CityRise Reviews 

The staffs and service was top notch, the communication was smooth and quick response via email, my only frustration was the so many paperwork which I could understand the legal process but things can be simplified. Apart from that could have rated them a 5ster

Fran helped me throughout the whole application process she made things go as smoothly as possible and kept me updated on my whole application and the process of how everything works. I could not have asked for a better agent to help me with my first apartment.

Excellent and outstanding service - tenant organized within a week of completion.

Fran from Citywise was fantastic really attentive and helpful, made what should be a fairly stressful situation very easy and simple. City wise as a whole we're brilliant and I would definitely recommend them to anybody.

Update Sep/26
CityRise managed to help me recover all my money, as painful as it was going through the experience, I’m raising this from 1 to 3 stars because I do believe CityRise care about their clients.
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I am writing this to share a deeply concerning experience regarding a property purchase made earlier this year through CityRise, in the hope of saving other buyers and agents from similar financial and emotional hardship.

I reserved an almost ready off-plan property in Liverpool early this year with a £12,500 reservation fee, which marked the start of a prolonged and stressful process.

Developer: Russell Harry Ronald SCHWARZE (Operating via East Prescot Road Homes / Peloney Limited / Merebridge, Company No. 11675945, and 11834491, among other company names).

Throughout the conveyancing process, the developer repeatedly introduced unnecessary delays over trivial matters. After more than six months of delays, when all legal and mortgage formalities were finally complete and my solicitor requested a completion date, the developer abruptly pulled out of the transaction. Worse still, despite agreeing to reimburse my costs, he has failed to return some of the funds owed. It has been an exhausting ordeal attempting to recover money that is legally and rightfully mine.

I do want to acknowledge Rueben at CityRise, who has been very supportive and active in trying to help me recover my outstanding funds. However, it doesn’t take away the fact that CityRise sold this property to me and I wouldn’t be going through this ordeal today if they had properly vetted the developer. I strongly urge CityRise to conduct far more rigorous due diligence on the developers they represent to prevent clients from being placed in these situations.

Unscrupulous practices in property development continue only when they go unexposed. Exercise extreme caution before entering into any agreements involving Russell SCHWARZE, Jane SCHWARZE or their associated entities.

I know for certain karma will get these people bad after what they have put me through but I'm putting this message out there for all potential buyers/agents to please watch out for these criminals as nobody deserves to go through this.

Please share this warning broadly.

Sophie Brookes is a very knowledgeable property investment advisor and I wholeheartedly recommend her to anyone who want to start or expand his/her portfolio. She is a genuine partner in the journey, putting the extra mile to find and present tailored proposals according to your needs and not only just showing the pipeline of available properties.
Unfortunately my investment fell through but I will most definitely work with Sophie in the future.

Excellent in communication and wanting to see am The house agent was professional and welcoming throughout the viewing. They showed us around the property thoroughly, and explained the key features clearly. They were knowledgeable about the area and answered all our questions honestly, giving us enough time to look around without any pressure. Overall, the experience was smooth, pleasant, and well-organised.

Demee was great and very helpful during the sales period. Would highly recommend

From the start Kieran was friendly, honest and reliable. I called initially about a property id seen on right move but after multiple phone calls because im indecisive kieran helped me secure a great investment property. He was open and honest throughout. Never tried to lead me down a path and has been a great support throughout. 10/10

Great communication. Demee provided clear answers to my questions and directed me to other experts when required. This was very reassuring as we progressed through the purchase process.

Had an amazing experience so far, looking forward to completing the purchase. Demee has been really helpful and made a huge effort to answer all my queries even outside of working hours! She has been there throughout the whole process and couldn’t have done it without her. 🙌

I am a newly-born property investor, stepping into the market with a lot of enthusiasm but also understandable caution. From the very first meeting, Demee Elliott at Cityrise Property Investment Consultants was nothing short of outstanding.

Demee immediately put me at ease. Her communication was a perfect blend of confidence, clarity, and genuine patience, expertly tailored to someone starting their investment journey. She never assumed prior knowledge and took the time to ensure every concept was understood.

What truly impressed me was the meticulous detail in which she explained the entire process: from identifying the right opportunities, through the payment schedule, and into their comprehensive property investment and management services. No question was too small, and every answer was thorough and focused on my long-term benefit.

Building trust was clearly a priority for Demee and Cityrise. She didn't just present options; she built a foundation of credibility. This was powerfully reinforced when the Managing Director joined our discussion. This personal touch was incredibly valuable, as it showcased the company's collective expertise and deep, insightful understanding of the current state market. It gave me immense confidence that I wasn't just dealing with a consultant, but with an entire firm dedicated to strategic, well-researched investment.

In summary, Demee Elliott and the team at Cityrise provided a masterclass in client service and professional guidance. For any new investor looking for a partner who combines detailed market knowledge with transparent processes and a genuine commitment to your success, I cannot recommend Demee and Cityrise highly enough. They have turned a complex journey into a clear and confident path forward.

Thank you, Demee and team!

This was my first investment with CityRise, and it has been an excellent experience from initial contact through to completion. Oliver was instrumental in sourcing a suitable property, while Laura provided invaluable aftersales support, ensuring everything stayed on track for a timely completion. Ross then assisted with preparing the property for rental, and finally Fran secured a suitable tenant within just a week of the flat being ready, responding promptly to any questions or concerns I had.
Throughout the process, the entire team was friendly, helpful, and highly professional, making the journey smooth from start to finish.

Fran was extremely quick to respond to emails, the documentation was completed promptly, and the property was very nice

Kieran was consistently good at communicating, even calling me about an opportunity which we had previously discussed, and were then able to move quickly on. Early days but so far I'd highly recommend CityRise and Kieran

When dealing with CityRise, Fran was always friendly and professional. She responded quickly to any questions and worked hard to find us the right tenant. Her help was much appreciated.

The service and information I receive is quick snd accurate

As always it’s a pleasure working with CityRise, they never let you down. Fran is such a delight to work with as she always keeps you updated with what’s happening. Fran always gives 100% and gets your property on the market asap, thank you so much for making the right decisions in such a professional and friendly manner. We look forward to great times ahead.

Fran was exceptionally friendly and helpful throughout the moving process, including when first viewing the property.

POOR COMMUNICATION AND WEAK OVERSIGHT INTO DETAILS AND PROCESS AND PROCEDURES. VERY POOR EXPERIENCE