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City Unscripted Reviews 

164
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 140 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the guides for their exceptional knowledge, friendly demeanor, and ability to create personalized and memorable tours. Many people highlight the staff's accommodating nature, ensuring individual needs are met and making interactions pleasant. The overall service and user experience are frequently described as excellent, with consumers appreciating the smooth processes and the deep, meaningful insights provided by local experts. The booking process is generally found to be straightforward and efficient, with many people noting positive pre-tour communication. However, some reviewers were not happy with certain aspects of their experience, mentioning that some guides were less interactive or clear in their communication, and occasionally perceived as too serious.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their knowledge, helpfulness, and... See more

Service

Customers consistently note positive experiences with service, highlighting the flexibility and knowledge of... See more

Location

Reviewers mention positive feedback about location, with many expressing satisfaction with their experiences... See more

User experience

People report positive experiences with user experience, highlighting the memorable and fun tours, with many... See more

Booking process

Reviewers highlight positive aspects of the booking process, with many finding it easy and smooth. Customers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had 17 experiences over a 29 day period throughout Italy. Only one guide was poor, all the others were exceptional. You helped create an unforgettable travel experience by firsthand encounters of p... See more

Company replied

Rated 5 out of 5 stars

From the reminders, to connecting with our tour guide well in advance, the whole experience was enjoyed thoroughly. Francis (our tour guide) was sincerely mindful of us (my brother and I) - what we sp... See more

Company replied

Rated 5 out of 5 stars

Cillian picked us up at our hotel and took us on a walking tour in Dublin. He was a wealth of knowledge, not only about history, but also art, culture, music, food and more. He even serenaded us wit... See more

Company replied

Rated 5 out of 5 stars

Our guide, Shin, was a joy to have as our guide. It was like walking with a friend who was proud of his home city, and to be able to show us around. We were very fortunate to have his deep local knowl... See more

Company replied


Company details

  1. #9 of 17 best companies in Sightseeing Tour Agency
  2. #22 of 34 best companies in Cultural tours provider
  3. #23 of 41 best companies in Tour Agent
  4. #73 of 144 best companies in Tour operator
  5. #7 of 12 best companies in Tourist attraction

Written by the company

City Unscripted is a different kind of city experience. Instead of fixed itineraries and crowded group tours, we pair you with a local host who shapes the day around you — your pace, your interests, and the things you actually want to see. Our hosts aren't tour guides reading from a script. They're passionate locals showing you their city the way they'd show a friend visiting for the weekend. The iconic landmarks, yes — but also the neighbourhoods, cafés, and stories you'd only find with someone who genuinely lives there. Every experience is private and built around you. Tell us a bit about what you're curious about, and your host takes it from there. No two days look the same, because no two guests do either. If you're after something more personal than a standard tour and more structured than going it alone — that's us.

Why travelers choose City Unscripted

Written by the company

Personalized experiences hosted by locals
City Unscripted isn't a traditional tour company. Every experience is tailored to your interests and hosted by a local who shares the city they love through stories, hidden gems, culture, and everyday life. It's like exploring with a knowledgeable friend, not following a script.

Book with confidence with City Unscripted

Free Cancellation • 24/7 Human Support

Enjoy complete peace of mind when booking with City Unscripted. We offer a free cancellation up to 24 hours before your experience, and 24/7 support from a real human team with responses in under 10 minutes for urgent enquiries. From booking to experience day, we're here whenever you need us.

Contact info

A different kind of City Experience

No scripts. No groups. Just a day shaped around you.

4.7

Excellent

TrustScore 4.5 out of 5

164 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(164)

147 reviews in the last 12 months

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Rated 5 out of 5 stars

I enjoyed all my various classes and…

I enjoyed all my various classes and tours! Teachers and tour guides were great, and made my trip so rich in experience and companionship. Thanks!

21 April 2026
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Reply from City Unscripted

Hi Mary,

What a lovely review to receive!! We're so glad our hosts helped make your trip richer and more memorable, and we appreciate you choosing to explore with us.

Ruslan and the City Unscripted team

Rated 5 out of 5 stars

Outstanding tour

The guide was incredibly flexible, informative, and creative when coming up with suggestions on where to go based on my interesting in scenery, history, culture, and hidden gems. While there were some communication issues those were resolved and the tour was excellent.

22 May 2026
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Reply from City Unscripted

Hi Sam,

We're so pleased everything came together in the end. Thanks for sticking with us through the early hiccups, and we're delighted the experience turned into such a memorable day.

Ruslan and the City Unscripted team

Rated 4 out of 5 stars

Great experience

Our guide was very knowledgeable and informative. He was rather serious while we are definitely are more frivolous group. It was somewhat difficult for him to work with walking limitations we discovered as we walked. We had not realized how difficult cobblestones would be on one person so needed to change his original plan. Which he did and was helpful in pointing out ways to see more. The service overall, from booking to planning, wad excellent.

15 May 2026
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Reply from City Unscripted

Hi Lynn,

Thank you for sharing your experience. We're so pleased to hear you enjoyed your time exploring the city and that our team helped make the planning process smooth from start to finish!!

We're glad your host was able to adapt the experience to your group's needs and help you make the most of your time there.

Ruslan and the City Unscripted team

Rated 5 out of 5 stars

Great Kyoto Walking Tour with Milo

We enjoyed our Kyoto walking tour with Milo. He very quickly diagnosed our group’s interests and adapted the tour to best suit our interests and needs. He was engaging and informative and gave us great recommendations to make the most out of our remaining time there. We would work with Milo again!

4 June 2026
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Reply from City Unscripted

Hi Brian,

What a lovely review to receive. We're delighted Milo helped make your time in Kyoto so memorable, and it's especially rewarding to hear he helped you make the most of the rest of your stay as well. Thank you for taking the time to share your experience with us.

Ruslan and the City Unscripted team

Rated 5 out of 5 stars

Awesome Guide

Our guide, Hiroe, gave us a perfect experience.
Booking the tour was also a smooth process.

19 May 2026
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Reply from City Unscripted

Hi Dennis,

We're happy to hear everything came together so smoothly! Thanks for choosing to explore with us, and we're delighted Hiroe helped make your time in the city such a memorable one.

Ruslan and the City Unscripted team

Rated 5 out of 5 stars

Fun, interesting, and educational

Our guide, Shin, was a joy to have as our guide. It was like walking with a friend who was proud of his home city, and to be able to show us around. We were very fortunate to have his deep local knowledge, as he took us to locations we could not have known to visit; with each one added unanticipated depth and context. Add in his knowledge of greater Japan, and it's history within the world, and you have a consummate guide.

21 May 2026
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Reply from City Unscripted

Hi Matt,

This is such a lovely description of what we hope every experience feels like. Exploring a city with someone who shares it with genuine pride makes all the difference, and we're so pleased Shin helped make your time there both memorable and meaningful!

Ruslan and the City Unscripted team

Rated 2 out of 5 stars

Bit disappointed

The booking process was easy, and the guide contacted me in the lead up to confirm what I wanted from the private tour. Unfortunately, the tour itself was quite disappointing. I requested that we visit traditional parts of Tokyo and could it included visiting some places to eat. But the guide focused on cherry blossoms so much so that the guide became lost. We didn’t visit any cafes or eateries instead wondered what seem to be back streets most of the time. I provided a very detailed list of what I wanted in the tour. With more attention to my request and better knowledge of the area we were taken too, this could be a great experience.

5 March 2026
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Reply from City Unscripted

Hi Belinda,

We understand your disappointment and are sorry to hear the experience didn't meet the expectations set during the planning process.

Your feedback means a lot to us, and we're already looking at ways to better ensure guest requests and expectations are reflected throughout the day. We'd love the opportunity to provide a more fulfilling experience for you in the future.

Ruslan and the City Unscripted team

Rated 5 out of 5 stars

GREEN ZUK

We had an amazing tour and the green ZUK was such a bonus... tour guy super knowledgeable and fun. We highly recommend.

19 April 2026
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Reply from City Unscripted

Hi John,

What a brilliant review! We're so glad the experience left such a great impression, and it sounds like the green ZUK made the day even more memorable. Thanks for taking the time to share your feedback with us.

Ruslan and the City Unscripted team

Rated 5 out of 5 stars

The gentleman was very knowledgeable

The gentleman was very knowledgeable. Took us everywhere and kept it as fast or as slow as we needed it.

17 May 2026
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Reply from City Unscripted

Hi Richard,

It sounds like your host really understood how to make the day work for you. We're so glad you felt comfortable, well looked after, and able to enjoy the experience at your own pace!

Ruslan and the City Unscripted team

Rated 5 out of 5 stars

We had 17 experiences over a 29 day…

We had 17 experiences over a 29 day period throughout Italy. Only one guide was poor, all the others were exceptional. You helped create an unforgettable travel experience by firsthand encounters of people and places which we now have a personal connection with. Our lives have been enriched by not just knowledge but friends we formed along the way.

8 April 2026
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Reply from City Unscripted

Hi Bill,

This means a lot to us! Creating genuine connections with people and places is exactly what we hope for. Thank you for taking us along for the ride!

Ruslan and the City Unscripted team

Rated 3 out of 5 stars

The guide was very sweet and very nice…

The guide was very sweet and very nice but she was not as interactive as we would have hoped for . She answered our questions but I wish she had given more context to history and economics . I am not sure if she did not have the knowledge or if it was a cultural issue. We saw different parts of Bangkok but I wish we had more context to what we were looking at .

11 June 2026
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Reply from City Unscripted

Hi Fathima,

We're glad to hear you found your host kind and welcoming, but we're sorry the experience didn't provide the depth and context you were hoping for.

Your feedback is appreciated and will be shared with the team. While every host brings their own style, we want guests to leave feeling both connected to the city and enriched by the experience, and we'll continue working to ensure that balance is achieved.

Ruslan and the City Unscripted team

Rated 5 out of 5 stars

Our 4 day visit to Venice was organised…

Our 4 day visit to Venice was organised by Andrea, Travelcouncellors and it was superb, but was especially memorable by Maria, your guide .
Maria arrived promptly at our hotel, listened to what we wanted to see , which was not the tourist areas and we had a very informed and cheerful 2 hours learning about the history and development of the often unseen parts of the city . Maria guided us to St Mark's square , Rialto bridge etc and suggested ways in which we could see these in detail after she had finished. I cannot recommend her highly enough.

13 April 2026
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Reply from City Unscripted

Hi Joan,

This is lovely to read. It sounds like Maria helped you experience Venice in a way that felt personal and meaningful, and we're so happy she played a part in making your visit such a memorable one. Thank you for your kind words!!

Ruslan and the City Unscripted team

Rated 5 out of 5 stars

Fantastic experience

Fantastic experience. The guide (can't remember the name unfortunately was fantastic and showed me how to use the suica card, showed me some of the city and enjoyed it. I would recommend this walking tour of you are brand new to Japan and have no idea on what to do or where to go

31 March 2026
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Reply from City Unscripted

Hi Vincent,

We're so glad the experience helped you feel more confident navigating the city and settling into Japan. Thanks for taking the time to share your feedback with us!

Ruslan and the City Unscripted team

Rated 5 out of 5 stars

Our host was outstanding!

Our host was outstanding!

3 June 2026
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Reply from City Unscripted

Hi Emily,

What a lovely thing to hear. We'll be sure to share your kind words with your host - thanks for taking the time to leave a review!

Ruslan and the City Unscripted team

Rated 5 out of 5 stars

Great private walking tour in Dublin

Cillian picked us up at our hotel and took us on a walking tour in Dublin. He was a wealth of knowledge, not only about history, but also art, culture, music, food and more. He even serenaded us with a couple of his favorite Irish tunes! We are senior citizens, and he spoke loudly and clearly for us so we could understand all he was saying, , and also walked a little slower so we didn't feel rushed. He is a kind and very smart young man. I would recommend him without reservation.

10 June 2026
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Reply from City Unscripted

Hi Susan,

What a joy to read! It sounds like one of those experiences you'll be talking about long after the trip is over, and we're so grateful you chose to spend part of your time in Dublin with us. Thank you for sharing such thoughtful feedback.

Ruslan and the City Unscripted team

Rated 5 out of 5 stars

We had a great time

We had a great time. Senna was flexible and set up a tour that really followed our interests. He obviously loves showing off the city. We enjoyed Brussels very much.

3 June 2026
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Reply from City Unscripted

Hi Gregory,

Reviews like this genuinely make our day. Thanks for letting us be a small part of your time in Brussels - we're so glad it was time well spent!!

Ruslan and the City Unscripted team

Rated 5 out of 5 stars

Guide was great

Guide was great. Fun and knowledgeable.

3 June 2026
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Reply from City Unscripted

Hi Monica,

Short and sweet! We're so glad your host made the experience both fun and insightful. Thanks for sharing your feedback with us.

Ruslan and the City Unscripted team

Rated 5 out of 5 stars

James did an excellent job as our tour…

James did an excellent job as our tour guide at dachau. He was very informative and was patient with all of our questions. This tour had a lot of walking, if you have mobility problems, this tour may not be for you.

9 June 2026
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Reply from City Unscripted

Hi Tracy,

We're so happy James helped bring Dachau's history to life and made space for all your questions along the way. Some places leave a lasting impression, and having the right host makes all the difference. Thank you for your review!

Ruslan and the City Unscripted team

Rated 5 out of 5 stars

Joel was a pleasant knowledgeable and…

Joel was a pleasant knowledgeable and friendly guide

We enjoyed his tour greatly

Tom Moloney

7 June 2026
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Reply from City Unscripted

Hi Tom,

We're so glad Joel's knowledge and friendly approach helped make your time in the city such an enjoyable one!!

Ruslan and the City Unscripted team

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