This is a two-hour walking tour, no bathroom breaks or rest stops, so wear comfy shoes and check the weather. It was an incredible experience. Maddy is extremely knowledgeable and shares the area's hi... See more
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Back in September I took my brother to see Alcatraz while in San Francisco for medical testing. While on the island my brother had a grand mal seizure (not out of the usual for him, but scary none the... See more
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Online reservations were fairly easy to set up, and the website had very good information on how to get there, how early to arrive, etc. Personnel were quite knowledgeable and helpful as well. The Sta... See more
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We found all the staff we interacted with helpful and pleasant. We will definitely be back as our plans did not include enough time to see all we wanted to see. We definitely recommend spending the... See more
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Company details
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Explore the world by land or sea with an unforgettable City Experiences tour. Whether you hear the call of the water or want to keep your feet on solid ground, City Experiences has an adventure for you. Take a walking food tour with a menu of local flavors or cruise along stunning coastlines. Enjoy a dinner cruise on a yacht in San Francisco Bay or a stroll through Florence’s legendary art scene. Take an Ellis Island ferry to stand in the shadow of the Statue of Liberty, or see the jolly old London sights by bus and by river boat on the Thames. Our experiences are all about showing you the best of each of our destinations and are crafted to give you experiences to remember. Want something with a little more edge? Check out our day or night Alcatraz trips, where you’ll ferry from San Francisco to the unique historical National Park and explore the same hallways once traveled by the likes of Al Capone. And if you’re looking for water adventures, we’ve got you covered with City Cruises. A mist-shrouded Niagara Falls cruise, an exhilarating whale-watching excursion on Boston Harbor, a luxurious dining cruise, and more. No matter where you want to go, City Experiences has a trip that’ll stay with you.
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United States
- cityexperiences.com
4.5
Excellent
4K reviews
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Great trip out to the iconic statue…
Great trip out to the iconic statue with a climb to the Crown.
5 November 2025
Reply from cityexperiences.com
Hi Alison, We're happy you had a great trip to the iconic statue and enjoyed the climb to the Crown. Thank you for your positive feedback!
Experience was good
Experience was good! Boat ride was comfortable.
Walking around the park was great!
6 October 2025
Reply from cityexperiences.com
We're happy to hear that you found the boat ride comfortable and enjoyed walking around the park. Thank you for your positive feedback!
Statue of liberty crown
Very nice going up to the narrow stairs inside the statue of liberty.
The view from the crown is beautiful also if the windows are small.
Only 500 persons per day can go up to the crown, you have to book this visit more or less two months before.
5 November 2025
Reply from cityexperiences.com
Hi Roberto, We're glad you enjoyed your visit to the Statue of Liberty, especially the climb up the stairs. The crown's view is amazing, and we appreciate you mentioning the booking requirement. Thank you for your positive feedback.
I didn't receive any e-tickets
I didn't receive any e-tickets or confirmation. I bought 4 tickets on September 29th for 73,09 euros: 2 Adults 2 children under 16.
Could you please send me my package or service by e-mail : pierre.jacquemart.fr AT gmail.com
29 September 2025
Reply from cityexperiences.com
Dear Pierre,
Thank you for reaching out, and we’re sorry for any confusion regarding your booking.
We can confirm that your confirmation and e-tickets were sent to you on September 28th to the email address provided at the time of booking. To ensure you have everything you need, we’ve resent the confirmation and tickets to you today. Please check your inbox (and spam or promotions folder, just in case).
As this seems to have been a communication or email delivery issue rather than a service problem, we’d greatly appreciate it if you could remove or update your review once you’ve received your tickets. This helps us keep our reviews focused on guests’ tour experiences.
If you have any trouble accessing the documents or need further assistance, please don’t hesitate to email us directly — we’re happy to help.
Great trip with mom!
Everything was prompt from purchasing the tickets to the actual visit itself. There were lots of signs and schedules everywhere that led to a very stress free experience. Great experience taking my mom to see Lady Liberty and the museums!
22 June 2025
Reply from cityexperiences.com
Dana,
We're happy to hear that your ticket purchase and visit were prompt and stress-free. We're glad you enjoyed your experience seeing Lady Liberty and the museums with your mom! Thank you for your positive feedback.
Ferry staffs are working hard and provide helpful service and guidance
Good service, value for money, we had a great time on that day.
2 July 2025
Reply from cityexperiences.com
Luu Peter,
We're glad you had a great time and found our service valuable. Thank you for sharing your positive experience with us!
See the Statue of Liberty
Online reservations were fairly easy to set up, and the website had very good information on how to get there, how early to arrive, etc. Personnel were quite knowledgeable and helpful as well. The Statue of Liberty and Ellis Island are two very high profile national landmarks that everyone should see.
23 June 2025
Reply from cityexperiences.com
Rebecca Jones,
We're glad you found our online reservation process easy and the information helpful. It's great to hear that our personnel were knowledgeable and helpful. We appreciate you recommending these important landmarks!
Reply from cityexperiences.com
Pallavi Erravalli,
We are so happy you felt honored during your visit. Thank you for sharing your positive experience with us; it means a lot to us.
Reply from cityexperiences.com
Rajesh Pasupula,
We're happy to hear that you found the redemption process seamless! Thank you for your recommendation; we appreciate your feedback.
The cruise was ok
The cruise was ok, I just thought the way you expect people to board on and off the steep ramp was a little bit ridiculous. It was difficult for able bodied people let alone disabled.
I know these cruises have been operating for years, surely someone could have seen that a purpose built gangway would have been a solution.
Regards Michael
13 October 2025
Reply from cityexperiences.com
Michael Penny,
We appreciate your feedback. We acknowledge your concerns regarding the boarding ramp's steepness and the difficulties it presents. We'll review this aspect of our operations to see how we can improve the boarding and disembarking experience for everyone.
Great museum on Elis island
Great museum on Elis island. People working security should understand and speak English:
3 October 2025
Reply from cityexperiences.com
Drager,
We're glad you enjoyed your visit to the museum! We appreciate your feedback regarding English proficiency among our security personnel.
Tour was well run and crew was great
24 September 2025
Reply from cityexperiences.com
Karl Bayerlein,
We're glad you enjoyed your experience, and we appreciate you sharing your positive feedback regarding our crew and tour.
Reply from cityexperiences.com
HENNRY K,
We appreciate your positive feedback and are glad you had a good experience with our product; thank you for your review.
Reply from cityexperiences.com
Thank you for your review! We’re thrilled to hear that everything was ideal and that you enjoyed your trip to Alcatraz. We hope to see you on another tour soon!
Reply from cityexperiences.com
Sujit,
We're happy to hear that your experience was stress-free. Thank you for your feedback.
Our trip to see the Statue of Liberty…
Our trip to see the Statue of Liberty and Ellis Island was great. My mom has some mobility issues and the crew were all extremely helpful and made sure getting on and off the vessel was safe and easier for her.
12 September 2025
Reply from cityexperiences.com
Kim U,
We're glad you enjoyed your visit to the Statue of Liberty and Ellis Island. We appreciate your highlighting the crew's assistance with your mom's mobility; ensuring everyone's safety and comfort is important to us. Thank you for your positive feedback.
Reply from cityexperiences.com
Andrius ,
We're happy you had a very nice experience. Thank you for your feedback; we appreciate it greatly.
Safety concerns
Purchasing tickets, arriving, initial boarding and arriving at the statue all went smoothly. However, being that we got an early 9 AM ticket I did not realize that my whole day would be taken at this experience. After taking the ferry over to Ellis Island, I had no idea what would be in store for us waiting to get another ferry to get back to Manhattan. The line was extremely line long, in the sun and continually fairies hardly left anyone off, allowing for only a few people to get on. Unlike Manhattan and the Statue of Liberty, that had organized lines with supervising employees, Ellis Island was unsupervised in the line. As the line grew deeper and deeper and more crowded people started cutting in line ahead of others, and as each boat arrived, and everyone realized we were not going to get on the boat people started pushing, at one point I needed to get out of line to use the restroom and when I did, I saw a group of employees standing in under an umbrella chatting away. I was very angry because they should have been spread out, monitoring the crowd. At one point in the line after being in it over an hour indirect sun during the month of July, two women had to sit on the ground, and people share them with maps, etc. that is unacceptable and unsafe your company should provide a shade cover and have more employees with supervision to make sure that those employees are doing their job. That was dangerous. When our group approached the front of the line waiting for the next boat, you could hear the stress in the employees voices because they could feel attention in the pushing in the line. They were stating that if everyone didn’t stop pushing, they would be unable to load the boat. This is completely the fault of your company. And my whole trip to New York I did not experience anything like this on any of the activities I purchased. By the time my family got back to Manhattan at 4 PM. We missed our next event and we’re so tired and thirsty and sunburned that our day had to be cut short. We had to go back to our hotel to rest and begin to feel better.
11 July 2025
Reply from cityexperiences.com
Megan Mitchell,
Thank you for taking the time to share your experience. We’re truly sorry to hear about the difficulties you encountered during your visit to Ellis Island, and we completely understand how frustrating and exhausting this must have been for you and your family.
While we’re glad to know that your initial experience — including ticketing, boarding, and the Statue of Liberty portion — went smoothly, we regret that the return process from Ellis Island caused such discomfort. July is the busiest time of year for Statue Cruises and the National Park sites, which can unfortunately lead to longer wait times, heavier crowds, and less shade availability than usual.
Please note that the ferry operations and on-site crowd management are overseen by the National Park Service and the official ferry operator, which means some aspects such as line supervision and staffing are outside of our company’s direct control.
That said, we completely agree that the experience you described should be improved. We’ve already shared your feedback with our partners and site management to encourage better queue organization, shade coverage, and crowd supervision during peak periods.
We sincerely apologize that your visit did not meet expectations and that it impacted your day in New York. Thank you for bringing this to our attention, and once again, we apologize for the inconvenience.
Amazing time
29 October 2025
Reply from cityexperiences.com
Thank you for your review! We’re thrilled you had an amazing time and hope to welcome you on another tour soon!
We had a great time.
We had a great time. It’s my dream to see Statue of Liberty and I saw her so near . It’s smooth and love there souvenirs shop
11 October 2025
Reply from cityexperiences.com
Caren,
We're happy to hear that you had a great time and that you enjoyed seeing the Statue of Liberty up close. We appreciate you mentioning our souvenirs shop!
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