as always great experience, easy to book online, easy contact with advisors to help you choose the best option, always on time, easy tracking system plus this time driver Calvin (ED18) who went far be... See more
Company replied
Location
Switch locationUnit 1C West Craig's Industrial Estate, Turnhouse Road, EH12 0BD Edinburgh, Edinburgh, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The driver (Barry?) came early in the delivery window which was very convenient for me. The fence panels in my delivery were left outside my front door as requested in perfect condition. The driver wa... See more
Company replied
I get regular deliveries from Wickes via City Sprint. The deliveries are good and the tracking is really helpful. But the best experience is when the van pulls up and I get one of the regular drivers... See more
Company replied
I ordered 23 bags of compost from Wickes as I am unable to lift them due to disability. Communications from CitySprint were great, I was given a time frame the day before and kept updated on the... See more
Company replied
Company details
Written by the company
CitySprint is the UK's leading same day distribution network offering same day and overnight courier services, as well as covering your logistics and international requirements on a 24/7 basis.
Contact info
Unit 1C West Craig's Industrial Estate, Turnhouse Road, EH12 0BD, Edinburgh, Edinburgh, United Kingdom
- 0131 4531800
4.8
Excellent
155 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Didn't even bother ringing the bell.
Driver didn't even bother ringing the bell. Instead decided to dump my delivery in the middle of the driveway.
8 April 2026
Unprompted review
Reply from CitySprint - Edinburgh
We regret to hear that your delivery was left in the driveway without ringing the bell. We'll address this with our delivery team. Thanks for your feedback.
Alex (ED03) is always super friendly
Alex (ED03) is always super friendly, professional and helpful with the collection. Thank you!
27 March 2026
Unprompted review
Reply from CitySprint - Edinburgh
We're happy to hear that our service was friendly, professional, and helpful during the collection. We appreciate you sharing your valuable feedback with us!
Alec is always polite cheerful and…
Alec is always polite cheerful and helpful.
I cannot fault him.
17 March 2026
Unprompted review
Reply from CitySprint - Edinburgh
We appreciate you sharing your positive feedback. We're happy to learn that our team member is polite, cheerful, and helpful!
Alec comes to our office often to…
Alec comes to our office often to collect our office equipment. Very efficient and a gentleman
17 March 2026
Unprompted review
Reply from CitySprint - Edinburgh
We're happy to hear that our team member provides efficient service for your office equipment needs. We appreciate you taking the time to leave feedback.
Reply from CitySprint - Edinburgh
We appreciate you taking the time to share your positive experience. We're glad to hear that our driver was helpful!
Friendly staff
Alec (E0003) is always very friendly whenever he comes to the office :)
10 March 2026
Unprompted review
Reply from CitySprint - Edinburgh
We appreciate you taking the time to share your kind words. We are happy to hear that you find our team member friendly and helpful!
Driver very polite
Driver very polite , came when said , tracker easy to follow , no issues , quick and easy delivery .
10 March 2026
Unprompted review
Reply from CitySprint - Edinburgh
We're happy to hear that our driver was polite, arrived on time, and the tracker was easy to follow! We appreciate your positive feedback on the quick delivery.
Very helpful…
The delivery man took the heavy item to a dry place for me and packed it safely
10 March 2026
Unprompted review
Reply from CitySprint - Edinburgh
We're happy to hear that our delivery was helpful and ensured your item was brought to a safe, dry place. Thank you for your positive feedback!
Delivery
Eoin delivered wood panels today and brought them into my garden for me. Went above an beyond!
6 March 2026
Unprompted review
Reply from CitySprint - Edinburgh
We're happy to hear that the wood panel delivery to your garden went smoothly. We appreciate you acknowledging the extra effort! Thanks for your positive feedback.
Brilliant service
Driver was on time, very polite and friendly. Great customer experience. Thanks
6 March 2026
Unprompted review
Reply from CitySprint - Edinburgh
We're happy to hear that our driver was punctual, polite, and friendly, and that you had a great experience. Thank you for your positive feedback.
Eoin was brilliant …10/10
Eoin was brilliant and left sheeting exactly where we needed it was very friendly and considered our current physical condition as I am on crutches with severe sciatica appreciated his help very much
6 March 2026
Unprompted review
Reply from CitySprint - Edinburgh
We're happy to hear that our team member was so helpful and considerate, especially given your current situation. We appreciate you taking the time to provide your positive feedback!
Great service
Eion is a nice guy, helped put my heavy floorboard in my garage!
6 March 2026
Unprompted review
Reply from CitySprint - Edinburgh
We're happy to hear that our team member was helpful and assisted you with your heavy floorboard. Thank you for your positive feedback!
Eoin B was very helpful and put my…
Eoin (EO23) was very helpful and put my delivery exactly where needed. Good communication all round. Thank you!
6 March 2026
Unprompted review
Reply from CitySprint - Edinburgh
We're happy to hear that our delivery driver was helpful and accommodating, placing your order exactly where you needed it. We appreciate your positive feedback on the great communication!
Reply from CitySprint - Edinburgh
We are so glad to know that you find our team pleasant and well-mannered. Thank you for sharing your positive experience with us!
Great service
Alec is always punctual, professional and courteous.
I could not recommend him more highly.
5 March 2026
Unprompted review
Reply from CitySprint - Edinburgh
We appreciate you taking the time to share your positive experience. We're happy to hear that you were impressed with the service you received!
Alec (5003) is our courier
Alec (5003) is our courier. The service is friendly and helpful always and Alec is a polite, well precented person. Excellent service
5 March 2026
Unprompted review
Reply from CitySprint - Edinburgh
We're delighted to hear that you consistently receive friendly and helpful service! It's great to know that our courier's politeness is appreciated. Thank you!
as always great experience
as always great experience, easy to book online, easy contact with advisors to help you choose the best option, always on time, easy tracking system plus this time driver Calvin (ED18) who went far beyond standard with his kindness and help with loading. Thank you!
16 January 2026
Unprompted review
Reply from CitySprint - Edinburgh
We're happy to hear that you had a great experience! It's wonderful that you found booking online and contacting our advisors easy. We appreciate your kind words regarding the timely service, tracking system, and the driver's helpfulness. Thank you for your positive feedback!
I would like to commend this company…
I would like to commend this company what delivery driver did is bring 40 kg tiles up 2 flights of stairs and was meant to be a outside delivery. With ultra politeness easily beats john lewis delivery also i would rate this company 10 out 5 never had a better interaction with any company in my life wont forget this guy awesome human his name is Calvin (ED18).
15 January 2026
Unprompted review
Reply from CitySprint - Edinburgh
We're happy to hear that you had such a positive experience! It's great to know that our delivery exceeded your expectations with such dedicated service. We appreciate you taking the time to share your feedback.
Alec ED03
Alec ED03 is always courteous and friendly . He collect and delivers to us quickly and efficiently.
20 November 2025
Unprompted review
Reply from CitySprint - Edinburgh
We're happy to hear that our service is quick and efficient for you. We appreciate you mentioning how courteous and friendly our team member is. Thank you for your feedback.
Alec is a phenomenal courier
Alec is a phenomenal courier , would highly recommend!
13 November 2025
Unprompted review
Reply from CitySprint - Edinburgh
We are happy to hear that you had a positive experience with our courier service. Thank you for your recommendation; we appreciate it!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.