We had 17 experiences over a 29 day period throughout Italy. Only one guide was poor, all the others were exceptional. You helped create an unforgettable travel experience by firsthand encounters of p... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
From the reminders, to connecting with our tour guide well in advance, the whole experience was enjoyed thoroughly. Francis (our tour guide) was sincerely mindful of us (my brother and I) - what we sp... See more
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Cillian picked us up at our hotel and took us on a walking tour in Dublin. He was a wealth of knowledge, not only about history, but also art, culture, music, food and more. He even serenaded us wit... See more
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Our guide, Shin, was a joy to have as our guide. It was like walking with a friend who was proud of his home city, and to be able to show us around. We were very fortunate to have his deep local knowl... See more
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Company details
- #9 of 17 best companies in Sightseeing Tour Agency
- #22 of 34 best companies in Cultural tours provider
- #23 of 41 best companies in Tour Agent
- #73 of 144 best companies in Tour operator
- #7 of 12 best companies in Tourist attraction
Written by the company
City Unscripted is a different kind of city experience. Instead of fixed itineraries and crowded group tours, we pair you with a local host who shapes the day around you — your pace, your interests, and the things you actually want to see. Our hosts aren't tour guides reading from a script. They're passionate locals showing you their city the way they'd show a friend visiting for the weekend. The iconic landmarks, yes — but also the neighbourhoods, cafés, and stories you'd only find with someone who genuinely lives there. Every experience is private and built around you. Tell us a bit about what you're curious about, and your host takes it from there. No two days look the same, because no two guests do either. If you're after something more personal than a standard tour and more structured than going it alone — that's us.
Why travelers choose City Unscripted
Written by the company
- Personalized experiences hosted by locals
- City Unscripted isn't a traditional tour company. Every experience is tailored to your interests and hosted by a local who shares the city they love through stories, hidden gems, culture, and everyday life. It's like exploring with a knowledgeable friend, not following a script.
Book with confidence with City Unscripted
Free Cancellation • 24/7 Human Support
Enjoy complete peace of mind when booking with City Unscripted. We offer a free cancellation up to 24 hours before your experience, and 24/7 support from a real human team with responses in under 10 minutes for urgent enquiries. From booking to experience day, we're here whenever you need us.
Contact info
International House, 64 Nile Street, N1 7SR, London, United Kingdom
- +44 (0)1234 230 093
- info@cityunscripted.com
- cityunscripted.com
A different kind of City Experience
4.7
Excellent
163 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Oaxaca Experience
Our host was very knowledgeable about the history of the city, he showed us local favorites, he was very kind and polite, and it was an overall great experience.
14 May 2026
Reply from City Unscripted
Hi Kelly,
Reading this made us smile, thank you! We're so happy you enjoyed your time with us and appreciate you choosing City Unscripted for your visit.
Ruslan and the City Unscripted team
our tour guide was great and we saw…
our tour guide was great and we saw alot of th City
4 February 2026
Reply from City Unscripted
Hi Frederick,
Thank you for your lovely review! We're so glad you had a great time seeing so much of the city with us.
Ruslan and the City Unscripted team
Creates an experience of a lifetime!
We used City Unscripted twice this spring, and loved both experiences. The local guides really tailored our experiences to our interests and we felt we had a deeper, more meaningful time than one of the 'canned' tours most companies offer, for the same cost. We will use it again when we are in one of the cities that they operate in.
17 April 2026
Reply from City Unscripted
Hi Susan,
Wow, hearing that you chose to explore with us twice and plan to come back is the biggest compliment we could ask for. We can't wait to be part of your next adventure!
Ruslan and the City Unscripted team
Great guide
Great guide, very knowledgeable about all the areas we viewed. Very very kind.
3 April 2026
Reply from City Unscripted
Hi Kelly,
Thank you so much for your lovely review! We hope to see you again on another City Unscripted adventure.
Ruslan and the City Unscripted team
Pau was a great guide
Pau was a great guide. He knew so much about Barcelona. You could tell that he loved his city. His insights were exceptional.
4 March 2026
Reply from City Unscripted
Hi Rransom,
It makes us so happy to read reviews like this—thank you! We'll be sure to share your kind words with Pau, and we hope we can help you discover another amazing city in the future.
Ruslan and the City Unscripted team
Reply from City Unscripted
Hi Ian,
This is wonderful to read—thank you! We love creating memorable days for our guests, and we'd be delighted to welcome you back wherever your travels take you next.
Ruslan and the City Unscripted team
We loved our tour
We loved our tour! Learned a lot. Our tour guide was awesome! Thank you!
28 May 2026
Reply from City Unscripted
Hi Patrick,
We're so happy you had such a great time, and we really appreciate you taking a moment to share your experience with us!
Ruslan and the City Unscripted team
An amazing low key Sydney Evening!!
Host Micheal was prompt, friendly, engaging and knew Sydney well. City Unscripted reservation process seemed cumbersome, and there were several individuals on their side I had to deal with during the planning process. Perhaps a one-off situation I suppose as their original selection of a guide for our experience canceled her involvement forcing CU to locate another person (Michael.) We very much appreciated the full attention Michael gave us as his only clients that evening. Highlights of the evening were the use of downtown street rail and a thoroughly amazing stroll through the Queen Victoria Building (QVB.) Please be sure to communicate our thanks again to Michael for his kindness and we wish him only the best in the future. As far as CU is concerned we believe they are on track, will continue to streamline and strengthen their mission and processes as a comprehensive provider of small/private guided experiences for tourists worldwide.
7 April 2026
Reply from City Unscripted
Hi Howard,
This was such a lovely review to read - thank you! We'll make sure Michael sees your kind words, and we really appreciate your feedback, as it helps us keep getting better.
Ruslan and the City Unscripted team
A grave experience
Our cemeteries and chocolate tour was great fun. Lots of interesting facts, a fascinating graveyard and due to the heat the hot chocolate was switched to the most heavenly ice cream.
13 June 2026
Reply from City Unscripted
Hi Verena,
We're so glad you embraced the experience, and it's great to hear the day came with a sweet surprise, too. We hope we'll see you again in another city soon!
Ruslan and the City Unscripted team
Api was a very compatible guide
27 May 2026
Reply from City Unscripted
Hi Tim,
Thank you for your kind review. It means a lot to us! We hope this is just the first of many City Unscripted experiences, and we can't wait to welcome you to your next destination.
Ruslan and the City Unscripted team
Best experience, best guide
From beginning to end, the best experience one could ask for. We tried three other guide services in Paris, but this was by far the best. From the communication prior to the tour you knew City Unscripted was going to be special. We would not hesitate to use them in other countries.
14 May 2026
Reply from City Unscripted
Hi Percy,
Wow!! Thank you for such an incredible review. Knowing we stood out among your experiences in Paris truly means the world to us, and we're honoured to have been part of your travels. We can't wait to welcome you to another city!
Ruslan and the City Unscripted team
The tour guide was very knowledgeable…
The tour guide was very knowledgeable and we enjoyed the tour very much.
3 March 2026
Reply from City Unscripted
Hi Christine,
We're so pleased you had such an enjoyable experience, and we really appreciate you choosing to explore with City Unscripted.
Ruslan and the City Unscripted team
Fantastic personalised tour
Claudia was fantastic and gave us a great personalised tour of Geneva.
24 June 2026
Reply from City Unscripted
Hi Mark,
Thank you for sharing this! It means so much to know your time in Geneva felt personal and memorable—that's exactly the kind of experience we hope every guest takes away.
Ruslan and the City Unscripted team
We enjoyed our tour.
23 May 2026
Reply from City Unscripted
Hi Sharon,
Sometimes the simplest reviews say it best. Thank you for choosing to explore with us!!
Ruslan and the City Unscripted team
Iku was a great guide
Iku was a great guide - the tour was tailored to our interests and she offered great local knowledge and insights. Would definitely recommend!
18 April 2026
Reply from City Unscripted
Hi Natalie,
We're so glad you felt your day was truly your own. That's exactly what we hope every guest experiences, and we really appreciate your recommendation!
Ruslan and the City Unscripted team
Our guide Dennis went out of his way to…
Our guide Dennis went out of his way to make our tour really great -pick us up at airport and dropped us off again -recommend his services for a great tour around Hong Kong -Pete and Mary -New Zealand
21 May 2026
Reply from City Unscripted
Hi Mary,
Reading this put a big smile on our faces. Thank you for taking the time to share your experience with us!
Ruslan and the City Unscripted team
Our guide gave us a good insight to how…
Our guide gave us a good insight to how many people live and struggle because if unaffordable accommodation.
27 April 2026
Reply from City Unscripted
Hi Jill,
Thank you for your review! Helping guests see a destination through a different lens is what City Unscripted is all about.
Ruslan and the City Unscripted team
Andre was great...so informed and gave…
Andre was great...so informed and gave us the city walking tour we really wanted.
17 June 2026
Reply from City Unscripted
Hi Linda,
Thank you so much for taking the time to leave a review. It genuinely means a lot to our team, and we're so happy we could be part of your trip!
Ruslan and the City Unscripted team
Colin was great
Colin was great. Deep knowledge, great history and insights, and enjoyable company.
16 June 2026
Reply from City Unscripted
Hi Kenneth,
This was a joy to read! Knowing you came away with great memories is exactly what we hope for, so thank you for sharing your experience with us.
Ruslan and the City Unscripted team
They arranged for a fantastic guide
They arranged for a fantastic guide, everything went off seamlessly. They seem to have pretty good representation in Munich, and the booking process was really simple.
9 June 2026
Reply from City Unscripted
Hi Christopher,
Reviews like this put a big smile on our faces! We're pleased everything came together smoothly and that your time in Munich was such a positive one.
Ruslan and the City Unscripted team
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