Difficult move and a difficult time - partner's mother had passed and hadn't clear and move the contents of the house quickly. From South West Wales to Manchester with a stop off in Wales. From initia... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Highly recommend City Moves. They were able to accommodate our move at short notice helping to take away some of the stress of exchanging and completing on the same day. The expert removal team arrive... See more
Company replied
Would recommend using city moves to anyone who is moving house. The customer service team are very helpful and always on hand to answer any queries prior to our move date. Everything ran to time and t... See more
Company replied
I was a nervous mover having not moved for over 20 years. We moved 200 miles from the North West to Surrey and the moving out and moving in process took place over 3 days, and include 2 pianos whi... See more
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Company details
Written by the company
City Moves Removals & Storage are a family run company, that cater for Local, National, European, International & Commercial Relocations. We are a Fully Registered Company and can offer a wide range of services, there is no job too big or small. City Moves are one of the UK's largest Family Run Removals & Storage Company, with a large fleet of new vehicles, ranging from 3.5 Tonners up to 26 Tonners. City Moves are also one of the UK's largest packaging suppliers stocking a wide range of materials to help you pack up your property. Our Mission, City Moves aim to offer every customer the best service possible, with all members of staff being trained to the highest level, to ensure that we are able to undertake any job that you may need assistance with. With a Professional and Happy work force we are here to help in any way that we can.
Contact info
Head Office - City House, Prospect Park, Queensway, SA5 4ED, Swansea, United Kingdom
- 08000 302090
- customerservices@citymoves.co.uk
- citymoves.co
4.9
Excellent
2k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 66% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing
I had a great experience with City moves. Usually moving can be quite stressful but they made it really easy. They arrived when they said they would and they helped with putting everything in the van. Nothing was damaged in the journey. Super friendly and helpful and the price was really affordable. Thank you again!
31 January 2026
Unprompted review
Reply from CITY MOVES
Afternoon Kacey, thank you very much for your review. I am pleased to hear we managed to provide you with a great professional service and able to relieve any stress. We will pass your feedback into the team. Thank you for using City Moves and we wish you all the best in your new location.
Excellent professional service
Excellent professional service. Requested quote on a Monday, came back with good price and availability next day to move. The two movers that turned worked really hard and moved everything out and in the new house within 3 hours. Thanks
3 February 2026
Unprompted review
Reply from CITY MOVES
Morning Scott, thank you very much for your review. I am pleased to hear we managed to provide you with a great professional service at such short notice. We will pass your feedback into the team. Thank you for using City Moves and we wish you all the best in your new location.
Brilliant company with brilliant staff
I just wanted to say how pleased I am with this removal company, they were very professional from start to finish and the price was very competitive. The removal staff - Rhys, Jacob and Zak were hard working, very helpful and polite and I cannot praise them highly enough.
I would definitely recommend City Moves.
5 February 2026
Unprompted review
Reply from CITY MOVES
Morning J Medcraft, thank you very much for your review. I am pleased to hear we managed to provide you with a great professional service from the start. We will pass your feedback into the team. Thank you for using City Moves and we wish you all the best in your new location.
The 2 guys arrived on time and were…
The 2 guys arrived on time and were very friendly. They were very quick emptying my house but took real care with my belongings. When it came too putting my things into my new home they put everything where it needed to be and again took care of my belongings. Can not give the 2 guys enough credit for how friendly they were and how good they were.
19 January 2026
Unprompted review
Reply from CITY MOVES
Afternoon Kieron, thank you very much for your review. Happy to hear we managed to provide you with a great service right from the start. We will pass your feedback into the team. Thank you for using City Moves and we wish you all the best in your new location.
Fast service and easy to deal with
Fast service and easy to deal with
4 February 2026
Unprompted review
Reply from CITY MOVES
Afternoon Mark, thank you very much for your review. We will pass your feedback into the team. Thank you for using City Moves and we wish you all the best in your new location.
Really went smoothly from start to…
Really went smoothly from start to finish. Very friendly and helpful staff.
28 January 2026
Unprompted review
Reply from CITY MOVES
Afternoon James, thank you very much for your review. We will pass your feedback into the team. Thank you for using City Moves and we wish you all the best in your new location.
No hassle
I had no hassle on the day of the move. City Moves arrived on time and did a good job.
28 January 2026
Unprompted review
Reply from CITY MOVES
Morning Pauline, thank you very much for your review. We will pass your feedback into the team. Thank you for using City Moves and we wish you all the best in your new location.
Absolutely amazing company!
Absolutely amazing company. Looked after both properties either end, covering doors, floors etc. Really friendly staff. Highly recommend. Really good price too. Thankyou so much x
9 January 2026
Unprompted review
Reply from CITY MOVES
Morning Miss Sullivan, thank you very much for your review. We are so pleased to hear we was able to provide you with a great service right from the start and provide you with the confidence to manage your move efficiently. We will pass your feedback into the team. Thank you for using City Moves and we wish you all the best in your new location.
Worth the money!
The team turned up on time and were very professional packing the van and dismantling the wardrobes. They kept me informed throughout the process and were very polite. Having moved before without using a professional service I would not do so again. They made the process look easy and it was definitely less stressful than previous moves!
23 January 2026
Unprompted review
Reply from CITY MOVES
Afternoon J Watson, thank you very much for your review. We are so pleased to hear we was able to provide you with a great service right from the start and provide you with the confidence to manage your move efficiently. We will pass your feedback into the team. Thank you for using City Moves and we wish you all the best in your new location.
Very good company
I'm glad I had this company for when I moved recently. The men who came were lovely, very helpful and nothing was too much for them.
I would definitely recommend this company and use them in future if needed.
16 January 2026
Unprompted review
Reply from CITY MOVES
Morning Lucy, thank you very much for your review. We are so pleased to hear we was able to provide you with confidence to manage your move efficiently right from the start. We will pass your feedback into the team. Thank you for using City Moves and we wish you all the best in your new location.
Stress free move
I found the whole moving experience trouble free, the crew arrived on time, extremely friendly and helpful and took great care in handling the furniture, would certainly use them again
20 January 2026
Unprompted review
Reply from CITY MOVES
Morning David, thank you very much for your review. We are so pleased to hear we was able to provide you with confidence to manage your move efficiently. We will pass your feedback into the team. Thank you for using City Moves and we wish you all the best in your new location.
Great team
Great team, we would highly recommend this company, the team that made our move stress free were exceptional . We found them to be very helpful in their approach to the job. They were very hard working and very helpful in our move to our new home.
Great job.
Alan & Gill.
20 January 2026
Unprompted review
Reply from CITY MOVES
Morning Gill, thank you very much for your review. We are so pleased to hear we was able to provide you with confidence to manage your move efficiently right from the start. We will pass your feedback into the team. Thank you for using City Moves and we wish you all the best in your new location.
An excellent move experience
Our house move was made so easy by Citymoves, we would advise everyone to use them.
We packed our own items and used boxes provided by them.
Our movers were Mario, Chris and Ashley.
They were amazing, absolutely nothing was too much trouble for them. They worked so hard, they made our life so much easier. We couldn’t believe how smoothly the move went.
29 January 2026
Unprompted review
Reply from CITY MOVES
Morning Jeanette, thank you very much for your review. We are so pleased to hear we was able to provide you with confidence to manage your move efficiently right from the start. We will pass your feedback into the team. Thank you for using City Moves and we wish you all the best in your new location.
Terrible
Terrible. They failed to take all our belongings, despite us explicitly checking they would fit as we had several large plants to take which we appreciated is not standard. We were assured repeatedly everything would fit. On the day, they said it didn’t. We had to leave a lot. That’s even though we had fewer items than on the film you send for a quote - including two fewer beds!
We were given four weeks free storage – except it wasn’t free. When the bill was sent we were told we would get four weeks free only if we first paid for 12 months. These ‘terms and conditions’ were not stated at any point. There were other ‘extra’ costs we weren’t told about either.
We tried to discuss the issues (there were others as well) afterwards but the company wasn’t interested.
To note, the men doing the moving on the day were very amenable and competent and apologised that we had been given the wrong information by ‘the office’.
Editing to respond to some of the most ridiculous points in CM’s nonsense reply below. As you’d expect, we’d seen our new house before we bought it, so knew we wouldn’t be using our old oven in our new kitchen. As there was an offer of ‘free’ storage we took it up and were told we could have four ‘free’ weeks which we planned to use for the oven while we looked to sell it. This ‘free’ storage cost us nearly £200. I have no idea what the prices quoted in CM’s fiction below are supposed to refer to – they are as unrelated to the reality of our experience as the rest of their story. The costs CM charged only went one way – up! If we had known these costs, we would of course have just kept the oven.
We raised all the issues clearly, fairly and repeatedly, including on the phone the Wednesday before I posted the review. CM was not interested, until this review. After failing to have our accurate review removed for being defamatory, they emailed asking to talk on 2 Feb. My reply, to Kirk at 14:06 on 2 Feb, explained our position yet again – I said (verbatim): “If you would like to discuss further over email, I’m happy to do so. It seems email would be best to ensure there’s a clear record for all.” We never heard back.
It’s slightly astonishing to read their reply – if only half as much effort were put into customer service. Terrible is now an understatement for our experience with this company. Hopefully they’ll treat customers better in the future. Or change track entirely and pursue their apparent interest in creative writing!
10 December 2025
Unprompted review
Reply from CITY MOVES
Hi Maddie,
Thank you for your review even though we do think you are not painting a true picture of your service from us.
You emailed us prior to booking our services stating that your plants would be removed before your relocation day and that there was only a few you wanted us to take for you, we advised we could not guarantee this as we did not quote for these in our volume. However, we did say if they can fit on our vehicle, we would have no problem in taken them for you. A lot of plants we did take for you, but we could not fit them all on unfortunately. Reference to your storage you were not given any storage free as you did not even know that you needed it until your cooker didn’t fit into your new property. We advised storing your cooker would be no problem and it was £48 per 4 weeks for our smallest storage container. We run various promotions relevant to people’s volume of goods so all storage costs can differ. You emailed us after your cooker came into storage saying you had seen we have a flyer out for a £1 storage offer or 12 weeks free, which we do run subject to our terms and conditions. We did reduce your container cost from £15 plus VAT to £10 Plus VAT to help with your unexpected need for storage. We are completely transparent about costs and all our costs are on your quotation, I am happy to investigate any unforeseen charges that you were not aware of, I have emailed you direct regarding this. You have not tried to discuss anything with us as the first time we knew about this was when you made this review, we tried to call you and you advised you will not be answering us, we have tried via email also. If any of the above is not true, then please provide us all the miss information you have as we will happily investigate this for you. We welcome all reviews, but we do not agree with yours I’m afraid. Rating us terrible is not a true reflection on your service as what you have stated is incorrect.
However, we would like to wish you all the best in your new property.
Many Thanks
City Moves Team
City moves are excellent
City moves are excellent, staff is kind, professional and considerate. They make moving less stressful. I will definitely recommend them to others and use them again
15 January 2026
Unprompted review
Reply from CITY MOVES
Morning Rakanang,
Thank you very much for you review. I am happy to hear we were able to make your move less stressful for you. I will pass on your feedback to the team. Thank you for choosing City Moves
Great move in two parts
Great move in two parts with some possessions for disposal and the majority back to Surrey. From the time Vic came to see us through to Scott and the teams taking care of our belongings we were very impressed with the service. Would definitely recommend the company and use them again if we had a need.
22 January 2026
Unprompted review
Reply from CITY MOVES
Morning Edward, thank you very much for your review. We are so pleased to hear we was able to provide you with confidence to manage your move efficiently & disposal of your unwanted furniture. We will pass your feedback into the team. Thank you for using City Moves and we wish you all the best in your new location
I found the firm city moves excellent
I found the firm city moves excellent . They were extremely helpful with moving my piano and also moving other furniture . They were very careful not to damage anything and kind and considerate . I would highly recommend this firm .
14 January 2026
Unprompted review
Reply from CITY MOVES
Afternoon June, thank you very much for your review. We are happy we were able to provide you with our highest standards of service right from the start. We will pass your appreciation onto the team. Again, thank you for using us and we wish you all the best in your new location
Always good
As I expected - I’ve used them 3 times. They are great all round. Punctual, polite, professional and good.
13 January 2026
Unprompted review
Reply from CITY MOVES
Afternoon Rod, Thank you very much for you review. We appreciate your continued custom each time you move and we are happy to be able to provide you with the highest of standards on each move. We will pass your feedback onto the team and once again thank you for using us and all the best in your new location
Smooth and Hassle free Move by City Move
City Moves arrived on time even when the traffic was heavy. They were quickly organised and my furniture was out of door in no time at all.
They delivered my furniture quickly . The whole thing was swift and hassle free. There was no time to worry or get stressed and my furniture was all in one piece. I would certainly recommend them.
19 December 2025
Unprompted review
Reply from CITY MOVES
Afternoon Sheila, thank you very much for your review. We are so pleased to hear we was able to provide you with confidence to manage your move efficiently and ease of stress from day 1 providing you with the highest standards of service from storage to Cardiff. We will pass your feedback into the team. Thank you for using City Moves and we wish you all the best in your new location.
Very quick and efficient movers
Very quick and efficient movers. My belongings were well looked after and transported safely from Swansea to Cardiff. The movers were friendly and approachable. They were also patient, as the keys to the new property were delayed by the estate agents, and they very kindly waited.
I would recommend this company to friends and family, and would use them again should I need to move.
8 December 2025
Unprompted review
Reply from CITY MOVES
Afternoon Issy, thank you very much for your review. We are so pleased to hear we was able to provide you with confidence to manage your move efficiently and ease of stress from day 1 providing you with the highest standards of service from storage to Cardiff. We will pass your feedback into the team. Thank you for using City Moves and we wish you all the best in your new location. Happy New Year to you
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