company replied

Rated 5 out of 5 stars

Surgery was smooth and quick and Dr Jana, Kay and Angelica were all lovely and helpful! Dr Jana was more than happy to answer my questions and gave me realistic expectations. Kay was so welcoming and... See more

Company replied

Rated 5 out of 5 stars

I can’t recommend Dr. Geo highly enough. I had a cyst removed from my face and was understandably nervous about scarring, but the results are honestly amazing—there is no visible scar at all. Dr.... See more

Company replied

Rated 5 out of 5 stars

i was very nervous about a new mole and had been advised to seek expert dermatologist advise,, I didnt want to wait. so i booked to see Dr Georgios Pafitanis to have the suspicious mole removed.... See more

Company replied


Company details

  1. Dermatologist
  2. also in
  3. Clinic
  4. Plastic surgery clinic
  5. Review site

Written by the company

City Dermatology Clinic reviews for our services which include minor skin surgeries and Dermatology, in particular Cyst Removal, Lipoma Removal, Mole Removal, Wart Removal and Skin tag Removal, as well as Acne and other Dermatology conditions.


Contact info

4.8

Excellent

TrustScore 5 out of 5

237 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(237)

179 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I left a message with them and they…

I left a message with them and they responded very quickly, i needed an infected cyst to be drained, i was finding it impossible to get a clinic to respond, the NHS were hopeless, the team were well organised and were very pleasant, Dr Axel along with his nurse managed to drain the cyst as painlessly as he could, I have a follow up appointment which was really good of him to arrange.
I would recommend their services 100%

1 December 2025
Unprompted review
City Dermatology Clinic Reviews logo

Reply from City Dermatology Clinic Reviews

Thank you so much for this feedback and recommendation. We're really pleased we were able to see you quickly and that Dr Axel and the team made the process as comfortable as possible. It's frustrating when you're struggling to get help, so we're glad we could get you sorted and arrange your follow-up. We appreciate you taking the time to share this and wish you a smooth recovery.

Rated 5 out of 5 stars

Friendly and professional care

Friendly and professional care. I felt comfortable and informed throughout.

1 December 2025
Unprompted review
City Dermatology Clinic Reviews logo

Reply from City Dermatology Clinic Reviews

Thank you for your feedback. We're really pleased you felt comfortable and well looked after throughout. All the best.

Rated 5 out of 5 stars

Very smooth process!

I had a lipoma removal. I found the process, efficient, transparent, friendly, and painless. I am very happy, can’t recommend enough!

29 November 2025
Unprompted review
City Dermatology Clinic Reviews logo

Reply from City Dermatology Clinic Reviews

Thank you so much for this wonderful feedback and recommendation. We're delighted your lipoma removal went so smoothly and that you're happy with the results. We really appreciate you taking the time to share this and wish you continued healing.

Rated 5 out of 5 stars

Great experience

Recently visited the clinic due to a wart on my hand. The doctor and reception staff were all very lovely and helpful and answered all my questions. The whole visit went very smoothly.

26 November 2025
Unprompted review
City Dermatology Clinic Reviews logo

Reply from City Dermatology Clinic Reviews

Thank you for your feedback. We're really pleased your visit went smoothly and that the team were able to answer all your questions. We appreciate you taking the time to share this and wish you all the best.

Rated 5 out of 5 stars

Mole removal

I booked a consultation to get two moles on my face looked at for removal. Dr geo was thorough at explaining my options there was no pressure to choose treatment there and then. I did decide to go ahead with the procedure both Dr geo and Kay were great. They made me feel at ease explained the procedure in debt. Overall a great experience.

26 November 2025
Unprompted review
City Dermatology Clinic Reviews logo

Reply from City Dermatology Clinic Reviews

Thank you for this lovely feedback. We're really pleased Dr Georgios Pafitanis and Kay made you feel comfortable and well-informed throughout, and that you felt able to take your time deciding on treatment. We appreciate you taking the time to share this and wish you a smooth recovery.

Rated 5 out of 5 stars

Dr Sher

Dr Sher, Aurora and Aoife dealt with me and it was excellent start to finish. The cost was exactly what I was quoted, there was nothing unexpected. It was a lot better value than BUPA and most importantly, my issue is now resolved and I feel great. Thanks all. Would use again in a heartbeat

24 November 2025
Unprompted review
City Dermatology Clinic Reviews logo

Reply from City Dermatology Clinic Reviews

Thank you so much for this wonderful feedback. We're delighted Dr Sher, Aurora, and Aoife looked after you so well and that your issue has been resolved with no surprises on cost. It's great to hear you're feeling so much better, and we'd be happy to see you again anytime. We really appreciate you taking the time to share this and wish you continued good health.

Rated 5 out of 5 stars

I was impressed by the professionalism…

I was impressed by the professionalism of staff! Dr. Andreea Anton was brilliant! She made me feel comfortable and hopeful regarding my health issue. The clinic is clean, creates a peaceful ambience and everything looks amazing! Very impressed!!

26 November 2025
Unprompted review
City Dermatology Clinic Reviews logo

Reply from City Dermatology Clinic Reviews

Thank you so much for this lovely feedback. We're delighted Dr Andreea Anton made you feel comfortable and reassured, and that you had such a positive experience at the clinic. We really appreciate you taking the time to share this and wish you all the best with your treatment.

Rated 5 out of 5 stars

Chalazion Removal

A very “pleasant experience” for a minor procedure! I was put at ease by the super friendly Mr Mohsan Malik who carried out the procedure without causing any discomfort and talked me through the procedure which was very reassuring

22 November 2025
Unprompted review
City Dermatology Clinic Reviews logo

Reply from City Dermatology Clinic Reviews

Thank you for this lovely feedback. We're really pleased Mr Mohsan Malik made you feel at ease and that the procedure was comfortable and reassuring throughout. We appreciate you taking the time to share this and wish you a smooth recovery.

Rated 5 out of 5 stars

Everyone very friendly and…

Everyone very friendly and professional. All my questions were answered and procedure was carried out painlessly and on time. Clinic is very clean and welcoming.

21 November 2025
Unprompted review
City Dermatology Clinic Reviews logo

Reply from City Dermatology Clinic Reviews

Thank you for your feedback. We're really pleased your appointment ran smoothly and that you felt well informed and comfortable throughout. We appreciate you taking the time to share this and wish you all the best.

Rated 5 out of 5 stars

Excellent service

Excellent service , operation performed quickly and very professionally .the surgery was very clean and assistants were friendly and caring .would definitely go back if necessary.

19 November 2025
Unprompted review
City Dermatology Clinic Reviews logo

Reply from City Dermatology Clinic Reviews

Thank you for this lovely feedback. We're delighted your procedure went smoothly and that you felt well looked after by the team. We really appreciate you taking the time to share this and would be happy to see you again if needed. All the best with your recovery.

Rated 4 out of 5 stars

This is my second visit I found the…

This is my second visit I found the staff very professional, experience was quick and plesent. Would recommend to friends.

14 November 2025
Unprompted review
City Dermatology Clinic Reviews logo

Reply from City Dermatology Clinic Reviews

Thank you for returning to us and for recommending us to others. We're pleased both visits were quick and pleasant, and that the team looked after you well. If there's anything we could improve for next time, we'd be happy to hear from you. All the best.

Rated 5 out of 5 stars

I highly recommend City Dermatology…

I highly recommend City Dermatology Clinic. It was easy to book - I received a callback within minutes. The location was ideal. The staff (Jessica and Angelica) were friendly and welcoming. It was reassuring to be in a clinic that was clean and well-maintained. Dr Jana was very professional, explained the procedure well, and was efficient in removing my mole. Overall, this was a 10/10 experience!

11 November 2025
Unprompted review
City Dermatology Clinic Reviews logo

Reply from City Dermatology Clinic Reviews

Thank you so much for this lovely feedback and for recommending us. We're delighted that everything went smoothly from booking through to your mole removal, and that Jessica, Angelica, and Dr Jana were able to provide such a positive experience. It's always great to hear when patients feel reassured and well looked after. We really appreciate you taking the time to share this and wish you a smooth recovery.

Rated 5 out of 5 stars

Quick calm and painless

Quick calm and painless

11 November 2025
Unprompted review
City Dermatology Clinic Reviews logo

Reply from City Dermatology Clinic Reviews

Thank you for your feedback. We're really pleased your appointment was quick and comfortable. All the best with your recovery.

Rated 5 out of 5 stars

Excellent service

Excellent service. I attended for a mole examination and removal with Vincenzo Ottaviano. Very happy with the outcome. Other staff Jay and Jess were professional and helpful. Thank you

6 November 2025
Unprompted review
City Dermatology Clinic Reviews logo

Reply from City Dermatology Clinic Reviews

Thank you for this lovely feedback. We're really pleased you had such a positive experience with Vincenzo, Jay, and Jess, and that you're happy with the outcome of your mole removal. We appreciate you taking the time to share this and wish you all the best.

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service! Appointment was on time and expedient. The doctor was so knowledgeable and explained everything to me. He made me very comfortable. Highly recommend!

3 November 2025
Unprompted review
City Dermatology Clinic Reviews logo

Reply from City Dermatology Clinic Reviews

Thank you so much for this wonderful feedback. We're delighted to hear your appointment ran smoothly and that the doctor made you feel comfortable and well-informed throughout. We really appreciate your recommendation and wish you all the best.

Rated 3 out of 5 stars

Problem solved

My problem has been resolved by the clinic.

31 October 2025
Unprompted review
City Dermatology Clinic Reviews logo

Reply from City Dermatology Clinic Reviews

Thank you for your feedback. We're glad we were able to resolve your concern. If there's anything we could have done differently to improve your experience, we'd welcome the opportunity to hear from you directly. We wish you all the best.

Rated 5 out of 5 stars

Thank you all

Thank you Dr Axel, Angelica and Aurora for the care you provided today, and for a speedy (called one day and got it done the following mornig) and painless intervention in removing my cyst.

25 October 2025
Unprompted review
City Dermatology Clinic Reviews logo

Reply from City Dermatology Clinic Reviews

Thank you for your kind feedback. We’re so pleased to hear that Dr Axel, Angelica, and Aurora made your experience so smooth and pain-free. It’s great that we could accommodate you quickly and provide care that left you feeling comfortable and well looked after.

Rated 5 out of 5 stars

Excellent outstanding job and great…

Excellent outstanding job and great work by all the teams and a big thank-you to Dr Geogios Pofitian for my surgical procedure. I can now re build my confidence as the lipoma has been removed. I can now embark on a new life without the bothersome. I will highly recommend city dermatology for any kind of removal needed. Thankyou once again team for putting a smile back on my face.

24 October 2025
Unprompted review
City Dermatology Clinic Reviews logo

Reply from City Dermatology Clinic Reviews

Thank you for sharing such heartfelt feedback. We’re truly delighted to hear that Dr Georgios Pafitanis and the team were able to help restore your confidence and provide care that made a real difference. Your kind words mean a lot to us, we’re so pleased you’re happy with your results and experience.

Rated 5 out of 5 stars

Precise

First impressions are a hell of a thing. Loved my visit, it was quick, straight to the point. Dr. Samim, Aurora and Kay team were excellent.

21 October 2025
Unprompted review
City Dermatology Clinic Reviews logo

Reply from City Dermatology Clinic Reviews

Thank you for your kind words. We’re delighted to hear your first visit left such a positive impression and that Dr Samim, Aurora, and Kay provided excellent care. We truly appreciate your feedback and recommendation.

Rated 1 out of 5 stars

Bad information and professionalism

When I did the booking the assistant said on the phone she will take only my card details in case I won’t come to the appointment but never told me I have to pay for a consultation was only a 1 minute talk about when can be done the small procedure of one of my ear lobe to heal an open hole and they give me the price £795 plus £100 consultation, although it is a very small and quick procedure they didn’t care about what I said just cared about the money, it was cheaper for me not to go to the appointment and pay £50 and won’t waste my time going to the appointment for nothing ! I prefer not to use an earring in one of my ears at the moment because abroad will be better treatment and cheaper

20 October 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look