Fantastic company, my puppy is now using the garden and park now it has only taken 4 weeks. Very impressed please do use this company for your puppy training . What they promise is true.
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See what reviewers are saying
My two indoor cats are absolutely delighted to be able to have some grounding time on their new grass patch. It arrived super fast and they’ve been loving it ever since! As an owner that cares deeply... See more
Roma took to Citydoggo instantly. Delivery, quality of grass and communication (even over the Christmas/New Year period) were all on point. Cannot fault the service nor the product at all. Will... See more
This patch has been so helpful with toilet training my pup. We live in an apartment, the patch is neatly placed in the corner of the balcony, it’s so easy to set up & also to discard after use. Custom... See more
Company details
Written by the company
PAWrenting, made easy. City Doggo brings you the best time saving products for your city pet. Our first hero product is the Oui Oui Patch – an eco-friendly, smell-free, real grass pet toilet for your flat or balcony.
Contact info
United Kingdom
- citydoggo.com
You should know
4.6
Excellent
107 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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An essential for city dogs and owners!
I’ve been a customer of Citydoggo since they launched last year. My morkie Ella loves her monthly patches of grass! We live in a high rise building and we’re lucky to have a large balcony where we put our grass patches. Ella is 7 years old and has been potty trained for a long time, but this was our first time using a product like this. Ella picked it up instantly. I think the fresh grass and complex smells make it clear to dogs. Our Citydoggo grass patches have been such a blessing on late nights, during stormy weather, and firework season. Now instead of Ella walking to the front door for her morning potty, she walks straight to the balcony door to let me know she prefers to have a quick potty on her Citydoggo grass patch. We can’t imagine our life without Citydoggo. Highly recommend to city dogs and owners alike!
7 November 2021
Unprompted review
Toilet Training Done For You!
I've had many dogs before so I was ready for the toilet training trauma... but this company saved me from weeks of sleepless nights!!! My new pup took to the Oui Oui Patch almost immediately. She was very excited when it arrived and sniffed it like crazy but when she calmed down she went to potty on it without me having to do anything!!! Why did I ever use pee pads?!!
29 October 2021
Unprompted review
Reply from Citydoggo
Hi Jess,
Thank you ever so much for your generous review, it makes us so proud to know that our patches have helped your puppy with their toilet training! We are no strangers to the toilet training woes, but are so glad to hear that yours are all over thanks to the Oui Oui Patch.
We don't know why anyone uses pee pads either, so we are so glad that our product is helping reduce the amount of them being sent to landfill daily!
With all our best wishes for 2022,
City Doggo
Above and beyond!
The Oui Oui patch is an amazing product and a must-have for any pup owners with limited space / no garden.
But the differentiator with Citydoggo is the absolutely FANTASTIC customer service. The team have regularly gone above and beyond to help accommodate our needs.
Highly recommend!
15 October 2021
Unprompted review
Reply from Citydoggo
Hi Dave,
Thank you very very much for this kind review, it means so much to us to have happy customers willing to share their experience with others. It means even more to know that the patches have been helpful to you and your doggo.
We do our best to offer the best service and product that we can, and appreciate your support immensely!
We hope that 2022 is full of happiness and good health to you and yours,
Warmest wishes,
City Doggo
So impressed!
I’ve had a weekly Oui Oui Patch subscription for nearly 2 months and I’ve been so impressed with the product and the service. I live in a flat with a tiny balcony and no garden so was prepared for weeks of puppy pad woes, but the breeder said a grass patch would be better for toilet training so I gave it a go. The patches are great quality and the delivery is completely painless - I’ve not had any issues with the service and thoroughly recommend. Our pup is old enough to go outside now but still needs to go sometimes in the night, so the Oui Oui patch means I don’t have to get dressed and drag her outside half-asleep - no distressed pup and I can be back to bed in 5 mins!
13 October 2021
Unprompted review
Reply from Citydoggo
Hi Georgia,
Wow!
Thank you so very much for such a wonderful review, we couldn't be happier to know that our product has been helpful to you and your puppy, and that you are impressed with our service.
We hope to keep improving throughout the year, and a positive review such as this makes us very proud of what we do. Thank you for being part of our paw-pack.
Wishing you a healthy and prosperous 2022, and to many more lie-ins thanks to Oui Oui Patch.
Warmest wishes,
City Doggo
Excellent Grass Patch
As Londoners living in a flat, we find this Oui Oui Patch a godsend. Our 8 week old puppy adapted to this patch naturally and has been of immense help for her potty training. It also looks much nicer than a puppy pad and our puppy hasn't had any problems doing her business outdoors on real grass either. The team is very responsive over email in case you need any help with your order. Would happily recommend.
1 September 2021
Unprompted review
Reply from Citydoggo
Hi Girish,
Thank you very much for your kind review - it makes us so happy to know that your experience with City Doggo and our Oui Oui Patches has been positive.
We hope to keep improving our product and service daily and a review such as this makes all the hard work worthwhile.
Here's to a healthy and happy New Year to you and yours,
Warmest wishes,
City Doggo
Great product
Really brilliant idea and great service. I live in a top floor flat so wanted a good solution for puppy toilet training. Squares of grass arrived every week on time, eco friendly and much nicer than using puppy pads. Pup loved them so much I had to move it outside to train him to go outside! Customer service team are lovely and friendly too
25 August 2021
Unprompted review
Reply from Citydoggo
Hi Emma,
Thank you very much for this kind review, it means so much to us to have such kind customers willing to share their experience with others. It means even more to know that the patches were helpful to you and your doggo.
We do our best to offer the best service and product that we can, and appreciate your support immensely!
We hope that 2022 is full of happiness and good health to you and yours,
Warmest wishes,
City Doggo
Superb customer service
Superb customer service. Very helpful and accommodating. A great product, efficient web site and excellent communications throughout the ordering and dispatch process. I especially like the 1 hour delivery window. No hesitations in recommending
20 July 2021
Unprompted review
Reply from Citydoggo
Hi Jane,
Thank you so much for your kind review, it means so much to know that your experience with City Doggo and our Oui Oui Patches has been positive!
We hope that the new Year brings happiness and good health to you and your family,
Our warmest wishes,
City Doggo
Brillaint
We've been getting the Oui Oui patch for a few months now and Romy loves it. We live in apartment with a balcony and she hates late night walks so this has been a life saver. Francesca and the City doggo team are always very helpful and responsive and always making improvements. This week we received a really gorgeous patch of grass and Romy is thrilled! Would highly recommend.
27 May 2021
Unprompted review
Reply from Citydoggo
Hi Claire,
Thank you oh so much for this kind review, it means so much to us to have such loyal and special customers such as yourself willing to share their experience with others.
It means even more to know that the patches have been helpful to you and Romy.
We do our best to offer the best service and product that we can, and appreciate your support immensely!
We hope that 2022 is full of happiness and good health to you and yours,
Warmest wishes,
City Doggo
Amazing
Having struggled with my toy poodle puppy having accidents everywhere using disposable pads, these grass patches saved us all. We have a tiny London box garden with no grass and she was fully house trained within a week. Amazing!!
25 May 2021
Unprompted review
Reply from Citydoggo
Hi Joanne,
Thank you so much for your kind review!
We are so happy to hear that it took only a week to potty train your puppy with Oui Oui Patch, and we hope that this means it saved you a lot of stress and cleaning up!
We hope that our patches continue to impress, and that you have a healthy and prosperous 2022.
Warmest wishes,
City Doggo
Reply from Citydoggo
Hi Marian,
Thank you ever so much for your generous review, it makes us so proud to know that our patches have been helpful to you and your dog. Thank you!
We can't wait to keep sending you Oui Oui Patches this year.
With all our best wishes for 2022,
City Doggo
Not the best service or quality
The grass was delivered to my concierge and by the time I received it, it was dead so it made a bit of a mess as it pulled apart from the dirt. When I tried to cancel my subscription the customer service person send me a YouTube link on how to cancel my subscription instead of just cancelling it for me. My partner orders Piddle patch and the service and grass is better quality so going to switch providers.
19 May 2021
Reply from Citydoggo
Dear Sitara,
I am very sorry to hear about your experience with Oui Oui Patch. My goal is to provide the best possible product and service.
If I had known about your experience & you opened your Oui Oui Patch on the day it was delivered, I would have sent you out a replacement straight away.
Oui Oui Patch is a living product just like flowers. So just like Freddie's flowers & our competitors, we always recommend that you open the box on the same day it is delivered to allow the grass to get fresh air and sunlight. We have done thorough testing and in each case our grass can happily survive 2 days in the box without reducing its quality. It is for this reason we use DPDs luxury service that gives all of our customers a 1hr delivery time slot & full control of their delivery, unlike our competitors.
As a one person business, we do encourage our customers to have control over their own subscriptions so they may cancel or change their subscription on their own timelines. It is for this reason we have step-by-step video links on the City Doggo website to help customers have full control. That being said if you have any problems doing so, I would always be happy to help.
We hope that you and your pup have a happy and healthy rest of 2021 and will be happy to welcome you back at any time.
Kind regards,
City Doggo
Great solution to indoor potty training…
Great solution to indoor potty training . Took a few days to get the used to the Grass but then we were flying . Initially my pup would just roll around and chew the box and grass but I sprayed some “keep off” spray and that solved it
13 May 2021
Unprompted review
It's just too tasty
I loved the concept, the grass was excellent, securely packaged. Easy to order. The only problem is my pup thinks the grass is just too tasty to use as a loo...loves to eat it and dig in it.
13 May 2021
Great Product!!!!
I have to tell you that my Lola, my puppy and I are extremely happy with The Patch!!
Today we received our second order and the grass is beautifully green and fresh and
even Lola took a nap there before using it.!
You have a great product and a loyal client in Lola and me.
Bertha
12 May 2021
Unprompted review
This product is excellent
This product is excellent and has helped us with toilet training our pup. The staff are very friendly and happy to help.
7 May 2021
Unprompted review
Reply from Citydoggo
Thank you so much for your kind words! We are so happy that we were helpful and you were happy with our service.
Overly priced and nosy driver!
Over charged and overly nosy driver. Felt uncomfortable especially with all of dog theft going on. Had to stop the continued delivery. For all of that trouble that they have caused, they even charged me an extra £7 to make it up the full price £35. Never again!
29 April 2021
Reply from Citydoggo
Dear Chui Ling,
We are saddened to read this review, as we feel we bent over backwards trying to assist you. Like hundreds of other companies (including ASOS, Sainsbury's and Curry's PC World) we use DPD for our deliveries.
When you told us you didn't like your local DPD driver, we immediately spent hours in communication with DPD to ensure you got a different driver for future deliveries. An investigation was launched to see whether the driver acted unlawfully but as a result it was discovered that the acted within company policy: due to the coronavirus pandemic, drivers are required to photograph the parcel having being received in the customer’s open doorway, as opposed to signing for it. This is visible on their website.
Despite going to all the effort to change your local DPD driver for you, you asked us to change the delivery company we use entirely. This is not something we feel is reasonable as we have tried multiple delivery companies and DPD has proven to be best. They offer our customers complete control over their delivery with a 1hr time slot as well as being the most eco-friendly of the big delivery companies.
You then asked us to cancel your subscription after this first delivery. As is clearly visible on our website, our companies' policy requires a minimum of two orders when you take out a subscription. This is to stop people taking advantage of the big discounts on our subscriptions versus our One-Off product. Because we value our customers, we decided to make a special allowance for you. Instead of charging you 29GBP for your second order, we offered to charge you the reduced amount of 7GBP to make up the difference between your subscription price and our "one-off" product. This reflects the true value of the product. You agreed to this discount on email and as a result we honestly believe we went above and beyond what many other small companies would have done in the same circumstances.
With all this said, we wish you and your dog the best.
Warm regards,
City Doggo
We love our Oui Oui patches
We love our Oui Oui patches! It's such a good idea, and has made toilet training our new pup Penny in our flat so easy! She picked it up from the get go and it's been a dream. She also loves it when her new patch arrives, the highlight of her week!
Would highly recommend,
Toni, Eliot & Penny x
9 April 2021
Unprompted review
Reply from Citydoggo
Thanks so much for your feedback, we are so happy that Penny loves her Oui Oui Patch and it has helped you with toilet training!
Us at City Doggo xx
Such a great idea
I couldn’t wait for this product to come out and it hasn’t disappointed. I really love it and the staff are amazingly helpful too. Definitely recommend if you’ve got stubborn little friends like mine who seem to dislike going outside when it’s wet windy or even dark!
20 November 2020
Puppy Toilet Training much improved
Very happy with the product and service ! My new puppy toilet training is working better already
10 October 2020
HELP ME SO MUCH FANTASTIC grass with flowers
I put the citydoggo flower-power grass out for my beautiful Babies (dash hounds) to use.
At first, they hesitated to go wee on it, but now they go without me even noticing.
Thanks so much what a lovely solution to my dog toileting Problem.🌺
14 September 2020
Unprompted review
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