City Relay Reviews 2,396

Very good experience. Prompt help and clean well kept home. There was an issue with the door lock however we managed to solve this and staff were very prompt in responding and wanting to solve the issue

The apartment was so conveniently located, a couple of street away from Bond Street shopping. As it’s on Harley Street is very close to all the clinics there, ideal for those going over to London for surgery etc. Apartment itself was very clean, modern, had every appliance you would need. When we meet the agent to check-in he spent a lot of time giving up tips and advice of what to see and do in London, this made the stay feel a little more personal, we definitely appreciated that! We will definitely be staying here again next time we’re in London!

I had the pleasure of staying in this lovely, comfy abode for my first visit to London. The stay was on a lovely cobblestone street which gave it such a cozy ambiance. It had the necessary amenities needed for a satisfactory time. This location is also in the beautiful neighborhood of Little Venice, close to many shops and easily accessible via public transit both in and out of the location.

The host was very responsive as well! There was a power outage overnight and responded in minutes with a fix that worked in no time! For any first time visitors to London, I highly recommend this stay!

Great SERVICE and location, would always book with them

The location is really great and the place is nice. The apartment was clean and all equipment was available.
I really enjoyed my stay.

The perfect spot in a mews in Notting Hill. Close to everything - suited our family perfectly. Will be back. Thank you.

The accommodation is perfect and the company helped so kindly us along the way. Would definitely stay here again.

Amazing support. Thank you Carlyn, Tembi and Saadiqah!

I had a very pleasant stay in London, cleaned apartment with all the necessary amenities around.

We stayed at the Cleveland Arms near Paddington. Good flat, good district, clean and quiet. Will stay here again next time

Absolutely amazing apartment in London. Communication was great via WhatsApp and were had a guided tour around the apartment with contact number for any difficulties. Given the heat the fans were on ready. It was spotlessly clean. All amenities and spacious for a 2 bed apartment. Will look at using these guys again.

Saadiqah & Carlyn were very helpful in finding a flat and signing a lease as I was in a different country up until the move in date. Everything went smoothly thanks to their support.

Perfect location to be close to everything you could want in Wembley.

Comfortable space, beautiful balcony and great place to feel at home while you’re in the big city.

The host are lovely and supper accommodating.

10/10 we loved this location

Very clean and well appointed apartment in Finsbury Park the garden especially was a great feature.

Nice, clean appartment with fully equipped kitchen. Perfect location in London.

Great location close to dining, shopping and tube station. Tower bridge is 20 mins walk away. Hosts were very responsive and helpful. We stayed during a heatwave and hosts got us extra fans delivered at home to make our stay comfortable.Beds were very comfortable and house was equipped with everything we need

Great apartment, good communication before we arrived made checking in a breeze. City Relay were very approachable for any assistance we needed, not that any was required

The apartment was fully furnished very clean and the location was great also it had all amenities and facilities that we needed. We will definitely stay again. Thanks for the property team they respond very quickly whenever we needed them.

The location is really great and the place is nice too but did not realise that it was a basement apartment so the big windows opened to nothing but walls. Was also expecting some basic amenities like coffee pods salt and pepper which are really basic and not a big ask.

Apartment near Wembley - Perfect location for events at Wembley, area felt safe & quiet building.

Apartment itself was not great and not as advertised via the pictures...
Awful smell that stayed throughout.
All furniture worn / dirty / stained.
Marks / stains on walls, light switches.
Kitchen felt grubby, dish washer smelled vile.
Bed too big for master bedroom - unable to move to the other side of the room without performing a gymnastic routine.

Host extremely slow to respond - issue checking in (wrong key given at key pick up location - 7minute walk from apartment) and they would not answer my calls, all 37 of them, they would only communicate via text which as you can imagine was not ideal.
It took over an hour and a call to Air B&B to resolve. If we didn't have a child with us we would have left and found somewhere else to stay.
Host more than happy to pester for a review after checkout though.

It's perfect if you just want a place to sleep and are happy that you won't be helped in a hurry if any issue arises.