When visiting Dubai, I was able to get some experiences discounted through City Laila. It was my first time visiting and all these excursions can really add up, even with a discount, so it's very mu... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Was able to get great deals via City Laila. They were quick and responsive on whatsapp. Booked multiple park tickets via them - DC, Seaworld and Motiongate. Got better deal than market.
Company replied
Initially we are hesitant to book for an activity (Aquaventure and Motiongate), however they exceed my expectations and meet all my requests. For sure we will book to CityLaila once again if we will v... See more
Company replied
I purchased the attraction- X line Dubai through City Laila company. I want to say many thanks to City Laila company for the service I got from it. I asked too many questions before buying the... See more
Company details
Written by the company
We cover, You discover. An unknown city, a fun vacation, but can it be something more? That's where CityLaila comes in. CityLaila is packed with many features all at your fingertips to provide you endless possibilities, boundless fun, and a whole bunch of good memories. We're on a journey to create a seamless experience when you explore cities and try to do something new, exciting and thrilling. We cover almost all the popular, trending, cultural and local activities or you can say, attractions across all middle east countries. We are now leading in UAE & SA and very soon planning to fly to other countries
Contact info
DOLPHIN BUSINESS CENTER, Aspin Commercial Tower - 408 - 4th floor - Sheikh Zayed Rd, 00000, dubai, U.A.E.
- +971506800227
- debo@citylaila.com
- citylaila.com
4.5
Excellent
1K reviews
Replied to 33% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Really excellent service everything
Really excellent service everything. I recommend City Laila for all your activity bookings in UAE.
9 April 2025
Reply from Citylaila
Thanks a lot for choosing City Laila and recommending us dear. Do visit us again. Enjoy.
Reply from Citylaila
Thanks a lot dear for choosing City Laila. Enjoy.
Cheapest price available online
Cheapest price available online. Received the tickets within minutes as promised.
4 April 2025
Reply from Citylaila
Thanks a lot dear for choosing City Laila. Hope you had a wonderful time in Dubai.
Amazing offer that we used!
3 April 2025
Reply from Citylaila
Thanks a lot dear. Do visit us again. Enjoy.
Reply from Citylaila
Thank you so much dear. Enjoy and have fun.
Genuine Website Genuine items
Quick turnaround. Got the tickets within 15 minutes of making payment. Genuine site ... Genuine discounts... genuine tickets ..
We utilised the tickets purchased and saved money .. which we spent on other activities .
Thank you
30 March 2025
Reply from Citylaila
Thank you so much for your precious feedback dear. Glad that you loved our service and the deals. Do visit City Laila again. Hope you are having a wonderful time in Dubai.
IMG World
Good offer ever available online by third party. Only issue was that the tickets are for normal entry. It could have been better if the offer was for fast track category.
31 March 2025
Reply from Citylaila
Hello Dear. Thanks a lot for your feedback. We also provide tickets for fast track but entry tickets are different and fast track is different which you need to purchase extra. Really hope that you had a great time at IMG.
Shit website
Shit website, they sold us the wrong ticket and then the phone was unreachable. No refund also available
1 April 2025
Reply from Citylaila
Dear Krasnaya,
We’ve reviewed your concerns with our team and found that there was an issue with scanning your ticket. However, we promptly issued a new ticket, and you were granted access to the park without further delay.
Regarding your feedback about refunds and phone availability, our records indicate that our chat support team responded to you in less than a minute and resolved the issue efficiently. Our support team is available 24/7, and we strive to assist all guests promptly.
We kindly request that you consider updating your review to reflect the resolution provided, as the current remarks may be misleading to others.
Thank you for your understanding, and please don’t hesitate to reach out if you need any further assistance.
Great experience
Great experience! I purchased my Aquaventure Park ticket from this company, and the process was seamless. The booking was easy, and I had no issues with access at the park. Plus, the price was better than other websites. Highly recommend!
31 March 2025
Reply from Citylaila
Thank you so much dear for your precious feedback. Pleased to hear your wonderful experience with City Laila. Do visit us again. Enjoy and have fun.
Reply from Citylaila
Thank you so much dear for your precious feedback.
Worst experience in Dubai ever
I had some issues with the booking but they sorted it out after few hours, hopefully will enjoy the experience
29 March 2025
Reply from Citylaila
Hello Dear.. I really hope you had a wonderful time in Dubai. If you face any issue during booking you can contact our 24*7 Customer service. They will easily help you to resolve the issues.
Reply from Citylaila
Thank you so much for choosing City Laila dear. Hope you are having a wonderful time in Dubai.
Reply from Citylaila
Thank you so much for your precious feedback dear.
Great service
Great service ! Very comunicative and fast . I got a well discounted ticket for the museum of future all through whats app . Definetly a great service that you can only see in Dubai . 10/10 !
17 March 2025
Unprompted review
Reply from Citylaila
Thank you so much for your feedback dear. Hope you had a great time at the Museum.
Very nice and helpful will try it next…
Very nice and helpful will try it next time and advise my friend to use it to make reservations
16 March 2025
Reply from Citylaila
Thank you so much dear for your feedback and for recommending it to your friend as well. This means a lot to us.
Reply from Citylaila
Hello Dear Ashish. As I can see that your tickets has been mailed to your email id. Do check once if you have received them or not. Because we have sent it.
Reply from Citylaila
Hello Dear.. I think you are paying through the website, sometimes due to server issue it happens. In that case you can wait for some time and try newly again. Or else you can also contact our customer support team they can send you instant payment link for your easy transaction. Thank you.
The staff connected to me fast and give…
The staff connected to me fast and give a response in time.
5 March 2025
Reply from Citylaila
Thank you so much for your feedback dear.
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